tag:consumerist.com,2010:/1/tag:64.14.177.195,2007://1.319895- 2010-01-09T04:58:02Z Comments for Complain Like A Pro In 10 Easy Steps Shoppers bite back. Movable Type 4.32-en tag:64.14.177.195,2007://1.319895 2007-11-07T20:28:09Z 2008-05-01T10:29:43Z Complain Like A Pro In 10 Easy Steps -->MSNBC has 10 ways to be a more effective complainer. We've added some twists of our own and linked back to relevant posts on making them happen. consumerist.com MSNBC has 10 ways to be a more effective complainer. We've added some twists of our own and linked back to relevant posts on making them happen.

1. Stay calm and polite, even excessively so
2. Don't delay - the longer you wait, the more the company will wonder if the problem is really serious
3. Seek special treatment if warranted.
4. Try the easiest approach first - the customer service line!
5. Keep good records - write down the names of everyone you talk to and what was discussed. Timestamp.
6. Contact top a level executive
7. Be specific
8. Know where else you can turn - state and federal agencies, your local media, The Consumerist...
9. Maintain your momentum - persistence is a virtue
10. If they give you shit, consider throwing some hardballs

Got a complaint? You can air it and get results [MSNBC via Consumer World Blog]
(Photo: amyadoyzie)

]]> tag:64.14.177.195,2007://1.319895-comment:2907624 Comment from create on 2007-11-08 create as a customer service representative, and i believe in consumer advocacy, these are all very good steps to take

staying calm and polite is key, loud verbal abuse and profanity will usually result in a terminated call

being specific helps, we are not mind readers, and have little interest in trying to figure out what the hell you want, speak up and just throw it out there

don't call and say "this hasn't worked in 3 months" because after 3 months, odds of getting compensation for 3 months is a bit extreme (it can be done, but is a lot harder), we are not mind readers

keep good records, if you have a problem with a rep, give us the name, it will be looked into

and i <3 consumerist, write them if you do not get your issue resolved

]]> 2007-11-08T19:31:56Z tag:64.14.177.195,2007://1.319895-comment:2904213 Comment from agb on 2007-11-08 agb @Buran: Try sending the same message USPS Certified Mail. Gets a FAST response every time.

]]> 2007-11-08T06:50:29Z tag:64.14.177.195,2007://1.319895-comment:2897585 Comment from Buran on 2007-11-07 Buran So what do you do when a promised delivery date turns into a ship date (after weeks of advertising this delivery date), you complain straight to the head honcho as this site suggests, let them know you cced it to this site, and not only do you not get a reply from executive customer service, but your cc email falls into a black hole and the broken promise never gets retold to others to shame these jerks into fixing their bad behavior?

Who do you meta-EECB?

]]> 2007-11-07T23:57:00Z tag:64.14.177.195,2007://1.319895-comment:2896543 Comment from dysthymia on 2007-11-07 dysthymia 1. Stay calm and polite
5. Keep good records
4. Try the easiest approach: customer service line!
7. Be specific
1. Stay calm and polite, hang up and call again. do not escalate the first time. CSR dont like/cant escalate that easely.
7. Be specific
1. Stay calm and polite
9. Maintain your momentum - persistence is a virtue
1. Stay calm and polite
10. If they give you shit, consider throwing some hardballs
7. Be specific when telling them that you...
8. Know where else you can turn - state and federal agencies, your local media, The Consumerist.

]]> 2007-11-07T23:10:15Z tag:64.14.177.195,2007://1.319895-comment:2894844 Comment from crashman2600 on 2007-11-07 crashman2600 That picture looks like the forehead of your Flickr intern Amy. Am i right?

]]> 2007-11-07T21:41:15Z