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How many CSRs does it take to operate a calculator?
/obligatory
How many CSRs does it take to operate a calculator?
/obligatory
I'm sorry, where are we getting $35 from? If this is the $15.90 x 2 x 1.5, my head gets me closer to $48, and my calculator tells me $47.70. Is he getting the $35 number from the digital and the sports package and the HD hair-splitting?
@Framling: that's what I want to know. It sounds more like they did the math found out it was nearly $50. Asked if he had done the math, found out in the negative so they reply that his math was spot on for a refund of $35. Thus saving themselves $12.70. ta-da!
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wow, nice job talking your way into a refund! but bad on math skills:
$15.90*2*1.5 = $47.70
still, that's $35 you didn't have in your pocket before! (or $35 you have in your pocket but would have had to give to comcast......or whatever)
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But in the end you still lose because you still have COMCAST
I don't like how you used your success story to justify that people don't \"need\" to learn math beyond basic algebra. It's people like you that are contributing to the decline of this country's education system.
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Nice to know the TiVo rollout is actually happening, but let's hope it gets cleaned up before it goes out to everyone.
I've come to find that when cable boxes crash, then the service programming isn't right on the provider's end.
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Or just be like me and insist on no fees for your DVR.
As othere's have said, the math doens't seem to match up. Perhaps that's why they were asking you if you used your calculator because if you did I'm sure they'd love to have the model that calculates refunds low.
But, there is the chance I just failed to comprehend the word problem(not unlikely, my degree is in theoretical math) so it could be right.
They probably did 2 boxes for 1 month and then assumed some tax - at least I hope so. I don't know how you get $35 on a calculator without leaving off the 1.5 months multiplier.
On the other hand, nice job getting a refund of any sort from them!
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I'll join in the celebration when this guy writes back in to confirm that the $35 credit actually showed up on his next bill.
Lots of (modern) TVs can handle digital stations so I'm not sure how good of an argument that is. Having said that just ask for the retention department next time and they usually will throw a free month or 2 at you.
I remember one time I was on the phone with SBC Retention and the guy couldn't subtract $26.95 from $39.95. Its such simple math, both end in .95, so they cancel when subtracted and 39-26=13.
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not to split hairs, but that should probably be x dollars = x service based on your example of 10.5 dollars = 10.5 service.
$15.90x2x1.5=$35.00
See were your 6-7 grade math got you. Why would you even post that before double checking on a calculator.
Do us a favor and go get your GED
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Thanks for the light post... Enjoyed reading it :-)
\"Hey boss, a customer is looking for a $35.00 refund, but my calculator says we should offer him $47.70. What do I do?\"
\"What do you think you do?\"
\"Hey boss, this customer wants a $35 refund, but my calculator says I should give him $47.70. What do I do?\"
\"What do you think I'm going to say?\"
Oh well, that's what I get for thinking my post wasn't posted! I look like a tool.
Actually, you should usually pay less for the stuff you buy than what you value them at. That way you actually get a net gain out of the product. So for 10.5 service, you should pay at most (and hopefully less than) 10.5. Otherwise, you'd be just as well off not buying the service. Yay consumer surplus!
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Does not compute. I think he basically bargained for the 1.5 month discount on one box + the 12.95 credit. So, consumerist, lets not start sucking each other's lollipops just yet.
I concur, the employee calculated it out, realized the person on the phone was mathematically incompetent, gave him the line about the manager and the calculator to make the customer feel like he accomplished two things (math and a refund) when in reality if the customer just never spat out any bad math to begin with he probably would have been much farther ahead.
So yes, lets see where your 6th grade math skills got you... Well they got you less money than if you just kept your mouth shut about how much money you wanted.
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ha! i doubt very much that the rep on the phone was playing psychological games with him just to save comcast $12. who cares anyway - he got what he asked for... happy ending, hooray! can we all agree there?
If only Verizon would hire CSRs who could do elementary school math (recalling the story about 2 cents vs .02 cents)
In what simply must be unprecedented...
Verizon Fios introduced cable into my neighborhood. One call to Comcast customer service, asking what they could offer to keep my business, resulted in $25 discount per month for the next 12 months.
Took all of 5 minutes, and it actually showed up on the next bill.
I'm just as amazed as everyone else.
hahaha...oof some cruel ones!
i said $35 was fair...didn't say it was the answer to the equation. figured ah, the other box is working \"most of the time\", but i still want some credit for it.
$35 = the one box for a month, as well as the channels above 96...
oh and for \"smythe\" who posted: \"Why would you even post that before double checking on a calculator. Do us a favor and go get your GED\"
Cute, Smythe. Very cute. However the college degree (that I'm still paying for) and the 2-page resume would like to kindly ask you to jump off a cliff. ;)
\"If you're getting 10.5 Y, then you should only pay 10.5 X. You're just balancing the equation.\"
Reminds me of some cutting edge print advertising in New Zealand for (I think) building products.
Picture of a woman, arms folded, giving the camera the evil eye and saying
\"Of COURSE I expect it to be perfect - I'm paying perfectly good money for it\"
Wait, he can still plug his Comcast cable directly into his TV and get all his channels?
In january, Comcast scrambled up most of our channels so they can't be used without using the cable box. According to the 2nd tech that came by last night (we knew what Comcast was doing, but they insisted on sending a tech out... twice, Comcast in our area plans on scrambling three channels every couple months until all the channels are scrambled and you have to use the box to get any channel.
We're really pissed off about that. We were content with the way it was working, we got all but one or two channels that we liked to watch plus the local network TV stations in HD by just plugging the cable into the TV. Now we have to use box, which doesn't have HD capability. In order to watch the HD channels, we have to unplug the cable box and plug the cable into the TV.
We'd go with satellite, but we need broadband internet and there's not DSL available here for some stupid reason. So cable internet is our only option for high speed, and to get the internet without TV service is really expensive. So we're stuck with Comcast. They know it and they're screwing over my neighborhood.
Sucker. He was entitled to more money and Comcast knew it. They felt him out to see how much they could low ball him for.
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And WHY is this newsworthy...?
Ya I'm going to have to go with the crowd here. You could have gotten more than $35 for sure, but they obviously aren't going to give you more than they have to. So your math skills pretty much screwed you over on that one. But at least you got something, even if he probably fell out of his chair laughing after you hung up the phone.
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Math, is there any problem it can't fix?