CompUSA's Technology Assurance Plan (TAP), the extended warranty service purchased by customers for their personal computers will be fully honored by special arrangement with Assurant Solutions, which has been a service partner of CompUSA for several years. If customers under this plan do not have repair issues, no action is required on their part. Customers with repair issues should call a special toll-free line at 1-877-520-8324, or visit Assurant's website at [www.assurantsolutions.com]

I too purchased a Toshiba laptop with an extended 3 year warranty from CompUSA. I am now having problems with my laptop and the CompUSA store in Torrance, CA closed last year. I tried to get some help through the corporate office, however, that was a waste of time. I have now filed a complaint with consumer affairs about my worthless warranty. I hope there is a class action lawsuit soon. I want my warranty money refunded and the cost of repairing my laptop by someone else.

I am Livid with Comp USA! Two new HP notebook computers with the exorbitantly priced extended warranty that they shove down one's throat and now they have closed both stores in Austin Tx.

Sold one of the junky things on Craigslist just to get rid of it before I had to deal with any of this. Now the other one needs restore cd's which do not come with the machines and to top that all off, they had the nerve to try and sell me restore cd's that they would make in the store! When you can make them yourself! I have gone to www.consumeraffairs.com and have made a complaint. If the complaint is valid or if there are many, an attorney may contact you for a class action lawsuit.

I think all of us should get everyone we know to complain.

My laptop is only a few months old. I had a screen replacement only a week before they announce the closing. My laptop came back with no sound. Even though there were signs saying they would not be doing anymore repairs, the store sent my computer back out to be repaired. The computer came back fixed, but the sound went off a week later. Comp USA will not ship the laptop back out. I have tried reaching the service center posted above. I reached them after multiple tries. The wait was very long. I had to call late at night almost midnight on a Friday. The woman I spoke to was nice, but it sounded like I was talking to someone working out of their home office. CompUSA has to up hold their warrantees via the Magnuson-Moss Warranty Act
US Code - Title 15, Chapter 50, Sections 2301-2312
The woman said they would send a box out for pick up after a review of my 'claim'. The review takes about 10 days. After approval Comp USA should send out a box. The phone call with her had extended periods of silence and took about 20 minutes. I was given a claim number. We will see if they send a box. So far, it seems like this warrantee company of COMP USA is not prepared to handle the customer service end that the employees provided inside the stores. I think that we will be seeing a lot of complaint posts from this point forward.

I notice that no one complains about the stupid names for these plans. 'Technology Assurance Plan,' 'Performance Service Plan.'

I'm glad I work at a retailer that offers protection plans and service plans without the marketing names.

This is probably better for all since you skip the part of dealing with a service writer in person trying to deny your claim or up sell you on more services.

Here you just play dumb on the phone and they send a tech out.

compusa FTL!

They didn't even call their peons valued

Internet access is available at every library in the country most days of the week.

If you email is down, send email to the network administrator to inform him of the outage!

Hey, My laptop needs a new battery... Thanks for posting this up as it will not get mailed to all their customers.