Comments for Case Closed: HSBC Won't Tell You Someone In Bulgaria Is Stealing $2,000 From You

Case Closed: HSBC Won't Tell You Someone In Bulgaria Is Stealing $2,000 From You

2008-03-01T01:44:54Z

Last week reader Keith told us how scammers in Bulgaria siphoned $2,000 from his account, and his story snowballed into an entire HSBC class breach. Now Keith tells us that he has all the money back. He writes:

Once I was able to get in touch with Robert Olejniczak of corporate security he was extremely helpful, concerned and empathetic. The missing money was credited back to my account on 2/25, 6 business days after it went missing. I just received a letter in the mail stating that the "investigation is complete." I guess they figured they didn't need to do much investigating to determine that I couldn't be swiping my card at a diner in Manhattan and in Bulgaria withdrawing large sums from an ATM at the same time.

They even gave him $.02 in interest, how nice.

Comment from freedom69 on 2008-03-07

2008-03-07T05:46:05Z

@emilyf: Branches cant change pins they will just make you call the number on the back of your card

Comment from freedom69 on 2008-03-07

2008-03-07T05:45:17Z

@Bozman8Bozman8: your supposed to change it once you get the new card but it does not make a real diffrencesince it is a new number

Comment from emilyf on 2008-03-03

2008-03-04T02:00:29Z

Bozman, go to a local branch to change your pin..

Comment from Bozman8 on 2008-03-03

2008-03-03T20:30:26Z

I'm at ten business days today....but no money returned. And, to top it off, HSBC re-issued me a new card but never changed my pin number to the new number we agreed on over the phone.

Comment from freedom69 on 2008-03-03

2008-03-03T06:32:23Z

@cmdr.sass: Perhaps the person to blame is is the reflection in the mirror. You want other people to keep your money safe. Thats sooo sad Buddy. What next police should prevent crime before it happens. Doctors should bring people back from the dead. Your very optimistic if you this that any of that will happen. Save yourself and your own damn money

Comment from paperson on 2008-03-01

2008-03-01T08:55:01Z

Congrats, Keith!!!

Can you help the rest of us out and give us any phone numbers, emails, to the kind soul that was able to help you out. Not that we should all bombard him with all of our HSBC problems, but if we ask nicely, maybe he can help us out of all our quagmires too.

Comment from theblackdog on 2008-02-29

2008-03-01T03:07:38Z

But are they taking it seriously?

Comment from Xkeeper on 2008-02-29

2008-03-01T02:30:39Z

Since everybody loves fads, did he get 0.02 dollars, or 0.02 cents?

Yeah I'm behind on the Consumerist Fad Bus.

...

Good to know he got his money back, at least. Now hopefully it's another bank, too.

Comment from cmdr.sass on 2008-02-29

2008-03-01T02:30:14Z

That's very nice, but it's now time to close the account and move it to a bank with better fraud detection. You want your bank to be proactive about this sort of thing, not lazily reactive as HSBC has been.

Comment from I-Like-Cheese on 2008-02-29

2008-03-01T02:29:18Z

Now if they could just get their credit card website working again, I need to pay my bill!

Comment from emilyf on 2008-02-29

2008-03-01T02:08:24Z

Congrats Keith! Hope you switched banks, or at least accounts.