This is why I'm glad I live in a big city. When companies pulls this crap, I don't fool around with the phones, I go down there and bang on their doors.
This is why you should buy local in a smaller city, even if you pay more for it. Getting in their face will get their attention. Shop local, be vocal.
If they can't see you, the WILL try to ignore you. That's why credit card chargebacks work, because it hits the company in the wallet and gets their attention.
]]>Yeah I've done it. Those phone trees are a pain in the ass! ANd half the time you arent given an option for what you need.
Sad thing is now, they dont use 0 anymore to go directly to operator...instead they hide the operator option somewhere in the maze of phone tree options.
I've heard in those phone trees that have voice recognition... you can curse & it will direct you immediately to the operator.
]]>As for talking gibberish, I keep thinking of recording the Steve Carrell babbling in Bruce Almighty and playing that into a VRS. Must have taken an ungodly number of takes to make it through that scene.
]]>1) A "Deeker"
2) A "Zero Out"
I just tried that 5 minutes ago to get to the Department of Motor Vehicles line and it actually worked. I pressed zero about 10 times and I got a really rude person. Sucks I got a really rude person, but it works.
]]>The rock and the hard place: Automated Hell or a mushmouth mumbling incoherently with an indian accent.
]]>just think about how many americans would have jobs if auto-voice was banned.
]]>I have no patience for shitty voice mail systems. I also want to punch whoever invented those damn voice recognition systems.
]]>I've heard that they escalate you to the first available operator if it detects certain buzz words.
]]>I really hate these systems. If there is a queue, I should be told. Provide a separate number for "automated tasks" like PIN resets and the like.
]]>@SacraBos: Definately. I will give your phone trees on shot. After that, I make my own rules.
]]>[gethuman.com] is your friend.
Ways around the phone trees of tons of companies. (Including a few that hide like PayPal.)
]]>But recently, I've noticed that this works less and less often. Pisses me off - if they don't want me to talk to an agent, then they should re-design their phone tree to be simpler and more transparant (Capital One, I'm looking pointedly at you).
]]>Guilty
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