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Make a change to your account and get charged? That's like the same thing is would you like to add or remove service. $2.
You are pretyt much charging each time a customer calls for something.. WHAT A RIP OFFF..
Make a change to your account and get charged? That's like the same thing is would you like to add or remove service. $2.
You are pretyt much charging each time a customer calls for something.. WHAT A RIP OFFF..
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Tools. Anything to make a buck.
Did he actually use the word \"laced\"?
laced credit? oh no!
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C'mon Consumerist. This article is missing the attribution for the photo even though the parent article had it.
fwiw, wells fargo charges $2 for the 'privilege' of calling someone on the phone
So what else do they do that they are just waiting for someone to point out so they can then change?
/is happy Dish will be here on Monday!!
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Comcast really does pay somebody to read consumerist, don't they?
Thank you for the attribution, Consumerist!
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Nice to see Comcast taking extreme measures here to make sure that people don't get charged $2. Trying to game the \"Worst Company in America\" poll?
I hope the CSR that did it actually does just get retrained rather than canned, because that would make me feel very sad.
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Sprint is similar because every time I do somthing that changes my account, the CSR enters an incorrect code or charges me for the incorrect item/service and it takes several billing cycles for them to fix the mess they made. Every single time!
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I knew that name Frank Eliason sounded familiar! A friend of mine on Livejournal recently complained about Comcast in her journal, and got a comment from an LJ username of \"comcastcares\" -- signed \"Frank Eliason.\" He apparently offered her a $17.40 credit for the cell phone minutes she had to use while her digital phone was down.
Mr. Eliason must be the internet representative -- or e-liason. I wonder if that's a real name? If it is, that's crazy coincidental.
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@snowmentality: He's the guy who has been solving a lot of the Comcast problems reported on comcastmustdie.com. He's an executive customer service rep in their Philly office, and he fixed my Comcast problem after I posted to comcastmustdie.
His direct number is/was 215-286-7480, FWIW.
From Wikipedia
Hanlon's razor is an adage which reads:
\" Never attribute to malice that which can be adequately explained by stupidity. \"
Also worded as:
\" Never assume malice when stupidity will suffice. \"
Seems to be a lot of both going around.
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This should not have happened, and we've reviewed your account to verify that the marketing profile has been updated properly and the credit has been applied to your account.
What about the other people whose accounts were stuck with the fee? Will they get it refunded, too? Everything in the email was specific to Ian's account.
Don't all the other customers deserve the fair treatment, or is Comcast okay with keeping their money even though they shouldn't by their own admission?
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BFD. why the hell is Comcast charging ANYTHING if I make changes like adding/modifying service?
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@geeniusatwrok: That's how those bastards make money.
Money grubbing sons of bitches! I hate comcast!
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I hate Comcast more every day. This goes nowhere to change my mind. Closing the barn doors after the horses have run free isn't a fix. Comcast would have kept charging this until they got called, and gleefully racked it into their profit line.
Screw them, I've got cable competition in my area, I'm switching to RCN.
Why should it cost ANYTHING to upgrade service? That's totally asinine there.
Comcast is to good reliable honest service what Charles Manson is to a good house sitter for the kids. The only difference is that with Manson you know what you are getting. THIS IS EASILY THE MOST DECEPTIVE AND DISHONEST SCAM IN AMERICA!!!
When I canceled there (lack of) service, they insisted I couldn't without numerous time consuming transfers after which they informed me that if I did I would owe for a cable box and remote that I have never actually had or needed. Today I received a bill for over $340.00 for this fictitious equipment as punishment for canceling them after 16 years of never missing a payment.
They were also kind enough to threaten on the bill that they be paid in full within 7 days or my account would be sent to a collection agency. Good luck with that comcast. You won't see a penny! May you all rot in hell.
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A customer has to \"request\" no junk mail? WTF?
A company needs my permission before they can send anything unsolicited. If they violate that rule, they'll be getting an earful from me.
Dish Network does something simliar to this. They charge a $5 \"Downgrade\" and \"Side-grade\" fee.
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I would rather companies charge a small fee for me to make account changes that require \"people contact\", because they have overhead that has to be paid for. If they did not charge a fee, they would have to cover that overhead by spreading the cost to everyone.
I used to be in the habit of just calling in to pay my bill rather than mailing in a check. They started charging a small fee to do so, so now I pay online instead.
I'd be interested to know if they charge for making service changes online or if it's just if you call and talk to a rep to do so.
EasyEinstein First, I would drive to the district office myself an discuss this matter nicely if nothing happen then I would send Comcast a dispute letter, to the district headquarters and if you get something from a collection agent. Dispute that as well. They can not come after you for something you never had. I am not a lawyer.
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So what'll the charge be re-named?