var json_comments = new Array("<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4949780\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=72530\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-72530-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=72530\">LorneReams</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4949780\"><abbr class=\"published\" title=\"2008-03-31T19:06:30-05:00\">March 31, 2008  7:06 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4949780);\">Moderate</a> |</span>	<script type=\"text/javascript\" src=\"http://consumerist.com/mt-static/plugins/Moderate/moderate.js\"></script>	<script type=\"text/javascript\">		successMsg = \"\";	</script><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4949780');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I would ask Sprint for some compensation. The credit entry is in violation of FCRA and should by rights cost them.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4949780, 'LorneReams')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4949945\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=22998\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-22998-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=22998\">axiomatic</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4949945\"><abbr class=\"published\" title=\"2008-03-31T19:12:33-05:00\">March 31, 2008  7:12 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4949945);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4949945');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>It would have taken Sprint about 30 min to SPAM their whole user base a quick TXT message to create a PIN.</p><p>but nooooooooooooo.....</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4949945, 'axiomatic')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4950089\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=309558\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-309558-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=309558\">Whiskey Tango Foxtrot</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4950089\"><abbr class=\"published\" title=\"2008-03-31T19:17:57-05:00\">March 31, 2008  7:17 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4950089);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4950089');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>If it 'takes a while to complete a thorough investigation' why were they repeatedly telling the couple that it would be taken care of and the charges removed on their next bill? Sounds like they were \"Taking This Seriously.\"</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4950089, 'Whiskey Tango Foxtrot')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4950180\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=102442\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=102442\">MikeB</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4950180\"><abbr class=\"published\" title=\"2008-03-31T19:21:19-05:00\">March 31, 2008  7:21 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4950180);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4950180');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I can see it taking sometime to do a fraud investigation, but hmm, why not flag the account and the disputed amount?  Not too difficult.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4950180, 'MikeB')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4950206\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=363089\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-363089-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=363089\">Noiddog</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4950206\"><abbr class=\"published\" title=\"2008-03-31T19:22:06-05:00\">March 31, 2008  7:22 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4950206);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4950206');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>The couples first mistake was not cancelling their account once Nextel and Sprint Merged. That'll teach 'em.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4950206, 'Noiddog')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4950299\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=69858\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-69858-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=69858\">Buran</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4950299\"><abbr class=\"published\" title=\"2008-03-31T19:25:26-05:00\">March 31, 2008  7:25 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4950299);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4950299');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c4949945\" rel=\"nofollow\">axiomatic</a>: And then I'm sure people would complain about text message spam...</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4950299, 'Buran')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951021\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=101080\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-101080-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=101080\">anatak</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951021\"><abbr class=\"published\" title=\"2008-03-31T19:52:36-05:00\">March 31, 2008  7:52 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951021);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951021');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>How does one commit 'Crack Fraud'?</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951021, 'anatak')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951078\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=267316\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=267316\">officeboy</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951078\"><abbr class=\"published\" title=\"2008-03-31T19:55:14-05:00\">March 31, 2008  7:55 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951078);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951078');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I don't recall any other cellular providers needing PIN's to \"stop fraud\".  It's a line of BS for their new BS security measure.  How about having a fraud department that actually investigates fraud?</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951078, 'officeboy')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951290\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=159178\"><img        src=\"/mt-static/support/assets_c/userpics/userpic-159178-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=159178\">failurate</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951290\"><abbr class=\"published\" title=\"2008-03-31T20:04:07-05:00\">March 31, 2008  8:04 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951290);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951290');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/374199/sprint-twiddles-thumbs-while-12+year-customers-get-scammed-for-2500#c4951021\" rel=\"nofollow\">anatak</a>: Baking soda.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951290, 'failurate')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951434\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=116611\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=116611\">Krycek</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951434\"><abbr class=\"published\" title=\"2008-03-31T20:09:58-05:00\">March 31, 2008  8:09 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951434);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951434');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>How does this company still have customers?</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951434, 'Krycek')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951464\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=178656\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-178656-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=178656\">Crymson_77</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951464\"><abbr class=\"published\" title=\"2008-03-31T20:11:36-05:00\">March 31, 2008  8:11 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951464);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951464');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>@<a href=\"http://consumerist.com/374199/sprint-twiddles-thumbs-while-12+year-customers-get-scammed-for-2500#c4951290\" rel=\"nofollow\">failurate</a>: no...that's for Coke Fraud....for Crack Fraud you need large salt crystals... :)</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951464, 'Crymson_77')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951512\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=161411\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=161411\">zedrak</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951512\"><abbr class=\"published\" title=\"2008-03-31T20:13:45-05:00\">March 31, 2008  8:13 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951512);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951512');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Something almost identical happened to me , not just once but twice! I actually reported the story to the folks at consumerist but it never got on the website. I found out that someone had changed my billing address on my sprint account and bought a bunch of new phones and my bill was almost 3k. I used the executive customer service number I found on this site and was able to get the charges removed. What alarmed me was that they admitted that someone inside of Sprint was able to change my account information somehow to hide the bill (since it wasn't being sent to my real address) and order the phones. I thought maybe it was an isolated incident but now I'm considering closing the account and switching to a different provider.