Sprint def dropped the ball on this one. i'm glad i don't have any horror stories to tell...i do however have a success story. long story short: i upgraded my phone online, but it went in as a duplicate order. i called in to request credit for one of those transactions and they credited both phones and still sent me a mail-in rebate. i guess i made out nicely on someone's generosity or mistake. however you look at it..i'm happy.

Part of the reason customer service may seem to suffer even more for awhile? Those of us down in the trenches were not given our performance raises for the past year. Not because of poor performance, no - you call into our center and you'll be in Nirvana. We work our collective butts off for our customers. No, this was just a cost cutting measure.

Not that it stopped Gary Forsee from getting his $40 million (@umbriago). We heard about this a couple of weeks ago.

Now, if you'll excuse me, I have a few more want-ads to look through.

Besides the less then satisfactory signal coverage, I guess I'm lucky I haven't had to deal with Sprint's customer service.

link, [www.kansascity.com]

Dealing with Sprint has been a nightmare of unbelievable proportions. I've had my phone hacked twice and had to call Sprint countless times to try to get the issue resolved. I was told by their customer service reps that I incurred the long distance charges, that I was liable, and that was the beginning. They put me on hold forever, switched me from one foriegn call center to another and repeatedly wasted my time. I was told the charges would be removed from my bill during this recent incident, and now it is 4 months later and the bills keep coming, the collection calls keep coming and nobody at Sprint cares. I have since switched companies after having been a loyal and on-time paying customer for six years. They also claimed to put notes in my file, only to lie about it and force me to repeat my story to endless customer service reps, who then ask if I would like to hear about special offers from Sprint!

I tell everyone I know to avoid Sprint like the plague. If there is one company that deserves to go under in a massive fireball it's them. The levels of incompetence, lousy customer service and all around lying makes me wonder how they stay in business.

To all readers, beware of the beast...SPRINT!!!

@failurate: no...that's for Coke Fraud....for Crack Fraud you need large salt crystals... :)

How does this company still have customers?

@anatak: Baking soda.

but nooooooooooooo.....