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Less than 30 seconds with google using \"vonage\" and \"asterix\" turns up this link outliing how to get vonage to work with asterix [www.voip-info.org]
I'm glad Keith got his money back, but, he really should have done his homework before getting a vonage account...
Oh, and I know that the link I posted was from after Keith signed up, but, I'm pretty one or two of the 29,300 hits would have turned up the same information...
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Service providers purposely give their customers the runaround because most will give up, making the company a winner. It's the cases like Keith's that will almost always win if handled correctly.
Businesses know that the vast majority of consumers will not fight for fairness. Most consumers will forget about it because it is too hard and too much trouble to fight a \"big business\".
This is exactly why most companies don't worry about giving a \"money back guarantee\" when the product has to be shipped to a customer. They already know what percentage of consumers will actually return something, and it's low, even if the customer doesn't like it.
Who wants to package back up and ship something back to the company when you will be paying the shipping charge?
Of course the amount paid for the product determines the numbers, but if it's below a certain amount, consumers just won't bother.
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I have a few fine words for the folks at Vonage regarding a rebate, their lies and the router of mine that they have since kept along with my money. I've been looking for the elusive email to initiate an executive email carpet bomb. Can we share it here and add it to the master list you posted a few days previous?
Vonage charged a $39.95 cancellation fee to my credit card. I immediately contacted my credit card company and disputed the charge.
Just go with Lingo and be done with it anyway. After seeing the first Vonage advertisement I knew Vonage and I would never get along.
Gee - I may take a page from play book because I wanted to cancel my Vonage service to go with another provider and I couldn't !!!! I wanted to go with someone else because another provider was a better fit for what I needed. But Vonage was such a nightmare to get out of that I gave up. I wish I never started with them -- But this article gave me hope. I am deternined to try again.
I also tried to cancel with Vonage and found that I could't (at least the time it would have taken to cancel was not worth my time). I wish I never started with because I wanted to go with another provider who served my needs better. This gave me confidence to try again. Thank you.
Executive email address? Anyone have one to share?
So did you get a copy of these email addresses to publish?
Vonage tries very hard to not let you reach a live person outside of customer care. I hate how companies like Vonage try to force you to only speak to their support group or use email to contact them.
If you want to break through the Vonage wall to the operator, dial the NJ HQ (1-732-528-2600). Press 2 to dial by name. Type in a common name like smith. When you get the prompt running through the possible names, press 0 for the operator).
She'll try to pass you off to customer care. Be aware that sometimes you will get a recording, which is a bad sign for Vonage. The front desk should ALWAYS be staffed.
<-----not laughing