Good God! Glad I was one of the oddballs that got a new phone OTHER THAN AN IPHONE on release day!!

All this for a phone that really isn't that great for it's meant for, which is actual phoning?

Oh wait, they didn't!

I can't help but find this whole situation utterly hilarious. You would think that Apple would, at the very least, use quality materials to build their overpriced products. A new Iphone cracking like that with minimal use/abuse is 100% unacceptable. I'm sorry to all who bought one and now much already return it. I ALMOST fell into that trap, but still have remained Apple free after all these years. Go me.

@TheKingBoar...the color of the plastic is not the issue here (althought you are correct in some, but not all, cases that black plastic is stronger).

As for you guys blaming this guy for comlpaining: They shouldn't be selling a product that cracks. Hes complaining because replacing it is a hastle. Maybe hes busy, maybe hes got better thigns to do than make a fanboy trip to the apple store. If you have sold a product that is regularly cracking (note all the comments here and else where) you shouldn't get happy points for fixing it... shoulda been right in the first place for the amoutn of money this thing costs. They switched from Metal and are paying the price. Thin plastic with corners like this is almost inevitably going to crack as it flexes over and over again from being held and used. Plastic fatigues quite easily. Apple needs to hire more engineers and fewer art design folks.

Translation: Apple doesn't care about white iPhones.

The initial run of the white Nintendo DS Lite handhelds had the same issue. Good thing Apple's profit margin is so high, or this might have caused a fiscal problem.

Yeah, it sucks having to drive back to get it all fixed up, but at least they're willing to work with you.

this is an issue of wanting the precious iphone to be free from defects within 2 hours of owning the product...and not having to drive another 2 hours round trip to have it replaced with another one that will probably crack in his pocket on the way home.

customer service can't compensate for a poor quality product

i am not complaining about them replacing it, i am just saying that I drove around to get this (my choice, i know) but just sucks that its a day old and these things are cracking. I am just waiting for someone to come out with a replacement brushed aluminum back and ill buy it. reception doesn't really seem to be all that improved.

I think the black iphones look cooler, IMHO. White makes the dirt look dirtier.

Darn, mine is cracking too...Had to hold it up to a flashlight.

If you didn't know, the black is kinda translucent. When I put a bright light to it, I can see the inside...slightly.

FYI, 1-800-MYIPHONESUCKS or 1-800-MYIPHONEISAWESOME will both get you to the same place. Any extra numbers are truncated.

@mcjake: He's complaining because it shouldn't have cracked in the first place, which resulted in him having to drive back to the store.

@TheKingBoar: Except for the fact that people with black iphones are reporting the same kind of cracks in the same kind of places. Its just easier to see a black crack against white plastic then a black crack against black plastic.

I'm not questioning your knowledge of how plastic is made 'cause I don't know jack about the process but from what I've read it doesn't seem to be happening anymore often in white then black. Every blog post I've read on the matter has had people comment back that their black one is doing the same thing, they just didn't notice 'til they really looked at it.

I'd say rather then just avoiding white at this point, wait until apple addresses the issue like they have with their other products that did the same thing in the past. Then you can get white, black, red (yeah there is a red one coming) and not worry as much about it.

That's good to know, I wanted a white one, but I guess i'll get the black.

Anyway, maybe this cracking business is a new feature Apple built in to the iPhone to silence all those complaints about non-userchangeable batteries. After a normal period of usage, there'll be enough cracks so that the back comes off and the user can just switch a new battery in and the old (read: dying) battery out. Ingenious! :)

I guess when Jobs was pimping that the 3g had an "all plastic back", he wasn't anticipating this problem. I remember watching that and thinking, "he can make ANYTHING a selling point - even production with cheaper materials."

As a general rule of thumb, stay away from devices with white plastic that you'll be moving a lot. Things like the Wii that you don't move are fine, but for phones, go with a different color, preferable black if you're looking for toughness.

@Puck: You sir, win the internets!

So once again, that number is 1800MYIPHON

Apple makes products they know people will be carrying everywhere, so you'd think they'd consider designing cases that could at least survive the ravages of your average American pocket.

What kind of plastic does apple use that constantly seems to do this? Cubes, mac book, nanos, and now iPhones.

Maybe they should of noticed the trend and I don't know, picked a different kind of plastic.

the black oes get cracks too. Engadget confirmed with a black light that their black iphone had a crack near the head phone jack.

Saw a crack on Tuesday night, found out about the rampant cracking Tuesday AM.

Had a brand new Black 16GB in hand by afternoon.

Lets hope it stays with the whites.

The individual knew that the white (and according to people above ALL) Iphones are cracking. They were offered a replacement at the store. Seems to me Apples keeping their end up quite well. He could have been asked to wait for an RMA box ... ship it in ... wait 2-4 weeks ... get it back ... notice it's still cracked ... rinse repeat.

I knew it was a faulty product, but I bought one anyway ...

QUICK SOMEONE CALL THE WHHAAAAMBULANCE!!!!

@Puck: WIN!

Yep the black ones are doing it too. You just don't notice as much because its black. The tech sites that have been "covering" it have shots of people showing the cracks under black lights on the black ones as well.

EEEK!

quoute: call Apple (1-800MYIPHONE, how is it one extra number?)

Seriously? Tons of companies do this. Its easier to remember, and doesn't matter as it connects after the last number needed.

iPhone owners, check your phones.

Back in black! And leave it to the white one to be a cracker!