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Email Steve Balmer. At MIX08 (video - 15 min. or so in: [sessions.visitmix.com]) he says he reads emails and fwds them to the appropriate department. I don't care who you are, you don't ignore an email from the CEO. Just remember to be polite. No one likes screaming angry internet people.
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Why does Microsoft hate freedom?
Unless I'm mistaken aren't there shipping limitations to shipping to APO/FPOs? (I'm assuming this is an APO)
Quoting from here(google'd \"shipping to apo\")
[www.oconus.com]
All packages must be sent via the U.S. Postal System. The post office also requires companies or individuals to hand deliver packages being sent to APO/FPO addresses. (This is one reason why many merchants won't ship to APO/FPO addresses.)
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hey Dustin did you get it from AAFES? if you did get it from the BX and maybe used your STAR card you could do that angle.
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Even if there is some reason it can't get shipped to military bases, is MS just saying \"Sorry, if you are in the military, the warranty is invalid!\"
@SomeoneGNU: dude UPS/DHL/FEDEX are basically at every overseas base we have. it maybe be one dude in a shack but they're there. usually you have to have the package sent to the actual bizness address then you have to walk your happy ass over thru the blazing heat from the sun to pick your shit up.
The over/under to a happy resolution on this problem is 12 hours. I'm taking under.
worst console ever.
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Ironcially I do want to get an xbox360 .... eventually. But the reliability or lack there of, of the console really doesn't fill me with any confidence. The only way I'd be comfortable buying one, would be through Costco, since their own return policy if very generous and extremely hassle free in comparison to doing the warranty method.
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This is exactly why I don't ever want to get a 360, not only because of them breaking down left and right, but BECAUSE it's microsoft's problem they fail to fix it right away or at all.
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It's kind of sad that a console with some decently perty games sucks complete ass at playing the games. Biggest console disaster in history.
Its not the biggest console disaster in history because theres always the sega saturn and the 3DO
The biggest problem with these things is if one breaks it goes into the \"refurb recycle\" and you can never get out of that without just breaking down and buying a new one.
I think thats why some people have not had any issues and others have had 5-10 replacements.
Good luck on getting it to them and back.
@zeekle: True, but my 12 year old Saturn still flawlessly plays all of my games. I doubt my 360 will have that kind of lifespan.
My Xbox didn't get the \"red ring of death\" but it did keep overheating. And I knew about the problem so one night when I felt like it I called Xbox CS let them know my problem. The guy said they'd send a box so I could get it fixed. Box arrived in 3 days. Sent it in, it came back in 3 weeks, running smooth quiet, and cool.
Nice, no hassle. Felt what it was like not to have an Xbox around for awhile which wasn't bad.
I didn't have any problems what-so-ever.
Thumbs up to my customer service experience with Microsoft. By the way, my Xbox360 wasn't even in warrenty anymore.
I want an Xbox360 but I refuse to get one until MS can figure out how to build them properly.
@adamsummers: I'm calling shenanigans. You would have had to replace the BIOS battery in that time at least once. That said, both of my Saturns both work great once I replaced the batteries :)
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Microsoft: Most. Unpatriotic. Company. Ever.
@zeekle: See, I think that the 360 has the Sega Saturn and the 3DO beat as far as \"console disasters\" go. The only real problem that the Saturn had was that it was underpowered for 3D, and the 3DO was just plain too expensive.
I'd place the 360 somewhere between 3DO and Virtual Boy.
they shipped a box to me and i live on a military base.
I know a guy who has waited over 2 months for a box. He called after 1 and they sent another. He just called again and escalated and had the choice between a wireless controller, universal remote or something else.
Xbox is crazy I also live on a Military base (Ft. Stewart) and it took 3 phone calls and a month and a half to get my box and then the xbox they sent me the disc tray dosnt even work right I think they are just lazy for real too bad I love call of duty 4 too much :(
Im glad my story was posted. I do live stateside, South Dakota to be exact. I called AAFES and they said Its been too long since I have bought the XBOX so they wont take it back.
Complete BS. The CSR was either lazy or ignorant. I live on a military base in Japan and I got my shipping box from Microsoft 3 weeks after I called customer service, complete with UPS labels. The only problem I encountered was when I shipped the XBOX back. Since we don't have UPS over here, I had to come out of pocket. I got my XBOX 3 weeks later only to have it RROD on me again.
@wtrwlkr
Even after I got to the higher ups they said they can ship to military address but my address didnt work in their system. Its not an abnormal address if you type it into Google it shows up. Guess we will just wait to see what happens.
@ dustincimino
Are you AE or AP? If you're AP, it might work if the CSR puts in APO as your city name and CA as the state instead of AP. Not sure what the corresponding state is for AE. I think it might be NY. As as last resort, go to www.apobox.com. They assign you a state side address and when it's recieved at that address they forward it to yours. They charge you shipping to send it to your APO address plus a small fee. Good luck man.
when I was deploying to Iraq for a second time, I asked Mircrosoft for a free XBOX 360 for my orderly room so my guys and gals would have something to do for down time. They told me to talk to a charity and they couldn't help me. lol.
Yes, I asked for a hand out, but damnit, it was for freedom and bored soldiers. Why microsoft? Why?
