After several more hours of phone calls and pass offs to "higher ups," they are not honoring our agreement because the person who sent me the phones didn't make notes in the system. I gave up an opportunity to move over to US Cellular with an amazing deal they were offering the same weekend that I renewed with Sprint and I am thoroughly frustrated.

What's even more frustrating is that I was told by the Client Retention Specialist (Grant ta305290) that he was the top guy that I could talk to and that I was stuck with the phones and the bill for them. How can a company make an agreement and not honor it? Does anyone have an updated contact bumber for the CEO of Sprint?

My bill has been consistently over $265+ dollars and I was stupid enough to contact "customer service" for assistance. Wow, don't I know better? Not only did we NOT accomplish anything with the individual overseas, but the rep, mistakenly thought he was on mute and decided to go on a cursing spree about HIS EXPERIENCE on this call! I let the rep know that I heard him, and that I wanted a supervisor NOW, and he said "One moment", and hung up the phone. Needless to say I went through many transfers, and still didn't speak to a supervisor, but a few other "reps" with higher status'. One "Team Lead", which is just shop talk for higher paid individual in chair trying not to resolve issues, actually may have resolved my issue with the rate plan for NEXT MONTH...Gee, too bad I had several other issues that had not been touched. The most sad, disgusting, and disappointing thing about it all, is that they were so laid back about another representative cursing at/with the customer on the line, that it was almost like they were high! I have emailed several on the list and keep you posted. Thanks for making this info possible!

The following is the email that has been sent to sprint
Hello,

My Name is Angelina Gammage. I am a customer of sprint and after an days of stress, having my service cut off, after paying bills then reinstated, then receiving a $500 bill for one month of service. I have decided to get the Attorney general of Connecticut invovled,he is already investigating your company. No one seems to want to help me, or even give me details to my account this makes it seems that your company is aware that they are commiting fraud. With this being said, I have enlisted the help of law enforcement and Richard Blumenthal. I suggest that someone who can actually solve this problem contact me instead of ignorant CSR'S who are instructed by you to ignore and aggrevate the customers. If I do not get a response within 3 days of this email, i will assume that you are willing to be sued by the State of Connecticut.

Sincerly,

Angelina M. Gammage

Antuan M. Garrett

I just had the best chat session with the folks over at Sprint. I came across this site when I asked the agent for Sr. leadership contacts (email, phone). She absolutely refused. So I asked her to verify her department, if her department was under the Customer Care umbrella - she confirmed it was. Then I asked for the email or phone number for Bryan D. - SVP of Customer Care unit. She would not reply. So I copy his employee ID and phone number, tell her to verify what employee the information belongs to. She told me the previous person I was talking to. She and I both knew that was wrong, she never looked it up. So I very bluntly told her to look it up in the directory and verify the information for me. Her reply was, I can not give out email or phone numbers for Sr. Executives. I told her I was not asking her to anymore, I was asking her to verify the information given to me earlier in the day by an employee. She knew she was caught and could not get out of it. All of a sudden my chat session has ended.....

This was a supervisor (alledgedly) that had taken over the chat session. I have a transcript of the chat saved & I'm going to send it to all 25 executives listed above. I told her that was what I was going to do and since she could not give out Sr. executives contact info, she can give me her email address so I could copy her on it - She replied - I do not have an email address.

We'll see what kind of response I get from the email. Regardless, the fact that I had this information and was able to get her to understand the fact that I busted her intentionally dishonest was worth the ** 2 hours and 15 minutes * spent on the chat. Thanks consumerist.

This information worked for me. I just got through to the VP of customer service in Overland Park, KS.

I have been a loyal Sprint customer for 6 years and called yesterday with billing problems. I've always paid on time.

After talking with 3 reps who couldn't help me, I escalated to the disconnection department where I spoke with a guy named Ruben who told me that I was trying to scam Sprint, that "people like you" who don't read their bills carefully should learn their lesson, and he "wasn't about to" go back over my bill to read all the notes to resolve the problem.

