@randombob: I agree. Why would I want to do business with a company that considers customer complaints a joke? Southwest has proven that they're run by jerks and I can't see how that's good PR.

Unfortunately, with ABC omitting parts of the apology and replacing them with reports of breast enlargement surgery people like shades_of_blue won't know or won't care that Southwest was completely out of line here.

Whoops, that should have said "out of line," not "out of life."

You know, I would never fly in an outfit like that (or do anything else in it, for that matter), but being tacky is not illegal. I can understand why she felt violated and shaken up after being pulled off the plane, lectured by a male flight attendant, and then ordered to cover herself with a blanket -- that's really humiliating.

And the "apology" really did make fun of the whole thing -- not a mention of how humiliated she must have felt or that the flight attendant was out of life. A real apology wouldn't have mocked it, and it would have explained what they were doing to ensure that flight attendants have clearer standards for the future.

When I was in high school the girl in the seat behind me on the bus was innocently giving me a good view ..... I could not help but stare......

The bus driver gave a yell and told her to stop showing me her goods.

I was ruined for life. I know the girl was. She is my wife.... wanna see the pictures of our kids?

Duh, it ain't the first time somebody has been caught showing off the goodies. I know my wife was embarrassed. I personally turned 14 shades of red for being caught looking. But this SWA girl doesn't seem the bit flustered by the whole event. Must wonder to what degree she was drunk.... or maybe she is a working girl and is used to showing.

@MissJ: I'm not completely worried about her "bottom" so much as the rest of it which, if the rumors are to be believed may not have been clad. I'd rather not think about the possible STDs in my plane seat's fabric.

is that a photo of the girl who was denied boarding? Damn, I'd PAY for that to sit next to me!

@baa:
Mine too. No-fly list?!

I saw a woman at Newark airport over the weekend in a similar outfit...except her skirt was flared out a little so when she walked, it blew up and "out" so there was no way to avoid her "stuff." This after all the hubub. I guess I defend her right to wear what she wants...but WTF? How is that comfortable to sit in on a plane? Exhibitionist, idiot, or oblivious?

It would be useful for both Kyla and the flying public to know if the employee that confronted her has been disciplined or just turned loose on the public again.

Southwest likes to play loose with their employees to the point where I've even seen their gate attendants show up for work in their pajamas at the San Diego Airport.

Also, I've heard nothing from Southwest Airlines stating they will make an effort to see that these incidents do not occur again. It is likely that such incidents will happen again as they have published NO DRESS CODE for either their flight attendants to refer to or the public to follow.

Shit, if they were going to mock her in such fashion, they should have given her two free tickets - on another airline.

At one point, this was a case of one person (the flight attendant) possibly overstepping their boundaries. When the CEO does this, it becomes more showing of the ENTIRE COMPANY'S level of respect for their clientele. It's the job of the higher-ups to handle these situation with class and diffuse it, not douse the embers with gasoline and ignite a fire. It DOES make me want to think twice about SW. I know i wouldn't want to deal with a company that openly mocks their customers who have legitimate issues.

It's not like she was denied her flight. She was still able to fly on her original one, albeit with a little delay but no real harm done. Just take the two round trip tickets and move on. You got all the publicity you needed on TV now.

Southwest's response to this doesn't make sense to me. I mean, if she was looking for a payday and Southwest knew it, I'd expect them to dismiss it out of hand. Of course, this kerfuffle is generating buzz, but still. There have to be some people out there that wouldn't want to fly an airline that might openly mock them for whatever reason, among others that might not look too kindly upon corporate behavior of this sort.

This story is getting old. How traumitized can you get for someone telling you that you need to change clothes? Is she going to have nightmares for the rest of her life? Is she not going to be able to function normally anymore? Is she going to have a fear of flying Southwest now?

'Like OMG people are totally checking out my boob job on cable!'
'OMG I spend 10grand on these boobs and all people comment on are my legs.'

BFD, get over it. I still say she looks 40, and now that I know her tits are fake I even think less of her. Ebbert, you choose to look like a party girl by choice, and knew you'd be criticized for it.

And you can't say that you honestly did not expect Southwest to put a spin on your apology, did you? If you did not, then you should watch that marketing girl from The Simpsons or better yet read how Verizon treats their FiOS customers. 'FiOS is smoking hot.'

I heard somewhere that what actually happened is that she wasn't wearing underwear and was tipsy when she boarded. She spent a good amount of time futzing with the overheard compartment, which resulted in her skirt riding up and an elderly couple sitting across the aisle getting a faceful of bare ass.

It's probably not true, but it's fun to think about while listening to this dink whine about what a victim she is.

Sounds kinda like Verizon - PR from a screw-up

Hey consumerist, my comments have vanished into the ether...

No complaints at all about SWA. New planes, good service and I'm not a fattie so I fit in the seats without any problems.

You know, if she were really that humiliated and traumatized, I don't think she would have gone on TV to tell her story in the SAME outfit, requiring NBC to blur out her visible panties.

I think she's looking for a payday, and is pissy that Southwest turned it on her.

@BK88: Perhaps she had to wear such a short skirt for some sort of medical reason, for ventialtion or something. >_>

I think she is upset because she got caught advertising her goods, because the only reason you wear a skirt that short is to advertise!

When is the personality transplant and face transplant scheduled?

I like how they're apologizing for treating her like a shameless tramp in front of passengers by treating her like a shameless tramp in front of the whole country. Good game, Southwest!

Okay so I didn't like the apology either but c'mon! Enough already.

That really is a lame kind of appology. While it isn't of the same caliber, I doubt a letter to one of the many Arab American's who delt with issues worse than this on various flights would accept an appology letter littered with puns on Arabic culture, and associated with new "Muslim Madness Fares".

IIIIIIIIIIIIIIIIIIIII don't care anymore.

She needs to get over herself and get on with her life and stop torturing us.

Let it go and move on.