@Manok: Maybe because they field about a million calls a day with various sob stories trying to scam fee stuff. There ARE plenty of charities taht deal with that kind of stuff.
@wtrwlkr
I live stateside so I have a normal address like any of you guys. No apo or ae stuff thats only for overseas bases.
the man is station in South Dakota...For gods sake give him an xbox!!!!!!
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from UPS.com:
\"4. Use proper labeling
For timely and accurate delivery, keep these points in mind when labeling your package.
* Always include the receiver´s ZIP Code with the complete address. For international shipments, include a contact name, telephone number, and postal code.
* Make every effort to obtain a street address. If you do use a P.O. Box address, the recipient´s telephone number must be included on the label. A package addressed to a P.O. Box may experience delays and will not be covered by any UPS Service Guarantee. An Address Correction charge also will apply. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted by UPS.\"
MS isn't lying he should send his xbox home and then get it RMA'd or get MS an actual address for teh base to ship via UPS.
UPS doesn't chip to APOs it's on their website neither does Fedex. If other soldiers have gotten boxes they may actually have gotten street addresses for your base.
UPS doesn't ship to APOs it's on their website:
[www.ups.com]
item 4 at the end of the second paragraph.
try a real address or have a friend/family member do it.
Comment on It's Been 3 Months And 12 Days Since My XBOX Broke And Microsoft Still Won't Send Me A Box I have an APO address and I'm having the same problem. I calledexplained my situation and they said no problem a box is on the way. Twomonths passed and no box, I called back to find out what was going on.The man I spoke with said they don't send boxes to APO addresses, so Ihad to box it up myself; tape the repair reference number to the side ofthe console and send it in. I commented on why they didn't call me backto inform me of that and he said they just wait for you to check on thestatus. This was followed by a long discussion about mailinginstructions during which I was assured that they would have no problemshipping via the US Postal Service. So I boxed it up, made 3 copies ofthe reference number along with specific mailing instructions on what todo, and what not to do (like send it via UPS). Taped a copy directly onthe console, put another copy inside the box and taped a copy to theoutside of the box. I sent it in December 2007. When following up I wastold the repair was completed at the service center in Texas in one day;and was shipped back on Feb 15th. I never got it. After another monthpassed I called back to try and find out any information as to thewhereabouts of my xbox 360. They told me to wait, I informed them thatover a month had already passed and I asked what would be a reasonabletime to wait before taking action? They told me to try calling back infive days and could not comment on what was reasonable. This was afterspending nearly 3Hrs on the phone and no I'm not exaggerating almostevery phone call has taken over an hour with the exception of two thatcame in around 40 minutes. However I honestly didn't start timing themuntil after the 3 hour phone call. A couple more phone calls later I wasinformed that my xbox 360 at the service center. Again how come no onecalled to inform me of this? They then informed me that I could not usemy APO address and had to provide them with another address, again whyam I being told this now, and why was I told it would not be a problemearlier? I gave them a California address to a place that I will have topay to forward the box to my APO address. I was not happy about that,but I was assured it would be shipped right away. Two weeks passedduring which I got two phone calls. The first one I was not home toreceive but the man left a message saying he was just checking to see ifI received my xbox360. The second one was during the wee hours of themorning and got me out of bed. It was a lady who apologized for wakingme up as she thought I was in California and quickly tried to end thephone call. I asked her to hang on and give me the reason she called,she said she was just calling to check and see if the box came OK. Isaid I still had not received it and asked if she could provide me witha tracking number. She then informed me that it had not yet been sentout and then ceased to be polite. I hung up and went back to bed. Icalled back a day later and talked with a man who informed me that as ofApril 12 my account was being handled personally by a manager, FrancoMeteous (SP-?) and at the end of this 77minute 13 second phone call,spending much of my time on hold(seems to be the norm) I was told he hadalready left for the day, so I then asked if he could send a memo oremail to Franco Meteous requesting he get back to me with a trackingnumber. He said that would not be a problem. Two more days passed and Icalled back requesting to speak with Franco Meteous. The rep said Ishould just wait and they will contact me when it is sent. I informedhim that I have been waiting 6 months now, how much longer do I have towait? He then offered to let me speak with another manager. I waited onhold another 40 minutes and then got to speak to the manager. I askedhim if he could promise me a date that they would have my xbox shippedby? He told me no. I asked him if he thought that was reasonable, andwas it reasonable that I have been waiting in process more than 6 monthsnow for this repair service cycle to complete? He said I understand yourfrustration, and suggested I try calling back in another week. It is nowMay 2008, I can say that I have been unable to use this $450 game systemfor the majority of the time that I have owned it. Most of the 16 gamesI purchased for it have never been played and new versions are alreadybeing released. 6 months on the calendar, 5 or 6 different repair centerreference numbers, more than 12Hrs on the phone and still no xbox360.Apparently Microsoft and I have some real different ideas about customerservice and acceptable cycle times. Just wait five more days and callback...how sad.
Brandon Price
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I call bull. There's no way in Hell UPS would [or at least should] risk the PR disaster of appearing to not \"support our troops\" by refusing to ship to a military base, even if it takes some extra effort. And it's not like MS has no influence, either. IMHO, both should be willing to do whatever it takes to serve our military personnel.