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where are the posts todays guys and girls??
where are the posts todays guys and girls??
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Wow. This is why my previous call center didn't give agents direct numbers to anything. :)
Granted, Comcast deserves it for their pitiful service, but that's gotta be a mess for them to clean up (change all the numbers, natch).
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@Coder4Life: There's not much to say about this.
Hope these numbers accomplish something but more likely than not you'll either get a full voicemail box (and if you can leave a message, it'll just get deleted) or you'll get transferred back to regular customer service.
Hmm... I've never had any major problems with Comcast from a consumer standpoint. Unless Comcast is unlike most other companies however, those telephone numbers are not 'classified' so much as they are simply obscure.
Most people's greatest comcast problems are related to poor connections or something coming unplugged; I don't necessarily pride their customer service for anything over the top, but I really can't imagine what kind of problems would prompt someone to want to phone up headquarters.
you know, I guess I got lucky. I moved from pacbell/SBC to Comcast and had no trouble getting the install, and only a little trouble when the internet connection was flakey. The installer did a fantastic job routing cables (had to run a new connection from the telphone pole) and doing the install in general (like taking his boots off outside on the porch every time when he came inside)
Poor guy was working in a rainstorm and a little water got in a splitter. Caused the network connection to flake every 20 to 30 minutes. Another tech came out in better weather and replaced it, works fine since.
I hope it is representative of further service and I wont need those numbers, but we will see.
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I called Brandon Mitchell and he seemed pretty shocked a customer was able to reach him. Lots of \"who gave you this number?\"
Closed my account with them in January and am still being billed for it. Was able to get a substantial amount removed from the bill by calling him and found out it was never officially closed even though I went in person and returned the equipment. Service reps at the 1-800 number kept telling me otherwise.
Are the FCC public comments still open?
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They're not exactly secret if they are on here! :p
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I don't forsee these numbers being used wrong in any way, shape, or form.
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Comcast is another name for Fraud/Scam. Go to their website, type in \"99801\" for the area code to see if you get service. The site claim that they provide service to that area code (Alaska).
Gave them a call, they say their website will provide service to every area code, but in reality they do not ... scammers ...
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My old call center kept a list for the front desk person that contained all our contact info...it was once accidentally included in an email, and although no one called me on my cell, I would've been quite annoyed if someone called me for something work related on my personal cell.
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These numbers are limited to Central PA, it seems. I guess all those Lancaster/Harrisburg people will benefit. The rest of us...
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I need some Top Secret #'s for Xbox Live Support!
I wonder what the typical time frame is for them to change the numbers once they're posted on here? Oh well, I hope this at least serves as some sort of lesson to Comcast and makes them clean up their act. Well, probably not. The powers that run that joke of a company can't see the forest for the trees.
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It's COMCASTIC!! (sorry I had to)
I hope i'm not the only one who finds it hilarious that someone went through this trouble for CABLE! haha Just keep paying the bill and shut up.
I just wanted ot say thanks for posting these numbers. The comcast salesman mislead me into thinking that the $30 installation fee I paid, was my deposit. I asked in plain english if this was the deposit, or were there other fees.
I spent a week on the phone, and finally talked to a customer service rep \"Darius\". I told him the same story, and he said,\" Yeah. I know how the sales guys do.\" He said he'd take the deposit off.
Whaddya know! Two days later- everything's suspended.
It was July 4, 2008. The Brits could've taken this country back and I wouldn't have known.
I use my friend's cell phone and play their little game of what I like to call, pass and wait, hold and pass....
I get a \"floor leader\" on the phone. YOU KNOW, the one that had to be briefed on my account so badly, but I still tell th ewhole story everytime. Yeah, well we get into a shouting match- all I want is the number to a higher up, a district manager, regional manager, hell I'd have taken an assistant manager-
She pretty much admits she can't do anything, while admitting she's not givin up the digits.
I found this article yesterday. Called up to the CEO's office. I was super cool. It's like, they respect that you found the number to their threshhold.
\" Can you transfer me ot the CEO's office?\"
\" Yessir, hold please.\"
You mean I don't have to be interrogated as to why I want to speak to authority, what an idea.
I get transferred to a CEO Assistant, fill her in on the blanks in a very cool, calm matter.
( I said that I was an iraq vet and hadn't been home long...that'll get you some pull.)
She basically told me she would contact my local comcast, but NOT the call center. No more than 45 minutes later, I had the local exec on the phone.
She refunded the deposit, had all my services reactivated, and gave me her personal number to call should anything arise...
Thank you, dudes at Consumerist.
http://www.youtube.com/watch?v=HRBVBVTCtAk
I receive a mailed bill every month. Every month I pay it by the due date. Lately I have been getting phone calls from Comcast phone reps saying my account is months behind. I explain I have mailed statements that prove otherwise. Twice I took in my record of bills and proved my record.
Following the last merry-go-round when I was treated like I was stupid, I made a commercial on You Tube, and it had so many hits so fast, a Comcast manager contacted me about it. We resolved the matter and he apologised for the inconvenience.
Today (post date of the new commercial), the phone calls began again, and a Hun named Monique proved that she could not read, could not be reasoned with, proved herself rude and belligerent, and she refused to give any contact information or allow me to speak with her supervisor. So here we go again. Just like before.
Comcast wants me to AGAIN bring in their own mailed bills and my bank record to verify I paid, for a third time. In fact I have a new bill since then... but Comcast phone reps say I owe hundreds according to their records.
When a company cannot verify its own mailed billing statement, something is grossly wrong with the company.
Can Comcast find their own ass if they refer to Gray's Anatomy for help?
So the ad went back up, and it is up to stay. I do professional commercial music, and butchered the Comcast theme to reflect a pathetic comique.
I am astonished by the number of people online who have similar and even worse experiences with them. I found no shortage of material to feature.
Monique, Comcast managers who hire \"Moniques:\"
This is for you.
Comcast; It's Not for Anyone!
I switched to FIOS but keep getting ads in the mail from Comcast. I called today to be taken off the mailing list. \"Ariel\" harasses me about how much money I could save if I switched to comcast and refuses to transfer me to mailing or a supervisor.
I explain to her that its not a question of price, it's a question of quality. I'm not going to pay for something that doesn't work regardless of how cheap it is.
She hangs up on me.
How on earth was that going to convince me to come back to them?
Thank you very much for posting the above numbers. I think I'll be using them.
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I hope nobody uses these numbers to prank the holy hell out of Comcast or anything like that.