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Wow, comped breakfast and a $50 gift certificate? I think I'd drink a whole cup of soy sauce for $50.
Wow, comped breakfast and a $50 gift certificate? I think I'd drink a whole cup of soy sauce for $50.
At least it wasn't a mix of coffee and soy sauce. I think that would be less appealing.
I definitely agree the restaurant responded appropriately. Apology, comp the meal, and a bonus gift card on top of it. I think that shows they were genuinely apologetic over what happened.
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and the name of this wonderful, soon-to-get-my-business-if-i'm-ever-in-the-dc-area is....
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Reminds of of the time I ordered a French dip and instead of au jus, I was served soy sauce.
Wow. Shouldn't there be something that says \"This is SOY SAUCE, not Coffee.\" That makes the server notice that it isn't coffee? Like the smell of hot coffee vs. hot soy sauce.
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the same thing happened to my sister at a wedding
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Sharing the name of the restaurant wouldn't really be a bad thing in this case. They made a simple mistake, and did more than enough to correct it.
That sounds like a kitchen prank gone awry. Pretty funny, except that the wrong coffee went to the customer.
In Minneapolis, I was served a bowl of CHILI, only it was actually Spaghetti Sauce - it did seem a little thin.
In the Soy Sauce incident, the restaurant deserves credit, they actually acted appropriately rather than just \"...taking this matter seriously!\"
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Someone needs to catch that coffee cup before it slides off the table.
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Based on the description, location and the picture of the cup, I'd put money on it being the Carlyle Grand.
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This goes to show, customer service is not how you handle everyday transactions, but the real test of mettle is how you handle the situation when things go wrong.
Yesterday, my wife and I went to a new restaurant for lunch. Apparently the kitchen was short staffed leading to a long wait time for our food, and just from my tone of voice when the waitress came back to refill our drinks, she knew I was unhappy and needed to do something to ensure our repeat business. So she apologized and comped our lunches, without me having to ask for anything or even make an actual complaint.
And ensure our repeat business she did. Bravo.
The same thing happened to a friend. She ordered an iced tea and received an icy glass of malt vinegar. Yes, she took a big gulp. What a mess.
You SHOULD mention the name of the place, as I think this makes them look really good. EVERY business will make mistakes, as EVERY business is run by humans. It's what they do AFTER the mistake that shows what they're really made of. I would go out of my way to eat at this place!
@jryan: Dude, in the midwest spaghetti sauce *is* what they serve for chili. This is the land where black pepper is \"too spicy\".
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Somewhere in my head, a joke about this not being what someone means when they want soy in their coffee is trying to form but I haven't had enough coffee yet myself to make it happen.
Why wouldn't they keep this in a tin on the steam line? That is just asking for trouble. Or maybe in a soup warmer?
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I think I would still appreciate a store name, just to know who's doing things right.
No business is perfect. But it's always great to hear the ones that realize they made a mistake and corrected it.
OP, if it's not too much trouble, could fill us in.
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Appropriately or overreacted? I vote the latter - 50 bucks on top of a free breakfast is a bit much IMO.
Some of us, on the other hand, can't start the day without a nice hot cup of soy sauce...
I'm totally doing this to my brother next time he visits me.
How could you drink an entire cup of coy sauce and not realize it was not coffee. Soy sauce is very salty, coffee is not at all salty. My head hurts.
@Youthier:
Nice restaurants will go above and beyond when they screw up. I went to the Precinct (Ruby steakhouse in Cincinnati) and one of our water glasses was filthy.. (not just dirty, we're talking layers of old gravy inside the glass) Upon merely pointing at the glass while the waiter was nearby, the glass was quickly replaced, and we were offered what amounted to $50 in drinks and dessert as an apology. Within a week we received a handwritten apology in the mail.
Some restaurants really do \"take it seriously.\"
@loganmo: I'm thinking you need to go back and read it again.
He drank a cup of coffee.. he had a sip of soy sauce.
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Huge props to that restaurant. The $50 gift card may have even been a bit much because, in the end, it was an honest mistake. But this is an example of a dining establishment really \"taking the matter seriously\".
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I understand the posters reluctance to 'name names' but in this instance it would seem to be GOOD for the restaurant.
Like JFK said : \"An error does not become a mistake until you refuse to correct it.\"
This was an error, expertly handled by the restaurant manager, that never became a mistake.
To all you guys that think a $50 gift card is a bit much, consider that at a \"classy joint\" that $50 might only buy you a cup of coffee?
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I tried cutting back on my 3 cup a morning soy sauce habit, but I had soy sauce withdrawal headaches. It's a drug you know.
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Well... maybe it's not what you ordered, but I garantee a swig of soy sauce will wake you up in the morning!
PFffft.....I did that to my sister as a little kid once....I put soy sauce in a glass full of ice to make it look like Coke (which I was drinking at the time)....it was freak'n hilarious..... To this day she still sniffs her cokes before she drinks it...
Something like that happened to me and a friend at a college town bar once: We each ordered a carbomb, and we each dropped in our shot and pounded the drink down without looking at the shots. We didn't realize until the utterly revolting taste hit our tongues that we hadn't gotten a shot of half-Bailey's/half-Jameson as the recipe calls for, but instead shots of Jaegermeister. Believe me, Jaeger and Guinness is about as unpleasant as it sounds. Thankfully, once we pointed out the error they gave us our money back, along with rounds of proper carbombs on the house, and all was well.
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Sounds like a GTA3 mod gone horribly wrong.
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After a delicious dinner at a fancy restaurant, our German dinner guest and I ordered fresh strawberries with fresh whipped cream. We each received a big bowl of berries topped with whipped, salted butter. I knew immediately what it was, but our guest had to be convinced that it was butter and to let them replace it with a fresh dessert. In Europe, whipped cream is usually served unsweetened.
The memory still cracks me up.
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To this day she still sniffs her cokes before she drinks it
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I actually think the name of the restaurant should have been posted - they DID do the right thing by giving him his breakfast instead of charging him, and giving him a $50 giftcard as way of further apology. An accident happened, and they took responsibility and made enough effort to show the patron that his further business and his immediate happiness is important to them.
Contrast that with the time I and my friends went to Perkins and the requested mayonnaise they delivered was in a little paper cup, with a yellow flaky SKIN on top, as if it had been stored in a walk in for a few days with no covering. The glasses and silverware were all dirty, we didn't each much, and when I called the manager over and politely pointed all this out, he offered a $5 voucher good on our NEXT visit.
Which never happened, because I now intensely dislike Perkins.
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What I would like to know is why they had hot soy sauce set out during the breakfast shift. I seriously doubt there is much call for fish for breakfast. Nasty.
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It's not a \"classy\" joint if they serve steak and eggs, remember that.
@Ubik2501: I guess I should add that everybody, including employees and servers, can and will make honest mistakes. The best way to fix them is for all parties involved to be civil and reasonable, and come to an agreement on how to fix the problem.
That is too bad, although several soup broths in foreign countries are mainly soy sauce. In some countries, drinking this wouldn't be considered much more than \"boring soup\".
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Classy joints don't serve steak and eggs?
@xillip: Perhaps they serve everything on their menu throughout the day. A lot of diner style restaurants go with that approach.
It's nice to see a story about a company being responsible and admitting to a mistake. They went above and beyond with how they reimbursed the person.
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Appropriately? A swig of soy sauce rated a free breakfast and a $50 gift card! Sign me up!