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@mariospants: Norton is the worst! If you value your sanity, dump Norton and get NOD32 or Kaspersky's. NOD is very easy on the system. You can get a free 30 trial here:
@mariospants: Norton is the worst! If you value your sanity, dump Norton and get NOD32 or Kaspersky's. NOD is very easy on the system. You can get a free 30 trial here:
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-25310-100x100.png\")
Well, they were created by a nutball Scientologist .. I wouldn't put anything past them.
@Meg: Asking in bold is the online sales rep's version of the Vulcan Mind meld. It probably didn't work on ajlei because he's a Ferengi.
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@Imaginary_Friend: Another vote for NOD32 - I use this at home and it has the smallest memory usage I've seen on any antivirus application. It's got plugins for other stuff too like email protection, and it's caught many a virus/malware.
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@Imaginary_Friend: NO. My mom accidentally downloaded Kaspersky AV 2009. FAIL. It kept opening fake craigslist pages made to make you download it. Then, it made it fake restart, where it says for $50, you can get rid of the errors. When the \"errors\" it found were fake. I checked.
Not willing to:
1. Pay $50.
2. Let this thing keep bothering me.
I just reset my system to factory settings. Losing everything. (Thank FSM for F12!)
@Nick1693: I'm sorry but it sounds like you mom downloaded something that wasnt Kapersky at all, and you should have backed up what you had before reformatting it, maybe you should get her a book on computer or something so she doesnt fall for that again?
![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-363287-100x100.png\")
@Nick1693: Don't be silly. You got a bogus copy of something.
1. Kaspersky (both AV and IS) is still at v7, 2008
2. No craigslist pages will appear
3. Full retail direct price is $59 for AV, but it's cheap through discounters. Full IS 3-packs go for $29.
My favorite is NOD32 too, but Kaspersky seems to work out better for most users.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-116400-100x100.png\")
[www.free-av.com] is the one I used when I had to run Windows. There's also [www.safernetworking.org] to eliminate malware/spyware. Both are free, with free updates. The former will put up a window with an ad about buying their 'full' product whenever it updates, but that's it.
There is always avast! [www.avast.com]
18 month license, free to be had, free registration, 10 megs download, but it's trim and does not kill you system like NAV does.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-76146-100x100.png\")
My wife called to cancel her father's Earthlink dial-up service after he had passed away, and spent about ten minutes deflecting and rebuffing the CSR's various suggestions as to why she should not cancel.
I really wonder how companies train their CSRs nowadays. Even great companies like Newegg have CSRs that do things that show they clearly weren't even listening to/reading anything you said and it just doesn't make sense.
Considering how thorough CSR training manuals tend to be (esp when it comes to upselling etc...) you'd think they could handle \"simple logic to minimize actively antagonizing the people who call\". IMO there are few CSR traits that are more aggravating than telling/suggesting you do something that you just told them you did and had problems with.
This is like when Verizon asks me if I want to try their anti-virus and I tell them I have a Mac. Most of the time they continue their script until I tell them it won't work. I did let them go through the sign up process once after telling them it won't work. Then they asked me what version of windows I have. I just laughed.
Macros, probably pre-programmed to go across or required to be sent by the agent, lest they get dinged on a survey for not following the rules.
I work in a call center and there's a certain way we have to address the customer, certain things we should say at the end of the call, things we need to specifically ask, etc. If we don't, it could affect our raises, not to mention employment.
At least once the employee got the required nonsense out of the way, she closed the chat in a friendly way and let the OP go. Couldn't ask for more, really.
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Just for the record, I canceled Dish Network recently (just don't watch TV anymore due to lack of personal time), and the CSR prefaced his required upsell script with \"I'm sorry, I have to read this, I know it doesn't apply.\" This was appreciated by me; it showed that he understood what I was trying to do and was just doing his due diligence so he could get paid.
I work in a call center too.
I HATE HATE HATE all that corporate scripted crap they push on us to say to every single customer.
I usually don't say it and just get in trouble for it. The bonuses aren't worth the chewing out I get from the angry customers, or the disappointment(with me) I hear in the customer's voice when I read that crap, on an otherwise very friendly call.
I do chat now, and I can safely say I would probably do the same thing this customer service rep did, except the bolding, that was a little tacky.. Either way, it's just copying and pasting that is required, and I think that the rep ended the chat friendly enough when the offer was declined.
I'm a long time adherent of AVG and their brilliant free edition, but they seem to be abandoning it.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-58139-100x100.png\")
I fully uninstalled the symantec that auto installed itself with either windows or my MoBo,.....and i still get a 'missing bla bla symantec file' message everytime i boot up.....i will never buy their crap
Ironically, it's my Norton/Symantec antivrus software that causes MY computer to \"run slow\"