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You go, Ben! It's about time someone bitch-slapped this company. I have never used Comcast but from everything I've read here and on the boards I usually frequent, I will not touch them with a ten-foot pole. They sound like the SBC of cable companies.
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This is great!
I've just finished being stood up for the third Comcast appointment in a row (all-day appointment; nobody shows up, nobody has the common decency to call).
Dispatch Supervisor \"Chuck\" will be hearing from me.
Thanks, Consumerist!
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They lost me as a customer.
After I sent an email to their CEO, I started getting calls (and emails and snail mail) FROM their retention department. They tried really hard, but they tried too late.
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I have a terrible feeling I'm going to be having some problems with Comcast this week.
I have a digital cable box (w/ home theater projector), two tvs with analog cable directly jacked in, and 3 PCs on a cable modem router. I was getting ground loop from the central cable box outside for my complex (I checked EVERYWHERE in the home for 2 days straight, only place left is outside). It was producing purple and green bars rolling up my projetor's projected image. So I rigged up a ground loop isolator along w/ a signal booster. It solved that problem, but on occasion the digital signal would now be too weak for some channels to come through (or some would stutter and get blockly now and then).
I got frustrated, and finally called to schedule an appointment to solve the ground loop problem. I was avoiding this as I knew they'd probalby go through every corner of my house trying to find the problem before fixing the grounding outside. This would entail turning on and off the projector (which you should leave on, or off, for at least an hour at a time), going in crawl spaces, etc. So I give in, and make the appointment.
Suddenly, the signal is too weak to get any channels through my ground loop isolator. Just menus. Then the next day, I get no signal to my TV or cable modem. They check the signal from their office, and nothing is coming into my home. Yet, there is no outtage anywhere. I have an appointment, but the only one who will be home at that time is my grandmother who is currently staying with me.
I'm afraid of what I'm going to come home to find.
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@geekfather: Can I get a hook up on the CEO's e-mail? Thanks! I was going to transfer my cable service to my new place but ended cancelling them because they would not waive the connection charge for someone to simply connect a cable in the box located in the basement. I asked them politely to waive the charge since I had been paying them $123+ for over six years and the CSR refused to budge.
Ben/Meg, your spreadsheets are very handy and much appreciated.
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There's a very good reason we don't call Comcast here at our place: every time they touch our account, they fuck it up.
So while we might be paying a few bucks more a month, it's honestly worth it to me to avoid the pain of having them try to \"fix\" things that they themselves break. Goes for both TV and Internet. I wouldn't use Comcast for voice if it was a choice between them and Dixie cups + string.
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Handy list. Though I should add that the last two times I've called Comcast (the number printed on my bill), I've been satisfied with the service I got over the phone. So I hope people will give regular channels a shot before turning to a spreadsheet.
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Um, the links stopped working. What's up with that?
I worked in the marketing department at Comcast for 4 years. I can tell you everything you need to know - including the fact that the list of names, emails and phone numbers posted here is for their Workplace product - for small businesses only. These are not the names of anyone who can help out with residential service as they are 2 separate divisions of the company and use 2 separate systems. In fact, when you call any of these numbers, they will jsut transfer you to the standard 800-COMCAST number.
Hey everyone! This is a list of phone numbers for Comcast's Workplace product for small businesses. If you try and get anything done for your residential service from these numbers, all they will do is transfer you back to 800-COMCAST. Unfortunately, the 2 sides (business and residential) do not interact and use 2 different systems.
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Hell damn yes! I'm on the phone as I write this with my local office! Since Comcast took over our market from TimeWarner, you can't get anyone local anymore! Thanks to the Southern Division list, I am now on the phone with a tech LOCALLY! My damn The Weather Channel is \"scrambled\" and has been over a year now and no matter who I've called and how many times they've been out, it's still not fixed! Maybe now I'll get something done!
Oh my darling Consumerists, I could have used this when I was a customer. I moved to a building that's wired for RCN (hallelujah!), and the year that I was a customer of Comcast's was one of the most frustrating experiences I've ever had as a consumer. Never ever again will I sign up for their stuff. It's too expensive anyway, but it doesn't work. So basically it's expensive crap.
Well, being an ex-supervisor for Comcast which is also an awful place to work, let me give some advice. By going through these back door numbers it will not improve your experience any. Trust me. They'll look at your account and make promises to fix your service in a timely manner while they keep track of your phone number via caller I.D. and make sure to send you to voicemail everytime you call. Don't expect wonders from these people either. Most are about as useful as a poopy flavored lollipop.
