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Will someone please tell Bob to get an unlocked phone to use on his T-Mo account, rather than using a prepaid and racking up more bills?
Will someone please tell Bob to get an unlocked phone to use on his T-Mo account, rather than using a prepaid and racking up more bills?
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not to kick a guy when he's down, but if his phone skills are anything like his writing skills, not surprised the problem hasn't been solved yet.
Bob? got one word for ya: EDIT.
The first thing I would do is contact T-Mobile and let them know what is going on and see if they have a \"loaner phone\" available until yours is returned from Nokia.
T-Moble also has a very easy policy for dealing with defective phones were they provide you with a new phone once they send your phone in for repair. http://support.t-mobile.com/knowbase/root/public/tm21963.h...
If T-Mobile is unwilling to work with you and you have the Equipment Replacement Program, I suggest filing a claim with Asurion 1-866-268-7221 and telling them you LOST it. You can also file a claim online at http://www.phoneclaim.com/
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@n1ckel5: Why should he have to spend more for something that should be fixed under warranty?
By now I would have filed a dispute with the company and demanded mediation, if they do that, or filed a lawsuit if they don't.
He tried to solve the problem. They didn't fix it. He's entitled to more help than the \"executive team\" is giving.
It took Nokia almost three months to repair my phone as well but I requested a loaner from my phone company (Centennial) and used that. The phone was a rock-bottom refurbished model but it got a decent signal.
What the hell is the opening line of this letter? Does this guy not have a clue on how to efficently get a situation resolved?
@Buran:
Why should he have to spend more money? He shouldn't!
Exactly the point of my post. One of the best features of being a T-Mo customer is the SIM card \"swappability\" from phone to phone, with no CS interaction. He already stated he bought a prepaid plan that has costs piling up. Why not do what you can to eliminate unnecessary costs? Swapping his SIM to a different phone would allow him to use his plan (which he's already paying for).
There's no excuse for the crap service Nokia is providing. But there are some options for him to keep his pocketbook a bit fuller in the meantime.
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He can also just stick his regular SIM in his T-Mobile prepaid phone and it would work as normal, which is what someone up above said.
3 Months? Are you retarded? And pay the bill!! Do i need to say more?
I had a similar problem. My (imported/unlocked) Nokia E70's control stick stopped working within 3 months of purchase, so I had it sent back to Nokia in Finland through the store from which I purchased it. It was sent out in November 2006. I did not get it back until mid-March 2007.
Fortunately, I had purchased a replacement US version of the phone at the NYC Nokia Store. I did this because I did not want to have to send it back to Finland if I had any other issues, not knowing it would take five months to get it back. About three weeks ago, my replacement US E70 began to exhibit the EXACT SAME ISSUES (design flaw?). However, when I took it to the NYC store, they were happy to take a look at it and repair it while I waited. (The store had originally refused to look at my imported E70 since it was not a US version.)
Meanwhile, I have a Euro version of the E70 to sell. I have already attempted to sell it on eBay, but my auction was immediately \"won\" by a an obvious Nigerian scammer, and I'm now dealing with eBay's abysmal customer service. But that's a whole other story...
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Tmobile will not provide a \"loaner\" fone or make a deal for a phone (like the N90) that did not come from Tmobile.
The idiot shouldve used his simcard on his pay-as-you-go phone since both are Tmobile.
Nokia Repair Centers are infamous for their tardy work or response rate.
And goodluck getting your phone back. I've heard one too many sob stories about victims who had trouble with the repair centers returning handsets.
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I have a similar situation with Teleplan here in Canada. They have had my phone for almost a month now, and I have not heard anything as to the repair status. The phone is less than three months old and the firmware locked up and would not allow me to go past the boot up screen.
I've spoken to teleplan a few times, and have discovered that the rep from the carrier did not properly fill out the repair request, and they were holding my phone until they got more information from the rep. However, they neglected to inform the rep as to what they were doing, so my phone has been in limbo. Their customer service stinks here in Canada too.
Several calls from my Rogers rep, as well as myself go unheard. My phone is still being held hostage and I am sick of them. Thank god I kept a back up otherwise I would be seriously fucked.
Two things:
1) Never EVER send your sim in with your phone when it goes away for repairs. Teleplan has sims they can use to test your phone.
2) if your pay as you go phone is with T-MO then get a copy of your sim sent from T-MO and put it in your PAYGO phone.
The followup: Today while I was at lunch, \"Jeff\" from Nokia called me, said that he had seen my letter, apologized for the delay, said that he had ordered a replacement phone which should be in his hands in two days which he then would send to me Fedex overnight, and asked if I wanted an extra battery, a headset, other accessories. Nope, just the phone. We'll see how it goes.
Thanks to everyone who posted well-meaning advice. I'll keep it in mind the next time I run afoul of corporate bumbling and haplessness.
Bob A.
Robert Andersson is not Nokia's CEO, he's head of the Customer and Marketing department. The CEO is Olli-Pekka Kallasvuo.
He may want to help his situation by using \"07\" instead of \"06\" in his letter as it is the year 2007.