I think everyone did a great job on the tags already, but here is another one anyway.

Sprint = Painful

It's by no mean the fault of the 3rd party call center but if I have a choice I prefer US call centers because 4 out of 5 times they will be employees of the company who sold you your product.

Sprint = GREAT DEALS, superior coverage (in my area at least) to Verizon or AT&T, good customer service (if you know who to call), and Nextel DirectConnect (walkie-talkie)

Dell = poor CS, and crappy locked-down computers

Dell = ho-hum products

Dell business support. I love that! 3 year standard NBD warranty on your machine, and nice friendly tech support reps.

I had to call them yesterday because my DVD-RAM drive crapped out, and the total length of that call with 3 minutes of hold was 12 minutes. They are shipping me a new DVD-RAM drive no questions asked.

I will definitely buy another Latitude from Dell business when my warranty expires next year.

But I like Dell. I have called the tech support a few times and the Indian accents can be kinda annoying but they really do try hard and are very polite.

No matter where I am it's debatable that I'll even be able to send a text message, much less continue a phone call for over 10 minutes. They have the cheapest rates, but as they say, you get what you pay for.

[www.brandtags.net]

Scroll down a bit...

sprint FTW in my opinion, never had a problem

Sprint? Precious Wilson.

Bit of background here: Precious Wilson was something of a bogeywoman in my Nextel/Sprint days. Seems that she called in, on a regular basis, for up to seven abusive hours at a time. Couldn't entirely blame her, though; it seems that she had severe dissociative personality disorder, with at least 9 documented personalities. Some scumbag salesman had sold her a phone for each one, and so she'd call on a regular basis, bitching that eight fraudulent phones were on her account. I don't think anything was ever done; she was sold to an OCA before I started, though we still got calls.

RE Sprint you might want to take look at

www.sprint-really-sucks.com

Sprint:

Bill overages...lies...clear reception...thats all I can think of right now

Screwed Nextel

A nice little gem stuck between "fake" and "information"

Sprint? = indecisive.

Of course, this is along with every other big company out there. No one can ever make up their mind and run a business correctly.

SERO.

Just got my bill, $34.90 for 500 AT, Unlim data/text, Pick 3 and handset insurance and I use an old Sanyo that lets me have undetectable free PAM.

Definitely SERO...and outsourcing.

Dell's support chat rocks.
[support.dell.com]

In my experience you normally get someone in Texas or Oklahoma, not India. Normally takes me less than 10 minutes to get them to send out a technician or replacement part.

As for Sprint. I have had their service for 3 years and a total of 3 support problem (all billing related, I made the mistake of ordering on the phone. Should have ordered on the web.) All 3 were taken care of via support e-mails on sprint.com. I was totally impressed when the first message came back, "We see the problem and it is now resolved." Quite a few companies will send your back a response like, "We would be happy to help you with that please call. . . "

The the moral of the story. Give up phone support the IM / E-Mail age is here. Bonus, you have a written record of everything if something does go wrong.

My $0.02

"Sprint. Power Up."

"Sprint, Together with Nextel"

"Sprint: The Now Network"

bwahaha! so how long will it take someone to start peddling a "de-tagging" service like the one "link removal" service that Consumerist messed with awhile back?

I love it!! I'm del.icio.us-ing this right now...

Sprint = I got nothin'. Never been a customer.

Dell = cheap
Sprint = annoying (direct-connect walkie talkie)

Idiots.

I had one of their phones about 8 years ago go bad, and called CS. They had to work on it, and when they figured out the problem called THAT CELL PHONE. I had to call two days later when I didnt hear back from them only to have them tell me they left the message on the bad phone. Pure genius.

Sprint = Dog shit.

Dell: cheap, immediately followed by Michael Dell and his billions. Quite the contradiction, eh?

Sprint: obsolete

The W's
"Wachovia // Wal Mart // Wall Street Journal // Wendys // Westin //
Whole Foods // Wikipedia // Windows // Wired // Wordpress //"

They won't let you change your credit card over the phone. You MUST do it online or get paperwork. What a bunch of clowns.

Anyone have the tags for WebSense?

Dell.....Perfect example of how to ruin a company with a great reputation for customer service by NOT providing any customer service!

Sprint...My part time job....(calling them to correct my account is my part time job!!)

"thank you for calling Spri..."
beep
boop
beep
bop
"Your account will be credited for one minute..."
Hang up

Had to do that so often I knew the multi-step process by heart.

Dell:
"I am thanking you so much for calling Dell, my name will be Tony. How am I assisting you on today?"

Actually, ditto that for Dell as well.

Maybe I'm just accustomed to horrible customer service, which is likely the case, but I've been with Sprint for 5 years, and in the odd instance they've screwed up my bill, they fixed the issue promptly.

As for my Dell, it's worked pretty reliably, and I got an excellent deal for the features. When my A/C adapter crapped out, they sent out a replacement next-day for free on their basic 1-year warranty plan. Yes, I had to spend an hour on the phone going through a few inane diagnostics, but my issue was resolved.

Hopefully my experience remains the same. As long as I don't test my luck, I feel that if I leave them alone, I'll manage just fine.

*Knocks on wood*

Dell: stackable coupons
Sprint: who uses Sprint?

For Dell, I'm sure that they'd prefer this to some of the other tags, but my first association is and for a long time will be: Dude!

ooo... and you can search companies by tag - that's nifty. I love that nearly every company on the list is "crap"

I love Hilton Hotels' results:
[www.brandtags.net]

Love SERO I challenge anyone to find a better deal. I'VE only had one billing problem with them which took one call to fix. They also have me enough credits to get about 3 months free. I don't understand the have. My family and friends use sprint no major complaints

Dell: please hold while I transfer you...again
Sprint: Pin drop. I still remember those commercials

@ Weakdome: I laughed at that as well.

I loved the person who tagged Red Lobster with "Zoidberg!"

Much geeky joy.

I LOVE LOVE LOVE that one of Dell's tags is "India"

I used to work for Sprint. I left because they treated their customers horribly and wanted me to do the same. I couldn't lie to people, add stuff to their account without their authorization, sell too many lines of service to people that I knew couldn't afford it, tell people they had to go through insurance for their malfunctioning phone (even though it was still under warranty), or any of the other things they wanted us to do. I said it would bite them in the asses and I guess it is!

Sprint: That creepy trench coat guy.

@dtmoore: Ditto, totally ditto. We listen to people bitch about Sprint while we write our $35 a month checks to Sprint for great cell service. Some people are just dumb man.

Sprint: needle

Dell: cheap

sucks

@highmodulus: You're going to go to AT&T just for a phone? Good luck with that buddy. Three words - You'll be sorry...

(SERO rocks)

Brand new qwerty phone that I got Tuesday. I've been a customer of theirs for seven years and never had a problem. I guess I'm just lucky.

Given the money woes, T-mobile takeover interest, big lay-offs, customer losses ect, my first thought (as a 3 year+ customer) is bankruptcy. Not if, but when. I think they killed the company with the Nextel merger (killed both of them actually).

Seeing I am in glorious month to month status I can leave at any time. 3G iPhone will probably be the catalyst.

Cheap!