I have been very happy with Cox. I know people who have Comcast, it.

@LastVigilante:

WOW (formerly known as Wide Open West) is great. I use them for internet and cable. I like their DVR a lot (although to be honest I've never used anyone else's to compare). Very few outages over the years, and customer service is pretty quick to answer the phone. I would definately recommend them.

Does anybody have the link to this (if the full story is available)? I'm curious to see how Insight did. I've had them for years and have never had a serious problem with their cable or internet...

These systems were all owned by the Time Warner Entertainment - Advance/Newhouse Partnership but, under a deal struck in 2003, Advance/Newhouse took direct management and operational responsibility for portion of the partnership cable systems roughly equal to their equity. Time Warner still owns a stake in Bright House Networks even though Advance/Newhouse runs the day to day operation of the company. [via [en.wikipedia.org] ]

we have verizoln dsl and so far it's been great...the csr in india seem to know their stuff and got us up and running ok.....

I don't hate any company as much as I hate Comcast. They have such little belief in their own company that their latest ad campaign is a bunch of attack ads against their competitors. Strikes me as odd in any biz other than politics.

I'm with ya VEEKACHU -- it would be nice to at least have the choice to pick a company OTHER THAN Comcast. In fact, if there was another company in my area offering somewhat comparable service, I'd switch out of pure principle... even if the new service was lousy.

Unfortunately, I moved to the boonies and am now stuck with crappy AT&T DSL.

As a veteran of bad tech/customer service from these companies (don't get me started on Verizon's DSL tech support), their FIOS tech support has been great. They're always nice and have answers (go figure!). If my mother-in-law can call them and actually get the help she needs to solve her problem, that's saying something.

Of course, one of the nice things about FIOS is that their phone, net, and TV sections are all in the same division. So, if need be, they will actually get all of them on the line together to solve your problem. That could not possibly happen if you have Verizon DSL. Their DSL and phone divisions are not even in the same company (by their definition, not mine).

Wow! My cable provider, Mediacom, didn't even make the list. That doesn't bode well, does it? (Cue evil laughter)

Is U-Verse too new to be on the list, or is it rolled into the ATT/Dish category? The fiber vans are advancing on my neighborhood, and I'm getting all hot and bothered.

I have the ATT/Dish Network combo and I have to say, I like them. Besides the first installation from Dish (nightmare) their customer service has been excellent. I upgraded to HD last week and their technician went above and beyond, even coming back later in the afternoon when I had a question. The ATT internet works great, no issues. My only beef is yesterday I got an envelope from ATT with "Change is Good!" on the outside...and a notice inside telling me the basic phone package I have is going up in price, so I should just upgrade.

Bright House came in 2nd?!?!

They have good customer serivce, but they only have have 21 HD channels. And I have to pay $75/mo to get them!

I cannot wait for UVerse to get into my neighborhood so I can drop their crap!

Not that their any good, there just not quite as bad as the others.

Aanyone have any info about this naked dsl stuff? I cant find the post about the att naked. Thanks.

Hmmm... that list would seem to imply that there are broadband and cable TV providers in the world that are not called "Comcast". Is that possible? Could there someday be a world where a consumer has a CHOICE between competing companies?

Apparantly the only company I can get in my area is Charter. All of my friends began giving me sob stories about how crap they were with outages and all. Aside from a minor communication mix-up getting everything hooked up (which I blame on my wife, BTW) everything has been cool. When there have been some outages due to maintenance, internet or otherwise, we usually got an automated call to warn us.

Of course, I'm on the very bottom tier of possible combo packages (I think I get maybe 20 channels) so when I'm looking to upgrade come the summer, maybe things will change.

Sorry, I would put Cox at the top of the list. Verizon FIOS can take a hike.

Wow - I had forgotten all about how terrible Charter was during my time living in MI.

As a whole, Comcast has been pretty good to me (I was lucky enough to live in the area that was first to receive broadband back in 1996). The only time comcast really sucked was about 6 or 7 years ago when they bought adelphia and the connection problems were HORRENDOUS.

Since then, several residences later, Comcast comes in fast and clear. While there are always the service issues where you have to stay on top of the installation technician to do what you want, it's ok.

Another great thing about my Comcast is Fios. I can threaten to leave for Verizon whenever I want my rates to decrease.

I just switched from Comcast to Bright House - the difference was amazing. It really is the little differences (willing to come out on Saturday to fix an issue, working through issues over the phone, not losing my promotional rate) that make working with them sunshine and lollipops in comparison.

I think the reason all of these companies were rated so highly is not because they're good, just the opposite -- they all suck that bad that any little difference appears good.

I think satisfaction with Comcast (and probably some of the others, too) varies regionally. I've had Comcast with cable, phone, and internet for about 2 years now in the northeast, and service has been excellent. Outages and problems are rare, and when something does happen I find their response to be quick and easy. Their package pricing (even past the initial first year of service) is also quite good.