I was certain that common sense and good customer service would prevail once I spoke with the store manager, after all this item was obviously not going to be restocked and the case was clearly defective.

Sadly that is not what happened; As I worked my way up the chain of command from the cashier to the assistant manager and then finally the store manager each parroted the same reply; "that is company policy and there is nothing I can do about it".

It seemed more likely that there was nothing they chose to do about it. Even photographing the defective leather case and stating that I was going to write to Consumerist.com about this injustice did nothing to sway them. The manager seemed to find that statement very amusing.

As my feeling of frustration increased, so did the size of the smirk on the manager's face. He actually seemed to enjoy antagonizing his customers. Our conversation concluded with him telling me that if I didn't like it I could call their 800 number to complain as he turned and walked away. I've already wasted enough time on the matter of principle alone here. The actual dollar amount was only a little over one. One-dollar and six-cents to be exact.

As shown on the attached receipt photo, Office Depot charged me $15.89 including sales tax and would only agree to refund me $14.83.

So, Office Depot cheated me out of $1.06. They would have certainly made much more than that from future purchases had they not treated me so poorly. I certainly won't be shopping there again!

I am kicking myself for not turning around and walking back out of an Office Depot in Los Angeles. There was an elderly gentleman who was screaming at the employees; because, he was pissed off about NOT being allowed to return some merchandise.

I purchased several products for my home business and needed to return a few unopened products 2 days later. The store manager seemed to come up with a reason that I couldn't return anything I had just bought from these crooks. I wasted a lot of time talking to several managers, only to be told that the products I had just purchased and did not open - couldn't be returned.

Horrible customer service, I will NEVER return!

DBN

"I called the store, tech depot and the 800-go-depot folks and they all said to call someone else. Finally I called Office Depot's corporate office at 561-438-4800. You have to hit "0" to get to an operator. Ask for "Executive Customer Service.""

Yeah, I work for office depot part time and I must say that they do really cave in easily. Usually if the manager on duty can not satisfy a customer, we usually give the number for corporate out to customers who, quite frankly, just wont take no for an answer. Once the customer calls and hears out their situation, the District Manager gets note of this and shoots an email to the store manager and tells them to basically cave in and give the customer what they want.

The DM, at least for our district, really believes in the "customer is always right" frame of mind.

site:consumerist.com companyName executive customer service

@tange1: Here is the format:
consumerist.com/tag/companyname/executive-customer-service

I believe consumerist is keeping all this info in a searchable form correct? Where can we find this?