PREVIOUSLY: Sprint To Customer: "Are You Nucking Futs?"
]]>The final line - ...Jessica...thanks for using Sprint... was the automatically applied closing from the chat system.
inQ is a sales assistance company that is on-line for Sprint to provide detailed information about new plans and handsets to help the customer find the info faster.
The answer given by the nucking futs Jessica was totally wrong.
In talking elsewhere with one of the "Jessicas" about their service, I found this was a legit event, and the company (inQ) took steps to fix it before getting a call from Sprint - they want to keep their contract.
]]>Sorry to break it to you man, but EVERY telecommunications company in America outsources everything they can: installers, call centers, CSR's, application development, sometimes even management (anybody know what Accenture is?).
]]>I doubt it. This isn't exactly on message:
"I'm a sprint customer, too, so i know it can be like the worst thing in the world sometimes"
@Buran:
They aren't paid to "provide support" and "answer customer questions," they're paid to sell the service and/or keep customers out of the normal phone queue.
And the Godwin thing... the argument boils down to "Just follow orders."
]]>Thank you "Jessica". Just proves what I have always thought.... the name provided to customers is false yet we are "required" to divulge our private and confidential information.
From now on my name is Red Blueberry.
]]>Maybe the Jessicas could have different last names, like all the aliens named "John" in the movie "Buckaroo Banzai". Then you would have : Jessica Ya ya, Jessica ManyJessicas Jessica BigBoote, etc.
Ah, Sorry...
]]>Why not just put "Customer Service Rep" or "Representive" for the name?
]]>We don't know the guy's story. He could have hated this job or not taken it seriously. Or, he could just be someone who made a very dumb mistake, typed up something that he thought was funny, then pressed enter instead of delete.
And the event you are describing (irate mechanic) is way out of proportion to the event that actually happened (snarky keyboard jockey).
]]>His job was to help people. He lost his job because he wasn't doing his job, i.e. helping people.
That's like going to a mechanic and asking him to change your tires, and he calls you names and swears at you. You think that guy wouldn't get fired?
]]>(it really is my name, but I'm just pretending that I care...) ;-)
]]>Again, my name is Jessica. Thank you for visiting Sprint.com today!
If this were a phone conversation that would be spoken in a Dalek voice or something.
]]>Wait... this was a real occurrence? Oh, never mind, then. Maybe people are that stupid.
]]>When I worked for the Kerry campaign, we always had women answer the public phone at the national headquarters and the collective name was "Vivian."
One time when I was Vivian I talked to a woman for a half hour about how the aliens were really in charge and George W. Bush and John Kerry were secretly brothers.
Obviously, she had been the one to bring the subject up.
]]>Accountability is a great motivator. The moron though his/her comments wouldn't be noticed, the Sears morons didn't shift themselves until Citibank executives called them, etc.
Why is there almost universally rude and bad "service" from companies, and why do the executives not pay attention and avail themselves to customers until forced to?
Hey, "Jessica": *Maybe* there are "crazy customers" because companies made them that way from consistently bad service.
]]>@Applekid: You and me both. Talk about embarassing!
]]>@Peeved Guy: Jessica!
]]>Did anyone else catch that? They can't actually do ANYTHING for you that you can't do yourself. Amazing...
Chat is essentially useless, I think. I hit the chat icon for my cable company about an outage and the "guy" told me they were aware of the problem and had technicians on site, but three separate people told me when I called that there was no report and no one had been dispatched.
]]>Hey, whats wrong with the name Trent?
]]>Got a whole lot of bitter overlords out there whose jobs got outsourced, clinging to their telephones and keyboards...
]]>@Peeved Guy
Darn it. I knew it didn't look right.
]]>Can I call bullshit on this?
]]>@Crumbles
The second picture shows their desktop with the clock in the upper right hand corner.
]]>@Beerad
Jessie?
]]>I recently was on a chat session in an effort to discuss my billing and once my questions amounted to requiring some research, they 'hung up' on me. ah well... go sprint....
]]>A "ha" for someone getting canned seems harsh. It's one thing to strive for fairness, another to be overly vindictive and insensitive.
Dealing with job loss, even when deserved, sucks.
]]>And I would think that they would be paid to answer customer questions and perform support. You can't do that by making up answers on the fly.
]]>benpopken: Is that common, razzing customers?]]>
Jessica: no are you nucking futs?
"Thanks for the tip, again, the timely notice of that might have saved all our jobs. Again, my name is Jessica. Thank you for visiting Sprint.com today!"
]]>Strange conversation.
Also, I don't understand the last paragraph that Jessica is typing.
]]>@EyeHeartPie: So, is it the case that not everyone that have a girl's name on the internet are actually girls?
Oh Lord, what have I done?
]]>@Buran:
That has more to do with Sprint itself than the outside agency.
They aren't paid to know, and they aren't even remotely paid well enough to look it up on their own time.
As someone once put it to me: "Just do your job the way they tell you to do it, and don't stick your head up."
Of course, that argument ALWAYS leads to Godwin.
]]>And really - by hand? Shouldn't these sessions be searchable?
This sounds like a very helpful resource for customers.
]]>They probably researched it and found that people respond favorably to the name.
Biel?
Rabbit?
Simpson?
You may have a point.
]]>That's one reason right there. It also inhibits debt harrassers from phoning up the call center.
They may not be GOOD reasons, but meh.
]]>@Beerad: Lincoln.
I wonder how many commenters will demand to see more "proof" that this really did occur.
]]>That'd be the best confessional EVER.
]]>@Beerad: All men will be named Al or Francois
]]>In the future, when all women are named Jessica, I wonder what name all men will get? I hope it's not Trent.
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