When dealing with Comcast, your best bet is to go through the main channels or switch to Dish. There are more people that actually care in the customer service department than the people on this contact list.
nice. so when they decide to raise my rates again without notifying me, i can go straight to the top and tell them I'm finally canceling and getting the dish!
Oh, gee... The Consumerist yet again duped into reporting trivia as Big News.
As has been pointed out, the people who would find these numbers useful already know them... or they could just ask.
Some days, I think it's all a trick on the part of Mainstream Media to make bloggers look silly.
Honestly Really Big News Flash: They don't need help.
@TNT: They could just ask, but they'd be told, (as I was repeatedly) they (the lowbies on the CSR front line) don't have the phone numbers.
I work for one of the many companies that Comcast has out sourced to provide \"Customer Service\" and the funny thing is that they don't even provide us with any of this information.We usually have to use 800comcast like everyone else.All i can say is that this is gonna speed things up for me and also the people Comcast has screwed(that i have to talk to).
thanks
Sent this e-mail to Comcast's CEOl
Dear Mr. Roberts,
The purpose of my e-mail to you this morning is quite simple. I would like to have Comcast television service installed at my home. Why am I writing to the CEO of a company for such a simple request? Why not call and schedule an appointment? Well, I've tried the traditional route, and quite frankly, I would like the service sometime before 2008 arrives. Please read below and let me know if you, as a consumer, would not be outraged. In case you do not have time to read through my entire Comcast nightmare, I have bolded the highlights.
1)Took the day off of work to have services installed. Received a call that the tech fell off a ladder and my appointment would have to be rescheduled (why don't you guys have a back-up plan? ) Guess what, if one of my co-workers is out sick we cover for them. Another company you might want to model yourselves after is UPS. If a UPS driver goes home sick in the middle of the day, one or several of the other drivers deliver the remaining packages.)
2) Was told that my appointment was rescheduled for the next day. This happened to be a Saturday. Sat around all day waiting for the tech to show. He doesn't show. Call Comcast and they say I never had an appointment. So essentially, the customer service rep the day before lied to me so she could get me off the phone. They tell me no other techs are in the area, at which time I see a Comcast van driving through my parking lot. Talk about adding insult to injury.
3)Finally a tech comes to my home the next day and installs half of what I asked for. He gives a lame excuse as to why he can't finish the service and says someone will be back in touch about completing the service. Guess what, no one was back in touch. How suprising!
4)Receive a bill from Comcast charging me for the services I did not receive.
5) Call to find out why I am being charged for something I don't have. Customer service executive (or whatever you guys like to call them) blames me for the charges, saying I signed off on them. First of all, I only signed off on the services I received (and I have a copy of the work order to prove it) Second, even if I did sign off on it, do you think your techs should be asking me to sign for services I didn't receive?
6) Try to set up an appointment to get the rest of the services. Customer service executive says she first needs to send a tech to the house to make sure I don't already have the service. You guys are the crooks, not me, so don't try to turn the tables. Anyway, it appears I need someone to make sure I don't have the service in order to get the service installed (seems a little counterintuitive to me, but you guys are the experts) Also, this guy that is checking to make sure I don't have the service, is not the same guy who can install the service, so I need two appointments for the same day. No problem, I have nothing better to do with my Labor Day weekend than wait for Comcast to show up (or not show up.) The rep says I have two appointments, one between 1pm-3pm, and the other between 3pm-5pm. 5pm comes and goes and no one from Comcast shows up or even has the courtesy to call.
7) I call Comcast to see what's going on and they say I never had the first appointment, and that the tech for the second appointment was still in the field. It is now 7pm and believe it or not, I had to leave my house. I know it's hard to believe that people have other thing to do but sit around and wait for your techs. I stayed on the phone with the customer service rep for at least 45 minutes while she attempted to get a hold of the tech, but she was unable to. At this point she asked if I would like to reschedule an appointment. I declined her offer because it is pointless. Why make an appointment when I'm told later that I never had one, or the tech never shows up.
My question to you at this point is: How can I get the services I ordered? Can you guarantee that someone will come to install these services? Two pretty simple questions, but ones that Comcast has been unable to answer.
The links are not working for the contact information. Consumerist - Comcast cut you down? Hope not, please bring the #'s back up. Thanks.
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That is pretty handy. And up-to-date.
They have Lynchburg, VA in there, which is a pretty new market for them. So I'd say the list is accurate.