var json_comments = new Array("<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3534250\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=246276\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-246276-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=246276\">r4__</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3534250\"><abbr class=\"published\" title=\"2008-01-03T19:44:57-05:00\">January  3, 2008  7:44 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3534250);\">Moderate</a> |</span>	<script type=\"text/javascript\" src=\"http://consumerist.com/mt-static/plugins/Moderate/moderate.js\"></script>	<script type=\"text/javascript\">		successMsg = \"\";	</script><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3534250');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>I'd say it's distressing but amusing, but that's because I have T-Mobile.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3534250, 'r4__')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3534370\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=204242\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=204242\">DallasDMD</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3534370\"><abbr class=\"published\" title=\"2008-01-03T19:50:05-05:00\">January  3, 2008  7:50 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3534370);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3534370');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Well, I think it would be in everyone's interests that you exhaust your patience with the regular CSRs first before going to the executive hotline.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3534370, 'DallasDMD')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3534614\">    <div class=\"inner\">	 <div class=\"user-pic\">                <a href=\"\"><img src=\"/css/images/default.gif\"         width=\"60\" height=\"60\" alt=\"user-pic\" /></a>            </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\">skadoo323    </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3534614\"><abbr class=\"published\" title=\"2008-01-03T19:59:23-05:00\">January  3, 2008  7:59 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3534614);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3534614');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>No wonder it took me an hour and a half on the phone in order to get several of my lines disconnected w/o any ETF due to their new fee changes.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3534614, 'skadoo323')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3535213\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=1177\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-1177-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=1177\">DeeJayQueue</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3535213\"><abbr class=\"published\" title=\"2008-01-03T20:21:11-05:00\">January  3, 2008  8:21 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3535213);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3535213');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>A friend of mine used to work for Sprint, he could tell you the exact same thing re: the people on the other end of the phone.  They don't care if you're an employee or a customer or the CEO.  They only care that you're interrupting their game of solitaire and want no part in helping you get what you called for.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3535213, 'DeeJayQueue')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3535687\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=135162\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-135162-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=135162\">fluiddruid</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3535687\"><abbr class=\"published\" title=\"2008-01-03T20:39:31-05:00\">January  3, 2008  8:39 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3535687);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3535687');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>It doesn't surprise me.  I was a manager in a Sprint/Nextel call center, and if we had an issue that had to go to a different department, it was just as frustrating - we were in the same queues, with the same holds, reaching the same agents, as any customer.  It was maddening, plus, those agents wouldn't be afraid to hang up on another employee the way they would with a customer.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3535687, 'fluiddruid')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3536754\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=149492\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=149492\">bufftbone</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3536754\"><abbr class=\"published\" title=\"2008-01-03T21:21:56-05:00\">January  3, 2008  9:21 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3536754);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3536754');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>My brother has been having problems. They deleted his pictures he has posted through Sprints picture site. Neither the normal csr lines or the consumerist hotline have been able to help him</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3536754, 'bufftbone')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3536840\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=247671\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-247671-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=247671\">LoLoAGoGo</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3536840\"><abbr class=\"published\" title=\"2008-01-03T21:25:15-05:00\">January  3, 2008  9:25 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3536840);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3536840');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p><p>The hotline is AMAZING! Got me out of my ETF and ensured I could transfer my number to a new carrier before the end of my contract. When I told them about my service experince with both their Insurance people and their store they offered to get me a brand new phone if I stayed as well.</p></p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3536840, 'LoLoAGoGo')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3537181\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=113917\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-113917-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=113917\">chili_dog</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3537181\"><abbr class=\"published\" title=\"2008-01-03T21:39:44-05:00\">January  3, 2008  9:39 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3537181);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3537181');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>It's absolutely true. I am a dealer and even when I call the dealer support line (You know the help desk for SALES) even I get surly reps, wrong answers and even hung-up on.</p><p>I'd rather sell T-mobile, but unfortunately Sprint works better for my business model.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3537181, 'chili_dog')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3537689\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=160786\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-160786-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=160786\">Cyfun</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3537689\"><abbr class=\"published\" title=\"2008-01-03T21:59:00-05:00\">January  3, 2008  9:59 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3537689);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3537689');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>Props to Shondra for seeing it through.  CSRs who are willing to do that are modern-day saints.  It sure would be cool if someone could send her a link to this page.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3537689, 'Cyfun')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3538544\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=74749\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-74749-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=74749\">Parting</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3538544\"><abbr class=\"published\" title=\"2008-01-03T22:38:47-05:00\">January  3, 2008 10:38 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3538544);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3538544');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>You should write to Sprint about the great job she did for you.</p><p>CSRrs often get complaints, so your praise will be very appreciated.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3538544, 'Parting')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3538832\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=280102\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=280102\">maxreactor</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3538832\"><abbr class=\"published\" title=\"2008-01-03T22:53:21-05:00\">January  3, 2008 10:53 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3538832);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3538832');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c3538544\" rel=\"nofollow\">chouchou</a>: I submitted this article and I did send an email to Shondra thanking her and included a link to this page.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3538832, 'maxreactor')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-3544032\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=280445\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-280445-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=280445\">loka1975</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3544032\"><abbr class=\"published\" title=\"2008-01-04T04:39:42-05:00\">January  4, 2008  4:39 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3544032);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3544032');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>OMG! I also spoke to Shondra! It was on 12/19 and I was cancelling my service with no ETF.  She was awesome! She had to call over to the regular CSRs to do so and they insisted to her that they couldn't cancel without an ETF.  She said, \"Did you hear what department I'm calling from?\" and the rep said, \"Yes, and I can't cancel without an ETF until after January 1st.\" Shondra then asked for her supervisor and we got transferred to a voicemail.  She was livid! I am a teacher and class was about to start, so she said I could hang up and then called a CSR back.  Within 10 minutes I had a call back from Shondra saying that everything was taken care of.</p><p>Sprint needs all of their CSRs to treat their customers like Shondra... I was impressed!</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3544032, 'loka1975')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment last\" id=\"comment-3546055\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=228782\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-228782-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=228782\">algormortis</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2008/01/sprint-gives-itself-the-runaround.html#comment-3546055\"><abbr class=\"published\" title=\"2008-01-04T11:33:03-05:00\">January  4, 2008 11:33 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(3546055);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=3546055');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>One of my friends got Shondra the other day in dealing with a problem with Sprint. I'd pointed her to the Consumerist for the number and info.</p><p>She performed wonderfully, clearing up a billing issue (being charged for the wrong plan...) that had been nagging my friend's account for months.</p><p>(See, I don't tell all my friends they want T-Mo because I work for them!  Plus she needs analog backup, so Sprint it is. I think Sprint's call quality is pretty good and I certainly think a CDMA  HTC Touch is kind of awesome.)</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(3546055, 'algormortis')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>");