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@melking1972: Why? they prefer to report on what the latest scandal is with some guy in Hollywood who makes more than you and I combined.
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Or, pretend to be a journalist.
When it rains that causes a \"Service Emergency\" at AT&T? This explains a lot.
Incidentally, rain is a great excuse for companies to toss service out the window. I once had a run in with FedEx about a delayed package -- it took 3 days to deliver a priority overnight letter. They wouldn't refund the charge because their service guarantee is null and void if it rains. And it turns out that the small print basically means \"if it rains ANYWHERE in FedEx's service area.\" Which, basically, is the entire world.
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Didn't a court just basically rule that if you blog, you ARE a journalist? Time to start a blog and reap the rewards!
Why would you be patient if your service provider reported \"massive, massive outages?\" That sounds like reason to look for another provider.
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Is it wrong that on more than one occasion I've gotten movement from a company that I've complained to by mentioning I'm a contributer to The Consumerist? I've been putting my reporter hat on for a long time.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-180473-100x100.png\")
I guess it wouldn't work if I called and told them my payment would be late because of massive, massive postal service delays.
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I always tell the girls it's 'massive'. Then I turn out the lights and claim it was a power outage.
Are you are journalist? If yes, then say so to them. If not and you still say yes, then they can nail you with libel, or worse. Still, a phone call to the local paper or TV station is worth a shot, especially if they have a consumer advocate on their payroll.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-70968-100x100.png\")
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So the next time a utility says they are having \"massive, massive outages\" and it sounds dubious, call you local TV network. I'm sure they'd love to follow up on the story for you.