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Agreed, Concerned. Personally, I don't see HOW they can be having this many screw-ups! You'd think somebody at Microsoft would notice after this much time!
Agreed, Concerned. Personally, I don't see HOW they can be having this many screw-ups! You'd think somebody at Microsoft would notice after this much time!
Ask Microsoft to send it by FedEx next time. We know those package- ninja's won't ask for an ID.
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I know it's kind of fraudulent, but... you call UPS, present yourself as \"Brian Dryanerool\" and ask permission for your roommate \"Bryan Carroll\" to pick up the package.
My husband and I have different last names and he picks up packages for me if I give his name to UPS.
I think the MS policy of \"not intercepting\" packages is reasonable. You open yourself up to a lot of scammers trying to divert packages if you allow MS reps to do it.
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I'd go down to UPS and try to pick it up anyway. The address on your ID matched the address they tried to deliver it to, yes?
After all, when the UPS driver leaves packages outside my door all of the time, he has no idea that I am the person who lives there; he is only concerned with the address. I am sure that the UPS agent will find the name butchering amusing.
Bring the delivery notice that they left on your door; you should be fine.
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And this folks, in a nutshell, is the problem with outsourced customer service.
CSR's in India. What did you expect?
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@dragonfire81: Exactly. Globalization's fine, but only if it makes things more convenient, not if it ends up costing you and XBox.
@The Count of Monte Fisto: \"an XBox.\"
Of course, this could have been avoided entirely had OP wised up and bought a PS3.
glad to see the fanboys made it out
It's not an outsourcing problem. It's a problem, yet again, with Microsoft's completely inadequate customer service process. They appear to have nothing in place for resolving out-of-the-ordinary issues or procedures. These sort of things would happen even if they had customer service in-house. Although I think the process problems would probably get recognized faster.
This same thing has played out so many times. Any time there's something unusual about the service request (e.g. that dude's autographed 360 that got wiped clean), Microsoft f***s up. It's almost guaranteed.
@The Count of Monte Fisto: Yes, thank you, because there have been no failures with the PS3. The PS3 also plays every game ever made, including every exclusive release for any other console. How is Halo 3 on the PS3 by the way?
Also how's the PS3 online system? What's that, delayed again? Jeeze maybe the console doesn't offer everything to everyone. MAYBE people have preferences and requirements that can't be solved by buying a different product entirely. Maybe if you're an idiot fanboy who has nothing to add to the conversation other than \"what's good for me is good for the rest of the world\" should think twice and not post. Could someone find me a PS3/360/wii fanboy with a peanut allergy so I can show them why my PBJ sandwich is clearly a better choice than their sandwich of choice and how could they possibly not enjoy it??
Seriously. Your arguments are that dumb, all fanboys, any product, ever.
Get over yourselves, multiple products serve multiple needs. There is no Omega console.
My experience with UPS was completely different. A friend used the UPS store to ship a care package to my sister in California, but before it got there, my sister quit her job and came home. The package was eventually returned to the UPS store and they called the friend to come in and pick it up. But since I worked in the same neighborhood, the friend asked if I could go and retrieve the package. I wasn't asked for any kind of ID, and I clearly wasn't the recipient or the sender, but they gave the package to me without a hassle.
Worst console ever!!!
I disagree. This particular case is an outsourcing problem. No rational native English speaker would misconstrue Carroll for Dryanerool.
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It's this kind of stuff that makes me wary of buying a 360 and missing out on Bioshock et al.
@missdona: The misspelling is, but the way the problem is getting handled is not.
The real problem is not that some minimum wage flunkie misspelled the name. That could happen to anyone, incl. english speaking reps.
The real problem is that once it happened, nobody appeared to have any interest in fixing the name in the system or helping Bryan get his 360. It's obvious Microsoft has no \"exception\" process that kicks in when things go south. That's the real problem.
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When i got my 360 shipped back to me after a RRoD, they had my name incorrectly spelled as well. Thankfully my company's shipping department figured out who it was.
\"There's no 'John Garpner' here, i guess we'll just ship this back!\"
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I feel for Bryan, but his last name is pretty difficult to completely butcher the way Mumbai did it.
My last name has a silent \"h\" in it and despite my best efforts to use the phoenetic alphabet and even write it clearly as I possibly can in block letters. It still gets royally butchered at every turn. I have been able to cash checks despite the bizzarre mispelling without so much as a throat clearing from my Credit Union. Surprising that UPS won't just hand over a box considering the first name and address match but the last name is the result of some ham-handed Indian randomly pressing his palms to the keyboard.
this exact same thing happened to me ( well, parts of it, and it turned out allot better for me.)
when i got my xbox back, the name on the package was Tigdott instead of Pigott. the ups guy just laughed about it and handed it over. heres a picture of the label. [img223.imageshack.us]
Do what I did in college: Get a fake ID for 'Brian Dyranerool' with your address...;-)
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I can see swapping \"i\" for \"y\" in Bryan -- but Dyranerool?
Microsoft handled this badly all the way around. Sloppy, rude, and no interest in correcting their mistake -- FAIL.
my name is danny and my label said dabbt, I can see swapping one letter but seriously they couldn't catch dabbt? My last name was way off too.
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I can't wait for the blame-the-victim crowd on this one... \"Why is this guy trying to steal Brian Dyranerool's XBox?\"
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This could easily be avoided in the future by spelling out your name letter by letter to the representetive.
Can you possibly call UPS as Brian D. and ask to have them ship it one more time?
But then again I guess getting your Xbox 360 isn't worth being charged with mail fraud for impersonating a person who doesn't really exist.
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Sometimes I wonder if there's one Xbox360 customer out there whose box has never experienced the dreaded RRoD.
On a more relevant note, though -- my name, though short, is quite unusual in the English-speaking world. I've stopped keeping track of the times in which stuff has been shipped or sent to me with my name misspelled, even when the request to have stuff sent to me was submitted either via an electronic form or in writing (People and businesses who take payment via Paypal are egregious examples of this). When they see the name, for some strange reason they ASSUME THAT I MISSPELL MY OWN NAME. So they \"correct\" it.
After about the hundredth time I just started assuming that whoever I was dealing with was an idiot and that it would be more difficult to get the matter fixed than just live with it.
@clevershark: I get often get an extra n in Dona and my husband, Brian gets Bryan, Byron and my personal favorite, Brain.
@clevershark: I have a common first name, with an unusual spelling, and the same happens for me all the time as well.
@clevershark: I know of only one person who claims they've never sent their XBox 360 back. Not a gamer myself, so not all that familiar with the system except for 4 out of 5 friends who these systems complaining that theirs died.
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I really think everyone who calls up these support lines need to record their conversations (with permission of course). So many times someone will tell you \"Oh we'll do xyz\" and when you call to follow up there are no notes in the file and no notes = it never happened.
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Well it's obvious, you just have to get a legal name-change. Duh.
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Is it cheaper to go to small claims court or get a fake ID? You should be Brian McLovin Dyranerool.
More importantly, shouldn't UPS accept an ID with the same address? Boo, UPS. Boo.
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At this point why wait, take them to small claims court. It will probably be faster.