"It's the monitor!" They said, so sure of themselves.
So she sent it off to be fixed by the Best Buy elves.
"Come and get it!" They called! She was filled with delight.
She brings her monitor home, but something isn't right.
Hooray! It's fixed, albeit not right.
The monitor doesn't make it through the night.
In the midst of her problems, she begins to weep.
Her computer won't start. All it does is beep.
Back to Best Buy, for the third time.
She hands her computer to the Geek Squad slime.
"It just beeps at me." She says with a sigh.
And of course the Geek Squad doesn't know why.
Now her computer is sent off for repair,
as stuff piles up on her unused computer chair.
She waits and she waits for it to come back,
Before her chair turns into a clothes rack.
A phone call. "Hello?" It's about time they called.
Her computer was back, and so ass she hauled.
She drove mighty quickly to that Best Buy store.
She got her computer, and bust out the door.
Home again! Home again! She arrives in a hurry.
She has a strange feeling, and she starts to worry.
She hooks up the wires, and turns her computer on.
Hooray! It works! She could burst into song!
But that's not the end of this really long story.
The repair shop has the attention span of Dory.
All is well, or so it seems like it might be.
Until she tries to play her Sweeney Todd CD.
She ejects the tray, and pops her CD in.
She sits and she waits for the music to begin.
"What's this?" She feels as if she could bawl.
Her CD drive isn't showing up at all.
She sighs a deep sigh as she opens her case.
Then she groans when she sees what was left out of place.
Her blood boils as the repairman she wish she could diss.
It's something that not just anyone could miss.
A loose wire was hanging. Quite obviously too.
Even a small child would know what to do.
She fixes it and sets her computer back onto the shelf.
"Next time my computer is broken," she says, "I'll fix it MYSELF."
The lesson of the story is, in so many words.
Geek Squad is laughable. They're not real nerds.
So unless you feel like wishing you were dead...
Don't go to Geek Squad, find a REAL geek instead.
— Kristi Lynn Cobden
]]>NO ONE SHOULD USE GEEK SQUAD UNDER ANY CIRCUMSTANCES. I find their spy routine silly and would much rather get professional service. We paid good money to have someone install our computer. After the install, we did not receive an e-mail with information about our wireless hook-up that "the geek" said he'd send, our printer was inoperable within a week, and our e-mail sent 66 of the same message to recipients. Our same geek was 1 hr. 15 mins late when he came out the second time to address these issues. As a result, not all the work was completed as I had another appt to get to and was not about to leave this guy in my house. Called for another appt, was told someone would call within 24 hours (they did not). I called again, got an appt, and the guy was a no-show. The appt was cancelled without anyone informing me because we were out of the 30 day warranty. How arrogant (and very typical of Geek Squad) to not have the courtesy to call! Most of that time we were waiting for someone to come out and they failed to call when they said they would which slowed the process. I think they try to get beyond the 30 day window by taking their time to come out and lying about what they will do on their end (ie. have someone call). Right now, this is my second day waiting for our geek's boss to call. Tick, tick goes the warranty clock. No way to run a business. I think they'll go under within 5 years.
]]>A friend of mine gets her computer repair by advertising on Craigslist for people who (a) have references and know what they're talking about and (b) will do it for beer and pizza. College students line up to do this.
For major stuff, this wouldn't work, but most repairs? I'm guessing it would.
]]>Credit unions, local computer shops, local restaurants, and local outsourced call centers, FTW! Er...
]]>Funny little ditty though.
]]>now read it in a Dr. Seuss way and it sounds awesome in your head
]]>I really miss the poetry reciting joints in New Orleans now... :-(
]]>@weakdome: @doctor_cos: @HalOfBorg: The cable might have restricted the removal of the video card, so they unplugged it. Just forgot to plug it in. Either way, unacceptable, but just a possible scenario.
It was much worse back in the day of the big IDE cables. At least SATA cables are easier to route.
]]>@discounteggroll: Oh geez, don't be giving these Big box repair stores any more ideas. Pretty soon we will start seeing stories on consumerist where Geek Squad recommended that an Old man purchase the "New and improved purple SATA cable manufactured by Monster Cable with gold plated conductors to protect against viruses (because we all know that viruses hate gold)" for his P4 Windows ME box. :-)
]]>Funny poem. And yeah, Best Buy is the WORST. They are a lousey company with ZERO customer service skills. They should be avoided like the plauge.
]]>I stocked up my house with all the booze people gave me for helping them.
]]>BEST BUY SUCKETH
]]>@Jon Parker: Glad someone else said it, thanks
]]>Best Buy has always been a crock when it comes to tech support, but hell they actually stood up on their PSP when my 3 year old laptop was a lemon...about 2 months before the warranty ended. I walked out of there with a brand new Sony machine! Woo
]]>an unplugged Serial-ATA cable behind an optical drive? Which naturally you have to unplug to replace your... video card... right
]]>Mainly, that's what I do in my spare time, providing said services. My clients trust me not to screw them over as Geek Squad does.
]]>