i rented at enterprise from dfw and drove down to houston. when leaving from houston - was only there for a day - i realized the car was slipping on the road a little. it was raining a little.

i pulled over and checked the tires - one of the tires was BALD!! i was appalled!! i hadn't thought to check the tires before leaving, and i quickly took the car to the airport in houston as it was the closest location to me.

it took me FIVE HOURS to get a new car. the silly return agent charged my credit card 450 some odd dollars for a one way rental even AFTER i explained what was wrong and that i needed a new car...

the agents inside the car rental terminal were great - but had to literally 'unwind' the process. their system sucks, it's too complicated to return a faulty car and get another one if you do it in another city.

they gave me another car, after aggravating hours of waiting. half way up to dallas, i realize a couple of ants are running around the dash. ignored it initially. at my next stop, i noticed a few more, and decided to look around - there was a half eaten mcdonals applie pie under the seat - INFESTED with ants!! had to do my best cleaning it up.

upon arriving at DFW , i was furious. they gave me the entire rental for free, and also gave me a 50 dollar voucher for next time. i told them there won't be a next time - 50 dollars wasn't worth taking the chance of the agro ever.

i rent at Hertz. in my experiences, they are pleasant, and more focused on customer service.

Hey at least Enterprise didn't charge the OP for pest removal!

@lauy:

Yes, entirely correct:

"
What many people that have won disputes don't realize is more often than not, the disputes consumers file are invalid (as far as the regs and rules for the card they used, not the validity of the claim), but are often paid by the bank and taken as a loss to satisfy the customer. The majority of fraud (lost/stolen/unauthorized) disputes filed fall into this category, because a chargeback cannot be initiated unless there is proof of merchant error.

"

What consumers that frequently have chargebacks fail to realize is the number of chargebacks processed is a reflection of the consumer's buying habits and the risk potential to the issuing bank. Ultimately the issuing bank can re-evaluate the need to keep the customer and will discourage the customer's continuing relationship through higher interest rates or service fees.

I would have been ticked off enough to buy a couple of bottles of Terro. Ants suck it up like candy and take it back to their nest and it takes out the whole colony within hours.

The newer formula doesn't work quite as well as the old formula that had arsenic in it.

On behalf of Enterprise, I apologize for your situation and hope that the issue is resolved favorably. I am not high enough in the company to hold any influence, but I do understand your situation.

To clear a few things up:

Enterprise locations are run pretty much independantly. While corporate tries to police locations and remove managers who are money grubbing idiots, they can't always. As for the way they treat employees, I will only give you this...

My husband and I (both Enterprise employees) are going to the theater tomorrow with our co-workers. A few months ago, we went to the symophony. Last month was a baseball game. We are both very happy with the company. They treat us very well.

In dealing with them, I discovered this fantastic website:
[www.failingenterprise.com] It was started by an angry customer, but many people inside Enterprise also participate and can probably help you. The "bleed green" stories are pretty sad.

They treat their employees as badly as their customers, it seems.

Yes I know, just pointing out they have this sort of behavior more often in winter months. Ants also like to choose places that do not absorb so much water either. Sometimes though, they choose random places without good reason or cause...

Seriously I've heard of cars with bugs in them, but this is over the top. How do you not notice this at all enterprise? It's not only simply foolish to let it slide, but dangerous. If I'm down the highway and I see a few dozen of these little creepy crawlers on me, I'm liable to panic and becoming a road hazard.

You guys are all wrong. Enterprise issued a Press release the other day:

July 31, 2008

ST. LOUIS - Enterprise Rent-A Car is improving the car rental experience while helping to save the environment. Enterprise is introducing a new program in selected markets across the United States that will provide our customers with some of the cleanest cars of all the rental fleet. Enterprise Rent-A-Car has contracted with top insectologists to create an artifical ant colony inside each of our rental vehicles. Harry Automan, Director of fleet management says "installing these ant colonies will accomplish several goals:
1) Create the cleanest cars among our competition - Anytime a customer drops a crumb of food, our highly trained ants will continuously scour the vehicle and pick up any crumb of food and carry it away.
2) Help the Environment - By having the vehicles cleaned by ants, we will no longer need to vacuume the vehicles after every customer, reducing electricity coinsumptiion and helping the environment.
3) Help cut costs for Enterprise - Enterprise estimates that deploying our ant fleet will allow each rental branch to reduce staff as we will not need to have a person to clean the interior of each vehicle.
4) Provide in car entertainment - What better way to pass the time then by watching a colony of ants match around your car and try to make obstacles in their marching path to see whether they will climb over the obstacle or walk around it."

Early feedback from our customers is positive with comments like: "The Kids LOVED it, they were smashing potatoe chips and sprinkling them on the floor of the car just to watch the ants clean up the crumbs" and "Watching the ants really helped pass the time while driving 7 hours through rural Montana, rather than focusing on the road, I could drive and watch the ants busily working"

Enterprise Rent-A-Car insectologists are working to create other features for our vehicles using insects. Current projects under development include:
1) Vehicle theft deterent using killer bees
2) Customer clothing cleaner using moths
3) In-car audio systems using cicadas

About Enterprise Rent-A-Car
Founded in 1957, Enterprise Rent-A-Car is headquartered in St. Louis and serves customers in the United States, Canada, the U.K., Ireland, and Germany. Enterprise is North America's largest car rental company in fleet size, number of locations, and annual revenue, ranking No. 18 on the Forbes Top 500 Private Companies in America. Enterprise has ranked highest in customer satisfaction among airport rentals in eight out of the past nine years, according to J.D. Power and Associates Rental Car Satisfaction Study. Enterprise is owned by the Taylor family, which acquired the National Car Rental (nationalcar.com) and Alamo Rent A Car (alamo.com) businesses in 2007. For more information about Enterprise, visit enterprise.com.

