tag:consumerist.com,2010:/1/tag:64.14.177.195,2008://1.5021372- 2010-01-24T15:22:22Z Comments for Reach Washington Mutual Executive Customer Service Shoppers bite back. Movable Type 4.32-en tag:64.14.177.195,2008://1.5021372 2008-07-02T17:13:54Z 2008-09-24T05:35:24Z Reach Washington Mutual Executive Customer Service -->If you're trying to get through to Washington Mutual and regular customer service isn't helping you, give these numbers for Executive Customer Service, a very high-up customer service team with superpowers to solve customer problems at any and all levels, a try. Be calm, polite, professional, and able to state your case in 1-2 sentences. It's a good idea to read this post on dealing with executive customer service first. The info really works, read this lady's story about how contacting WaMu executive customer service saved her house from foreclosure. Ben Popken http://www.consumerist.com If you're trying to get through to Washington Mutual and regular customer service isn't helping you, give these numbers for Executive Customer Service, a very high-up customer service team with superpowers to solve customer problems at any and all levels, a try. Be calm, polite, professional, and able to state your case in 1-2 sentences. It's a good idea to read this post on dealing with executive customer service first. The info really works, read this lady's story about how contacting WaMu executive customer service saved her house from foreclosure.

(206) 461-2000 x 489 Laura

Rosalva Alvarez
rosalva.alvarez@wamu.net
1-800-225-5497, option 1, option1, extension 467
Fax: (206) 965-3082

Executive Response Team
Customer Relations Manager
Washington Mutual Bank
(800) 225-5497 Opt. 1 Ext. 467
Fax (206) 965-3082

(206) 377-8196, (206) 461-2000, (206) 461-6414, or (206) 461-8779. You can try asking for Ms Cindy Modica, VP of Quality Service.

CEO Kerry Killinger
kerry.killinger@wamu.net
His assistant, Wendy: wendy.cadman@wamu.net
206-500-8779

CFO Tom Casey
tom.casey@wamu.net
206-500-4201

Chief Legal Officer Stewart Landefeld
stewart.landefeld@wamu.net

President and COO Steve Rotella:
steve.rotella@wamu.net
206-500-8302

Another option is to try launching an "Executive Email Carpet Bomb." These posts tells you how.

(Photo: Whatsername)

]]> tag:64.14.177.195,2008://1.5021372-comment:11038596 Comment from Anonymous on 2009-02-27 Anonymous I had an issue with WaMu recently and all of those e-mail addresses are no longer working. I did get one out of office reply saying that person was longer with WaMu and that you could contact melba.bartels@wamu.net

This phone # does still work 1-800-225-5497
Just make sure you listen to the prompts as it has changed...
Unfortunately Executive Customer Service was not able to resolve the issue to my satisfaction. I have sent the story to The Consumerist and hopefully they will publish the details.

]]> 2009-02-28T02:19:27Z tag:64.14.177.195,2008://1.5021372-comment:8333456 Comment from closed_account on 2008-10-15 closed_account time to update!

]]> 2008-10-15T07:09:49Z tag:64.14.177.195,2008://1.5021372-comment:7947898 Comment from Transylvanian on 2008-09-24 Transylvanian

The (206) 377-8196 number is for State Regulatory Commission to call.


(206) 461-6414, or (206) 461-8779 are both DISCONNECTED!


Either way it's voicemail bingo.

]]> 2008-09-25T01:20:20Z