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Ah looks like the article suffered a reformat since my last comment ... I shall now finish the full article, and thank the editor ;)
Ah looks like the article suffered a reformat since my last comment ... I shall now finish the full article, and thank the editor ;)
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Yeah, sometimes if you bitch enough, an airline will come through and make \"an exception.\" I got one once with Lufthansa, so they have a plus in my book.
My only gripe with vouchers is that some airlines (cough *American* cough) make you pay to use them because you can only redeem them over the telephone, where they charge you an extra $30 for a 'telephone reservation.' Even though the voucher I used for American was worth more than the ticket, they wouldn't just subtract the $30 from the voucher.
Once again, persistence pays off!
Good for you! After all that hard work, you deserve it!
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I love how it's \"against policy\" to honor a price agreed upon... that's just plain fraud, right?
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I wonder if since Noah agreed and authorized a specific amount to be charged to his credit card, if United's action (charging a higher amount) is credit card fraud?
And how sad that the credit to make United's charges match what United promised is being done because of all of \"Noah's hard work\" and not because United made a mistake.
I'm impressed by the persistance - wish I could do the same. I'll keep this in mind next time I'm tempted to just walk away from frustrating customer service runarounds.
Vouchers are a huge pain - a friend of mine was told to physically go to a Delta ticket agent at the airport to redeem his. There was no other way to do it - and this was just 3 years ago. It was a $500 voucher, so he thought it was worth it, but I always suspected it was an intentional obstacle to redeeming it.
Interesting that this policy is so sacred - I just used two vouchers on one ticket with United. Although the CSR told me I could only use one, I pushed the issue because the vouchers were issued as compensation for a previous incident. I was told I would be issued $300, which ended up coming in two vouchers. The CSR easily relented, and when I went to the airport to purchase the ticket, no one batted an eye when I used both vouchers. (I was annoyed, however, that I had to pay the fee to reserve the ticket over the phone and drive to the airport to pay for it.)
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I am guessing that the Delta ticket airport on-site redeeming and United's insistance on mailing the voucher in are probably to encourage the same type of \"breakage\" as the rebate industry always seeks.
It is amazing that he got it credited based on United's past issues that have lead to the creation of Untied.com which is a consumer site against United. Reading the horror stories on that site show the contrast in how well Noah made out...
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To the OP:
United does not like you or care about you in any way, shape or form. You are merely a meat sack filling one of their seats. I should know. I used to live in a Midwestern town and my only airport choices were Northworst and United. United managed to make it very clear that they do not care about anything but their CEO's bonuses.
Grats to Noah on getting his United straightened out. I also have had nothing but good experiences with United (aside from the occasional delay that you can expect from ANY airline). However I stopped traveling monthly over a year ago, and so have not had the advantage of recent experiences to color my thinking.
Also Noah ... I read about the first 8th of your letter ... Paragraphs PLEASE! ;)