Comments for Email Addresses For Circuit City Executives

Email Addresses For Circuit City Executives

2007-11-08T04:20:00Z

If you have a problem with Circuit City, and you've called customer service, and you've escalated to a supervisor, and maybe even hung up and tried a different person, and you're still getting nowhere, here are some executive email addresses you could use to launch an Executive Email Carpet Bomb against Circuit City.

John.Milliron@circuitcity.com, Marc.Sieger@circuitcity.com, Mary_Louise_Roberts@circuitcity.com, Philip_Schoonover@circuitcity.com, John_Milliron@circuitcity.com, Bruce_Besanko@circuitcity.com, Peter_Weedfald@circuitcity.com, Marc_Sieger@circuitcity.com

Comment from cpiekarz on 2007-11-08

2007-11-08T21:42:42Z

@CaffeinatedSquint:

I submitted these email addresses - I sent a letter to about 18 addresses in different formats, and these are the ones that didn't bounce back with mail delivery failure notifications. So chances are some of these still failed.

Everybody I've spoken to since then has had an '_' in their email address, not a '.' - so I'm willing to bet those are the ones that fail.

They did get my problem fixed though, in an incredibly timely and thorough mannger. I'm really pleased with the outcome.

Comment from Front_Towards_Enemy on 2007-11-08

2007-11-08T20:49:49Z

That photograph speaks volumes about where Circuit City is heading business-wise.

Comment from Daniel-Bham on 2007-11-08

2007-11-08T20:18:47Z

Best Buy has actually been nice enough to price match, so I was able to get stuff in the CC ad for the same price at Best Buy.

Comment from b612markt on 2007-11-08

2007-11-08T11:53:58Z

I avoid CC like the plague. Best Buy isn't much better, either. All hail online shopping!

Comment from goodkitty on 2007-11-08

2007-11-08T11:15:38Z

All I wanted to say was what a wonderful picture that is. Somehow the clouds make me feel the same way as when I walk into a circuit city store.

Comment from Zimorodok on 2007-11-08

2007-11-08T09:43:57Z

Was just at the CC in Westbury NY tonight. I had three employees, one apparently an ass't manager, arguing over the COD4 promotion. They were keeping the COD4 games behind the customer service desk, and one employee said they would honor the deal if you could produce a floor copy of COD3, of which there were none to be found. The ass't manager claimed that it was only good on "promo" copies of COD3 which were "only a demo, not the full game." Even after I explained to them how old COD3 is and how it couldn't possibly be a demo disc given the $40.00 price listing on CC.com, she insisted it was a special package and they were out of the "seven" units of COD4+COD3 they were issued.

I asked about a rain check on COD3 and was told they were issuing no rain checks on it. Neither would they discount COD4 for the $40 purchase price of COD3 because "We would have to scan it in, and there are no copies left." The ass't manager informed me that the deal would be good until Saturday, when they change their flyers. So on the off chance they get in another shipment of COD3's before Saturday, someone might be able to pull it of.

It was more comical than frustrating, really. One employee asked me, "Why would you want Three when you're getting Four?" and the ass't manager's completely transparent BS about "Demo discs" was classic.

Come to think of it, I should have tried it out with the PS3 versions of the games instead of the 360 versions. They still had a couple of PS3 COD3s, and they're still at $60+ full retail price. Oh well.

Comment from xtc46 - thinksmarter on twitter on 2007-11-08

2007-11-08T08:21:40Z

CompUSA is having the same deal on COD 4(just got to work and noticed the sale)

print the coupon out on their website and go to the store.

If both major stores are doing it, its probably a promo by the producer, not the store.

@CaffeinatedSquint: it is so when people read the email address wrong and put a.b@ instead of a_b@ it still gets to the right person.

Comment from adamsummers on 2007-11-08

2007-11-08T06:57:43Z

Thanks Consumerist. I posted my CC horror story to you guys yesterday, so I hope this method at least gets me the standard form letter.

Cheers,

Adam

Comment from mantari on 2007-11-08

2007-11-08T06:49:46Z

OMG! You triggered my automatic email address harvester!

Comment from Buran on 2007-11-08

2007-11-08T06:44:44Z

@iamme99: I doubt it. It's a huge hassle to get everyone on your address book to switch to your new email address and you'll lose mail for weeks or months because people are slow to update. It's easier to just delete what you don't want.

But if you do, you deserve what you get for being unresponsive to your customers.

Comment from Buran on 2007-11-08

2007-11-08T06:42:59Z

@mindshadow: Probably. We do that where I work. jblow@ is the same as joe.blow@ - makes it easier for people to take their pick of how they want to address email.

Comment from iamme99 on 2007-11-08

2007-11-08T05:17:51Z

I'd be willing to bet that after today those email addries dump into the bit bucket.

Comment from mindshadow on 2007-11-07

2007-11-08T04:48:36Z

@CaffeinatedSquint:

I'd be almost willing to bet that those two email addresses dump into the same mailboxes.

Comment from UpsetPanda on 2007-11-07

2007-11-08T04:32:05Z

Why do execs have two e-mail addresses? Ex, john_millron and john.millron, marc.sieger and marc_sieger.

And isn't it just a better bet to do something slightly more nondescript, like jmillron or j.millron or even a code name?