As I was getting into my car to go to work a Fed Ex Express van pulled up behind me. It was my replacement Jawbone from Aliph. I definitely wasn't expecting it to be overnighted to me.
I opened the box and inside with the brand new Jawbone was a hand written note from Lindsey Cromwell who is Richard's executive assistant. Also include were 2 Jawbone car chargers and 2 sets of their new earbuds which was another unexpected surprise.
This was a great customer service experience!
Excellent. Horrible problem reported Monday night, no-questions replacement + personalized prizepack received Wednesday morning, going from Jawbone melting to jaw-droppingly good customer service. You just earned yourselves a place in the "Above and Beyond" hall of fame!
PREVIOUSLY: My Jawbone Melted
]]>I hope yo do give them a shot...the Jawbone has been the BEST bluetooth headset tha I have ever owned! YES, it's one of the pricier ones out on the market BUT as we all know: when it comes to electronics, more often than not, you get what you pay for!
]]>perfect for inserting my phallic headset charging adapter.
]]>That said, it was classy of them to not blame "water damage" and to overnight a replacement to the OP.
]]>ha ha ... good show.
]]>LOL!!! I thought the same thing! What ARE THEY?!?!
]]>Other than that, it's a pretty big thumbs up. I have a friend who uses one and often I can't tell that he's in the car or in a busy store. I've used a few Bluetooth headsets and it's the only one I'd recommend (as long as it stays on your ear, anyway).
]]>Good job Jawbone!
]]>Wow. If I used my phone more, I'd definitely consider one of these; especially considering how crappy my phone's microphone/speaker is.
]]>I took it out to my car, turned the stereo up to '11', and called my home phone to leave a voicemail. I got home and all you can hear is me talking.
My only complaint is the pieces that go over your ear break too easily. I wish they were all metal, and did not have the plastic stem.
I sent them a complaint from their website, and they sent me a freebie. They're a great company, and really do stand behind their products.
]]>...guess I know one thing I'll be getting while I'm out on Friday. This seals the deal!
]]>A prompt response and free swag, good for them.
Has anyone used a Jawbone that hasn't melted? Would you recommend one?
]]>Commandible!
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