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@ForceTrainer
Nice to see a happy ending.
@ForceTrainer
Nice to see a happy ending.
I think when most people ask for escalation, they're already in an angry state and when that happens no one is going to get any help.
That's it... I told the employee not to give further info... Now I will have to fire him.
love happy endings at the end of the day ;)
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MS support has been pretty good to me in the past. Once I rented the same movie twice in the same day by accident and then refunded the points for both rentals and I still got to watch the movie.
If you call when the US offices are open you can normally get what you're after (in reason) in short order.
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I had good luck with Live Support as well. I had been out of the country for two months and I forgot to discontinue my service. When I returned home I noticed a charge on my Visa bill for 2 months of Xbox Live. I called them up, told them that I was away and (since they could verify that I was, no logons for 60 days) they ended up not only refunding the amount that was charged but they also gave me Microsoft Points as an apology. They didn't even do anything wrong! I'll never have anything bad to say about them after my experience.
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#1 rule of Xbox Live.... NEVER USE A CREDIT CARD. If your account gets hijacked, you'll have more problems.
Second, billing mistakes like this.
Third, this is the Consumerist, why sign up for automatic annual or monthly payments?
Fourth, use/buy Xbox Live cards. Deals can be found in stores where they can be cheaper.
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Sic picture of what looks like Astor Place 6 train stop... ohhh im pathetic
I love it when a plan comes together, and also when Microsoft admits when they are wrong, that to me is music to my ears.
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Whenever I had Xbox Live, way back in 04, I used cards exclusively. Someone sold one of the free cards you used to get in some games on Ebay for about 3 dollars, which is a deal considering you don't have to buy the game to get it. Then I bought a year card for roughly 30 dollars on Ebay also.
Of course, this was before the decline of Ebay, but the point still stands.
My son purchased an Xbox Live 12+1 Bonus Month Subscription Card in January of 2009 because he knew his pre-paid 1-year subscription would be expiring soon. When he logged in to enter the subscription card information, he could not do this without a credit card because apparently the card information on file was not up to date. He entered the credit card information followed by the subscription card.
This month, we received a bill for $49.99 from POS PURCHASE MICROSOFT *XBOX LIVE 800-469-9. So, I called 800-4MY-XBOX and made sure to speak to a person in billing. They said that I could not be refunded without cancelling the account. I asked if this would cause my son to lose his gamer tag. They said that it would not. They did say, however, that the subscription card would be lost during this process.
I asked to have this escalated. Upon speaking with Chris, the manager, I was basically told the same thing. He went on to explain that because we had signed up for auto-renew and the credit card information was not current that the account had to be brought current before the subscription card could be used. He tells me the good news is that my son's account is good through 2011 now. I hope his XBox does not RROD (Red Ring of Death) before then like his cousin's XBox did.
So, consumerist, it looks like the training that James had mentioned has not been implemented at this point. It also looks like Microsoft has reassured my distrust in providing credit card information for services like XBox Live.
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I had a similar case about a year ago, but they only overcharged me for two months (about 16 dollars), and this was before I started reading The Consumerist.
I'm glad to hear ForceTrainer got his money back, I know when I tried to talk to the representative about it the only options were to pay the overcharged money or to cancel the account, I reluctantly paid, but I also think they should just cancel accounts that they can't receive funds for (like most online games) in place of overcharging, then forcing you to pay or lose your account.