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951512, 'zedrak')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951565\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=375940\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=375940\">sirwalter1967</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951565\"><abbr class=\"published\" title=\"2008-03-31T20:15:54-05:00\">March 31, 2008  8:15 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951565);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951565');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>Dealing with Sprint has been a nightmare of unbelievable proportions. I've had my phone hacked twice and had to call Sprint countless times to try to get the issue resolved. I was told by their customer service reps that I incurred the long distance charges, that I was liable, and that was the beginning. They put me on hold forever, switched me from one foriegn call center to another and repeatedly wasted my time. I was told the charges would be removed from my bill during this recent incident, and now it is 4 months later and the bills keep coming, the collection calls keep coming and nobody at Sprint cares. I have since switched companies after having been a loyal and on-time paying customer for six years. They also claimed to put notes in my file, only to lie about it and force me to repeat my story to endless customer service reps, who then ask if I would like to hear about special offers from Sprint!</p><br /><p>I tell everyone I know to avoid Sprint like the plague. If there is one company that deserves to go under in a massive fireball it's them. The levels of incompetence, lousy customer service and all around lying makes me wonder how they stay in business.</p><br /><p>To all readers, beware of the beast...SPRINT!!!</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951565, 'sirwalter1967')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951687\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=130682\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-130682-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=130682\">umbriago</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951687\"><abbr class=\"published\" title=\"2008-03-31T20:21:18-05:00\">March 31, 2008  8:21 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951687);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951687');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Well, sure. They paid Gary Forsee $40 million for his goodbye kiss, plus $1 million/year as long as he lives, or Sprint stays in business, whichever comes first. Keeping your ex-CEOs sleeping under layers of money costs money. BIG money.</p><p>link, <a href=\"http://www.kansascity.com/798/story/549782.html\" rel=\"nofollow\">[www.kansascity.com]</a></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951687, 'umbriago')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4951975\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=355288\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-355288-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=355288\">ViperBorg</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4951975\"><abbr class=\"published\" title=\"2008-03-31T20:30:16-05:00\">March 31, 2008  8:30 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4951975);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4951975');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c4951434\" rel=\"nofollow\">Krycek</a>: They lost my two lines, that's for sure.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4951975, 'ViperBorg')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4952025\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=171970\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-171970-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=171970\">the_wiggle</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4952025\"><abbr class=\"published\" title=\"2008-03-31T20:31:36-05:00\">March 31, 2008  8:31 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4952025);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4952025');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c4951078\" rel=\"nofollow\">officeboy</a>: nah. too much work.  they'd far rather totally p.o. &amp; completely inconvenience they're suckers - i mean customers - instead.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4952025, 'the_wiggle')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4952222\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=70930\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=70930\">larry_y</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4952222\"><abbr class=\"published\" title=\"2008-03-31T20:38:09-05:00\">March 31, 2008  8:38 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4952222);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4952222');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Sprint just recently had some security upgrades to access user accounts online.  It included selection of a PIN, a change of the login from the phone number to a user selected username, and confirmations via e-mail/text message.</p><p>Besides the less then satisfactory signal coverage, I guess I'm lucky I haven't had to deal with Sprint's customer service.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4952222, 'larry_y')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4954396\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">purplesun    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4954396\"><abbr class=\"published\" title=\"2008-03-31T22:13:22-05:00\">March 31, 2008 10:13 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4954396);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4954396');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I work for Sprint.</p><p>Part of the reason customer service may seem to suffer even more for awhile?  Those of us down in the trenches were not given our performance raises for the past year.  Not because of poor performance, no - you call into our center and you'll be in Nirvana.  We work our collective butts off for our customers. No, this was just a cost cutting measure.</p><p>Not that it stopped Gary Forsee from getting his $40 million (@<a href=\"#c4951687\" rel=\"nofollow\">umbriago</a>).  We heard about this a couple of weeks ago.</p><p>Now, if you'll excuse me, I have a few more want-ads to look through.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4954396, 'purplesun')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-4958191\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">theutopian    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4958191\"><abbr class=\"published\" title=\"2008-04-01T03:09:03-05:00\">April  1, 2008  3:09 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4958191);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4958191');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I'm amazed that people still think their loyalty matters to a corporation. Spring doesn't care whether or not you've been a customer for 12 months let alone 12 years, you're all the same. I don't pretend to be loyal to a company. I'll go where there is a better deal. There is no such thing as good customer service anymore.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4958191, 'theutopian')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment last\" id=\"comment-4994252\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=370997\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-370997-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=370997\">volenti non fit injuria</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/03/sprint-twiddles-thumbs-while-12-year-customers-get-scammed-for-2500.html#comment-4994252\"><abbr class=\"published\" title=\"2008-04-02T20:57:49-05:00\">April  2, 2008  8:57 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(4994252);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=4994252');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>Sprint def dropped the ball on this one. i'm glad i don't have any horror stories to tell...i do however have a success story. long story short: i upgraded my phone online, but it went in as a duplicate order. i called in to request credit for one of those transactions and they credited both phones and still sent me a mail-in rebate. i guess i made out nicely on someone's generosity or mistake. however you look at it..i'm happy.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(4994252, 'volenti non fit injuria')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>");