***DISCLAIMER, The above Press Release is NOT REAL, it is intended for entertainment purposes only. I Rachacha freely give up any and all ideas mentioned in this post to Enterprise, so if Enterprise likes these ideas, go for it, they are yours to develop.****

I processed Visa check card disputes and chargebacks for a large bank for several years. The only realistic chargeback for the above situation would be credit not received - however, only if the cardholder (OP) has physical proof of a credit, like a credit slip. Just getting a promise from someone over the phone never works, because it would eventually come down to Visa arbitration having to decide who is telling the truth, and they will never make a decision like that. Sometimes a bank will try a defective or wrong service dispute for something like this, but, again, it comes down to undeniable proof the merchant was at fault - an ant infestation could never be traced back undeniably to one party or the other.

What many people that have won disputes don't realize is more often than not, the disputes consumers file are invalid (as far as the regs and rules for the card they used, not the validity of the claim), but are often paid by the bank and taken as a loss to satisfy the customer. The majority of fraud (lost/stolen/unauthorized) disputes filed fall into this category, because a chargeback cannot be initiated unless there is proof of merchant error.

For the OP, I would encourage him to work the EECB angle the best he can. A chargeback in this case would probably result in continued frustration and lack of results.

They are attracted to the heat, more especially so in the winter months. They also like things such as leaf piles and wood objects. Have to say something for ants, they know how to make themselves at home, and do it quickly too.

Temps were forcasted to be well over 100F that day, so I parked on the top of the parking structure, in direct sunlight. When lunchtime came, there was not a single ant to be found in the car.

Complaints like this one need to occur while renting the vehicle, not after the fact. IF returning the car was not an option, then the OP really needed to be more aggressive when the problem occurred. Photos these days are so easy to acquire and would do a lot more to bolster the claim.

Enterprise is a crumby operation.

There is NO chargeback code for this type of situation. The OP needs something in WRITING from the merchant stating that credit for $XXX.XX is to be issued (a credit slip). Without this, it is a service issue. The customer paid for 2 days rental, and received 2 days rental. Oh, and also VISA does not accept voice recordings. Save that for small claims court.

To Carey: too often, Consumerist posters make the chargeback sound like a piece of cake. I don't know if it is with Amex, but with a US Bank Visa, as I recently learned, you need written proof of the inadequacy of any service or you'll get rebilled. What's more, those @sses at US Bank closed my chargeback case and rebilled me because *the merchant* didn't send in paperwork documenting their side of the story within the time limit. But then I complained, the merchant happened to finally come through *late* and then they said I needed written proof. To the OP: I hope you have a better experience if you file a chargeback. It might be useful to tape record them promising you a refund if you can get them to say it again and record it legally where you are / where you're calling.

If that shit happened to me I would probably need to get some therapy, I hate ants they totally freak me out. But then again if I saw ants walking across the dashboard I would probably get in a accident and total the car.

Also, I think Enterprise is missing an opportunity here. Everyone loves ant farms... and rental cars.... Just put clear plexiglass on the doors and interior and charge extra for the experience.

Jeesh! Do I have to think of everything!

THEM! THEEEEM! THEEEEEM!!!

I would file a BBB claim, assuming you actually have proof that they promised a refund.

I always thought they were attracted to the warmth of the transformer.

@n0ia: I parked my ride on mower for a week in a place I don't usually. When I started it up again, after ten minutes, all of these ants strarted streaming out of the engine compartement. A lot had eggs/pupae with them. I think I read that ants are attracted to batteries/power. There has been a big problem w/fire ants swarming traffic light control boxes and telco boxes in the south.

I once rented a "smoke-free" car from Enterprise and it was abundantly clear that some idiot had smoked in it, but the car had been cleaned to try and get the smell out (which is nigh impossible). I didn't have any breathing problems from it, but when I mentioned the issue to Enterprise, they gave me a free upgrade for next time and a profuse apology. Hope OP gets a better result out of Corporate.

Aloha, [beatofhawaii.com]

Granted, the car was a total disaster inside and the carpet looked like it had super glue spilled all over it and then rubbed together to create that authentic matted look. I'm just wondering how you can let your vehicle get so bad that ant's take up residence.

i honestly dont see how anyone could induce a large amount of ants into a car accidentally

@MadameX: Thats what I was thinking...

and for that matter, is there any evidence other than the poster's own testimony that those ants didn't get inside the car as a result of his or his passenger's own actions (or inactions)?

What makes this exclusively the car rental company's fault? if anything, the poster saw the ants and failed to get the car cleaned, thus potentially subjecting the next renter to the problem. :(

just askin'/sayin

Come on... next thing you know, someone will be claiming that a colony of killer bees infested a fifth wheel.

Oh wait...