I just wanted ot say thanks for posting these numbers. The comcast salesman mislead me into thinking that the $30 installation fee I paid, was my deposit. I asked in plain english if this was the deposit, or were there other fees.

I spent a week on the phone, and finally talked to a customer service rep "Darius". I told him the same story, and he said," Yeah. I know how the sales guys do." He said he'd take the deposit off.
Whaddya know! Two days later- everything's suspended.
It was July 4, 2008. The Brits could've taken this country back and I wouldn't have known.
I use my friend's cell phone and play their little game of what I like to call, pass and wait, hold and pass....
I get a "floor leader" on the phone. YOU KNOW, the one that had to be briefed on my account so badly, but I still tell th ewhole story everytime. Yeah, well we get into a shouting match- all I want is the number to a higher up, a district manager, regional manager, hell I'd have taken an assistant manager-
She pretty much admits she can't do anything, while admitting she's not givin up the digits.
I found this article yesterday. Called up to the CEO's office. I was super cool. It's like, they respect that you found the number to their threshhold.
" Can you transfer me ot the CEO's office?"
" Yessir, hold please."
You mean I don't have to be interrogated as to why I want to speak to authority, what an idea.
I get transferred to a CEO Assistant, fill her in on the blanks in a very cool, calm matter.
( I said that I was an iraq vet and hadn't been home long...that'll get you some pull.)
She basically told me she would contact my local comcast, but NOT the call center. No more than 45 minutes later, I had the local exec on the phone.

She refunded the deposit, had all my services reactivated, and gave me her personal number to call should anything arise...

Thank you, dudes at Consumerist.

I hope i'm not the only one who finds it hilarious that someone went through this trouble for CABLE! haha Just keep paying the bill and shut up.

I wonder what the typical time frame is for them to change the numbers once they're posted on here? Oh well, I hope this at least serves as some sort of lesson to Comcast and makes them clean up their act. Well, probably not. The powers that run that joke of a company can't see the forest for the trees.

These numbers are limited to Central PA, it seems. I guess all those Lancaster/Harrisburg people will benefit. The rest of us...

My old call center kept a list for the front desk person that contained all our contact info...it was once accidentally included in an email, and although no one called me on my cell, I would've been quite annoyed if someone called me for something work related on my personal cell.

Gave them a call, they say their website will provide service to every area code, but in reality they do not ... scammers ...

They're not exactly secret if they are on here! :p

Closed my account with them in January and am still being billed for it. Was able to get a substantial amount removed from the bill by calling him and found out it was never officially closed even though I went in person and returned the equipment. Service reps at the 1-800 number kept telling me otherwise.

Are the FCC public comments still open?

Poor guy was working in a rainstorm and a little water got in a splitter. Caused the network connection to flake every 20 to 30 minutes. Another tech came out in better weather and replaced it, works fine since.

I hope it is representative of further service and I wont need those numbers, but we will see.

Hmm... I've never had any major problems with Comcast from a consumer standpoint. Unless Comcast is unlike most other companies however, those telephone numbers are not 'classified' so much as they are simply obscure.

Most people's greatest comcast problems are related to poor connections or something coming unplugged; I don't necessarily pride their customer service for anything over the top, but I really can't imagine what kind of problems would prompt someone to want to phone up headquarters.

Hope these numbers accomplish something but more likely than not you'll either get a full voicemail box (and if you can leave a message, it'll just get deleted) or you'll get transferred back to regular customer service.

Granted, Comcast deserves it for their pitiful service, but that's gotta be a mess for them to clean up (change all the numbers, natch).

where are the posts todays guys and girls??