The guarantee on the toffee is "unconditional" which means you can ask for your money back for pretty much whatever the heck reason you want. Bobby decided to be funny and see if they really meant it and asked for his money back because the toffee couldn't do his taxes.

No real relation at all, just humor.

However, many companies are unwilling to follow through on these claims, because of the cost involved. This in turn, undermines the consumer's confidence in the company, hurting the good publicity the original fantastic claim produced.

This forward thinking and moral company has stepped up to honor their incredible guarantee, and in the process has generated even MORE good publicity in the process.

Congratulations to Enstrom for not only doing the right thing, but also looking at the Big Picture!

Dear LL Bean,

This isn't toffee.

What gives? God, I want toffee.

@mythago: bystander: "that's a large chunk of toffee!"

Man with toffee: "It's an H&R Block"

Enstrom toffee is the BEST TOFFEE!!! It practically melts in your mouth. We've always recieved great service from them.

Dear LL Bean,

Your backpack failed to properly function as a prophylactic, I am completely unsatisfied as i am now a married man with two kids who are absolute abominations.

Sincerely,
Al B.

@witeowl: I beg to differ. The relation is very clear. Many a time I have purchased toffee and sat it down with a Schedule D and it did NOTHING. I turned its attention to a AMT worksheet and still it did nothing: no manufacturer I've ever known has ever stood behind their product.

I will absolutely consider Enstrom toffee in the future, confident that if it fails at its primary task I can always return it. Now that's someone that has confidence in their product.

"I've returned backpacks to LL Bean because they were out of style and they gave me a refund!"

So ... you're basically ripping them off?

Companies like this should be praised! I *ALWAYS* tell my friends and family to purchase from LL Bean if possible, even if its pricey.

@stopNgoBeau: Clearly not very well. Otherwise, Bobby surely would have not asked for a refund. You know, unless he was trying to make a point or something.

Good going on their part, but don't interpret humor from generalities.

I'm slow. Can someone tell me how this toffee relates to tax prep?

Dear Enstrom,

I have consumed my entire box of delicious toffee, and am unsatisfied that there isn't more left. Please refund my money (or just send me more toffee).

Sincerely,

Your customer

If the balance of jerks to customers grows too great they can just grandfather the guarantee.

It seems more likely that the CSR is trained to reply to anything inquiring about an unconditional guarantee with info about how to go about it, instead of actually reading complaints, don't yall think?

I would find it hard to believe that someone somewhere along the way wouldn't flag this and say "no".

@ryan89: Oh, yeah. Enstrom's is amazing. We used to bring it home from Denver for Christmas.

Oh and Enstrom's Almond Toffee is to die for! We get it every year at Christmas.

Haha, I ate it all, but I was not satisfied!

Good going on their part, and a good sense of humor. :D