var json_comments = new Array("<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-2894844\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=138936\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=138936\">crashman2600</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2007/11/complain-like-a-pro-in-10-easy-steps.html#comment-2894844\"><abbr class=\"published\" title=\"2007-11-07T16:41:15-05:00\">November  7, 2007  4:41 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(2894844);\">Moderate</a> |</span>	<script type=\"text/javascript\" src=\"http://consumerist.com/mt-static/plugins/Moderate/moderate.js\"></script>	<script type=\"text/javascript\">		successMsg = \"\";	</script><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=2894844');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>That picture looks like the forehead of your Flickr intern Amy. Am i right?</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(2894844, 'crashman2600')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-2896543\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=148679\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-148679-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=148679\">dysthymia</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2007/11/complain-like-a-pro-in-10-easy-steps.html#comment-2896543\"><abbr class=\"published\" title=\"2007-11-07T18:10:15-05:00\">November  7, 2007  6:10 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(2896543);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=2896543');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>1. Stay calm and polite<br />5. Keep good records<br />4. Try the easiest approach: customer service line!<br />7. Be specific<br />1. Stay calm and polite, hang up and call again. do not escalate the first time. CSR dont like/cant escalate that easely.<br />7. Be specific<br />1. Stay calm and polite<br />9. Maintain your momentum - persistence is a virtue<br />1. Stay calm and polite<br />10. If they give you shit, consider throwing some hardballs<br />7. Be specific when telling them that you...<br />8. Know where else you can turn - state and federal agencies, your local media, The Consumerist.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(2896543, 'dysthymia')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-2897585\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=69858\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-69858-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=69858\">Buran</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2007/11/complain-like-a-pro-in-10-easy-steps.html#comment-2897585\"><abbr class=\"published\" title=\"2007-11-07T18:57:00-05:00\">November  7, 2007  6:57 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(2897585);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=2897585');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>So what do you do when a promised delivery date turns into a ship date (after weeks of advertising this delivery date), you complain straight to the head honcho as this site suggests, let them know you cced it to this site, and not only do you not get a reply from executive customer service, but your cc email falls into a black hole and the broken promise never gets retold to others to shame these jerks into fixing their bad behavior?</p><p>Who do you meta-EECB?</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(2897585, 'Buran')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment\" id=\"comment-2904213\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=132419\"><img        src=\"http://consumerist.com/assets_c/userpics/userpic-132419-100x100.png\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=132419\">agb</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2007/11/complain-like-a-pro-in-10-easy-steps.html#comment-2904213\"><abbr class=\"published\" title=\"2007-11-08T01:50:29-05:00\">November  8, 2007  1:50 AM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(2904213);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=2904213');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>@<a href=\"#c2897585\" rel=\"nofollow\">Buran</a>: Try sending the same message USPS Certified Mail.  Gets a FAST response every time.</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(2904213, 'agb')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>","<div class=\"comments-content\">        <div class=\"comment last\" id=\"comment-2907624\">    <div class=\"inner\">	 <div class=\"user-pic\">        <a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;amp;blog_id=1&amp;amp;id=130756\"><img        src=\"/css/images/default.gif\"        width=\"60\" height=\"60\" alt=\"user-pic\" /></a>    </div>        <div class=\"comment-header\">            <div class=\"asset-meta\"> <div class=\"vcard author\"><a href=\"http://consumerist.com/cgi-bin/mt/mt-cp.cgi?__mode=view&amp;blog_id=1&amp;id=130756\">create</a>        </div>				<div class=\"comment-date\"><a href=\"http://consumerist.com/2007/11/complain-like-a-pro-in-10-easy-steps.html#comment-2907624\"><abbr class=\"published\" title=\"2007-11-08T14:31:56-05:00\">November  8, 2007  2:31 PM</abbr></a></div>				<div class=\"comment-moderate\"><span><a href=\"javascript:moderateComment(2907624);\">Moderate</a> |</span><a href='javascript:void(0)' onClick=\"return moderate(this, 'http://consumerist.com/cgi-bin/mt/plugins/Moderate/moderate.cgi?__mode=flag&comment_id=2907624');\">Flag for review</a></div>            </div>        </div><!-- end comment header -->        <div class=\"comment-content\">            <p>as a customer service representative, and i believe in consumer advocacy, these are all very good steps to take</p><p>staying calm and polite is key, loud verbal abuse and profanity will usually result in a terminated call</p><p>being specific helps, we are not mind readers, and have little interest in trying to figure out what the hell you want, speak up and just throw it out there</p><p>don't call and say \"this hasn't worked in 3 months\" because after 3 months, odds of getting compensation for 3 months is a bit extreme (it can be done, but is a lot harder), we are not mind readers</p><p>keep good records, if you have a problem with a rep, give us the name, it will be looked into</p><p>and i &lt;3 consumerist, write them if you do not get your issue resolved</p>        </div>	<div class=\"reply\">	 <div class=\"reply-button\"><a title=\"Reply\" href=\"javascript:void(0);\" onclick=\"mtReplyCommentOnClick(2907624, 'create')\">Reply</a></div>		<!-- if it's a top level category ' -->		    </div><!-- end reply- button -->    </div></div>        <!-- Display comment (top level parent) -->    </div>");