Under United's plan, flights grounded for more than 4 hours before take-off or held waiting for 90 minutes after landing will be declared "flights of note" and passengers will receive 20% coupons and a $10 meal voucher.
"Flights of note? Who are they trying to kid? Trust us when we say flight attendants won't be whistling while they work on hot, minimally staffed, dirty airplanes full of understandably disgruntled passengers," said Greg Davidowitch, president of AFA-CWA at United Airlines. "All United workers will be doing their best this summer. But no matter how hard flight attendants, pilots and other employees work we will never be able to make up for the operation management built like a house of cards."Ouch. —MEGHANN MARCO"Flight attendants know first hand the frustrations of United's customers. We encourage Congress to take action for passenger rights. It's clear that United management either refuses or has no ability to provide even the most basic service; getting from point A to point B," Davidowitch stated.
Flight Attendants Advocate for Passenger Rights (Press Release) [PR Newswire]
(Photo: Drewski2112)
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I'm a bit torn on this -- I still think that 20% and a meal voucher in addition to pre-existing misconnect protections is decent for delays whose cause are outside United's control. (Weather and ATC are not United's fault -- failing to deal with the resulting problems adequately is their fault.)
Knowing the history of labor relations at United, this looks like a PR hit by the union on corporate. UA's unions have been dumped on, but this is the wrong way to go about dealing with management. (Note: I'm a GCIU member in good standing)
]]>And yes, I'm still p*ssed off that I didn't get to fly on the 777 flight I booked specifically because United thought it was better to send off a half-empty airplane on time (which arrived in SFO 20 minutes early) than wait 30 minutes for another 100 delayed passengers.
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flights grounded for more than 4 hours before take-off or held waiting for 90 minutes after landing will be declared "flights of note" and passengers will receive 20% coupons and a $10 meal voucher.
Am I the only on that thinks this is an insult?! If you have ever had a late flight (especially a connecting one), you know the inconvenience is worth more than "20% coupons and a $10 meal voucher."
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