Sprint loses customers because they do not value their time. Most of their customer reps are in other countries. it usually takes me 30-60 minutes to reach a rep in USA. I've only done business with 2 reps outside of the USA - 1. asked me for social security # right off the bat before any assistance can be started, and 2. mis-programmed phone during activation causing it to freeze up and shut down. 16 hours of my time were then spent on resolving this issue...part of that was resolving the 2nd replacement LG Rumor that started having issues after a few days. So, bottom line....Sprint had me do the administrative work of trying to resolve an issue caused by a foreign worker without paying me for my time.

Here are some things you can do if poor customer service asks for your wasted time to resolve issues anywhere...... Contact executives at phone #'s listed on people.yahoo.com. For Sprint, call John Batalia at 914-407-7225. He is the SVP of Customer Service. Most other executives can be reached at #'s already provided on this site. Most Sprint executives are from Kansas.

Still, most people ignore it and blog away with the knowledge we may get called into a meeting with an HR rep, a compliance officer, and a legal rep. I've seen it happen.

"I never received that communication and neither did anybody else I know including the lawyer sitting right next to me! I'm guessing this might be some sort of hoax, especially looking that collection of assorted conspiracy nuts that responded to that post!"

That's exactly what I would do -- decline their "generous offer," get cell service with another company, and just tell Sprint that I don't own a cell phone.

They basically bring you into a private room and interogate the shit out of you like you were picked up on a homicide charger. The interogation last for anywhere from 2-8 hours, it's brutal. I was then terminated 2 days later with almost no explanation. Sprint ruined Nextel and I can't wait until Verizon consumes Sprint and fires all the scumbags like Gary Forsee.

(There, that'll keep 'em busy for a while.)

I used to work for a telecom company offering landline, mobile and isp services (+ many more)... and I know that employees taking sick days, but with a cell phone signal tracked in another city, or "moving" all day long were disciplined. Others were "spied" on (landline and cell phone records) to prove that they had unwanted "liaisons" (i.e. boss with subordinate).

BAH... I am so glad I am not working there anymore, because these stories are just the tip of the iceberg.

So, if you're a Sprint/Nextel employee, and you borrow your friend's Verizon phone, does the chip in your head report that back to corporate?

Can someone explain to me how shorting a stock works, again?

1. Declare that pesky little things like "freedom of speech" only apply to government, not corporations.
2. Privatize everything.
3. Profit!

Please tell me you made that up.
That's some scary shit.

This is just plain fudging rediculous.

I wonder if they'll fire us as customers if we complain about waiting an hour to get a phone question answered at a company store, or for not signing up for another two year contract if all we intended to do was increase our services?

You'd think with all the problems they have had digesting Nextel, they'd be on a veritable charm offensive right about now, and not emulating the Nixon White House.