When I spoke with the VP, he told me that he was going to get to the bottom of it and that Ruben would most likely be terminated. He said that they have had to fire several people lately to clean up this customer service mess. He promised to call me back before close of business today to update me.

We'll see what happens. I will keep you all posted.

Below are the names of the useless reps (and their ids) who I spoke to (I tried to get the rep ids of the other 2 reps, but they transferred me before they even finished)

Victor rep id cc556321
Omar rep id 701268
Andrew rep id 5665047

I have always paid my bills on time, and use a substantial number of mobile services. I will NEVER go back to Sprint.

Sprint: is is really worth treating people this way? Do you actually get anything out of it other than wasted help desk time and consumers who hate you?

by the way... these numbers no longer work. If you call the number for Adrien, it goes to someone else--it maybe someone else's phone number now. I tried the number for Forsee and was given a number to call and speak with corporate customer service... I got my issue resolved...I'm calling this afternoon to have my fones turned off and to have the termination fee waived... I will have my way! :) Thanks for giving information--even if I'm 6 months too late on it working... my initial problem was resolved...

After jumping around and around inside their crazy call & forward structure with two dropped calls and no one that could help me cancel I finally found help thanks to this article. The power of the internet wins again.

These email addresses work! I emailed everyone on the list about poor customer service and $900 in excess charges (that resulted in suspension of my service). The charges were removed and my phone was back on in five minutes!

i read consumerist daily, but I never thought I'd have to use any of these numbers, sadly I do. I am so livid with Sprint & their crummy customer service I am about to spontanteously combust.
Thanks for The good work YOU consumerist, do!

It is about time that someone got enough gumption to make a site like this & post these numbers! Finally!!! I sent an email to several people on the sprint list, including the CEO less than an hour ago & have gotten a response from Gary Forsee. It is nice to FINALLY feel like someone cares!!! I've been fighting bad customer service, billing errors and uneducated service reps for months! And paying the penalty. Im hoping that this will finally FIX THE PROBLEM!!

What do these numbers and letters mean?

VARESP0513 - 503 | NX1289

They are the mail stop and cost center,

I was treated like a second class citizen and told that I should have someone who could carry on an adult conversation call back to discuss the billing matter.

Thank you, thank you, thank you for this resolution number! This pig supervisor is going down.

That was in January 2007. To no avail I have repeatedly called Sprint for the past 4 months and spoke to several supervisors regarding my issues. I have received bogus calls from collection agencies stating that I owed Sprint $1572.

I used the information you provided and called the SVP of Customer Care Tim Kelley at 913-794-1671. I was transferred to an Executive Analyst Billy Young who immediately cleared the bogus information in my account and credited the one account $1572 and said the additional refund of $924.78 will be expedited and I should receive it within 3-5 business day.

I cannot thank you enough for providing these numbers. I didn't know who to turn to next in trying to resolve my issues.

Thanks…..

i comment on it because alot of the info posted on this site is grossly missated, false, exagerrated, and people form opinions on companies based on it that aren't fair.

in my opinion, i think the authors of consumerist should do a better job of verifying the information (not that this particular post suffers from that or needs verification) they post and weeding out BS. that would be valuable, but it would be much more difficult. then dumb & smart people could happily read it and benefit from it.
@drewheyman: Unless you post some examples of "grossly misstated, false, and exaggerated info" that Consumerist has posted without retraction or amendment, after they have been corrected by better informed commenters and sources, and unless you can prove that the Consumerist staff are in fact not weeding out BS but allowing it to stand, unless you do that, then all that reaches my dumb brain from your post is, "blablahblah troll".

@medalian1: I don't see how any of that spam discussion detracts from the value to the consumer of having these email addresses to escalate stuff to. Corporate firewalls of all sorts already have to deal with tons of spam, I doubt a mention on a blog will crash their filters.

Ben: might I suggest when posting email addresses next time, you just post the address and domain separately, such as:

blahblah the email addresses are all @sprint.com:

kim dot garvey
shelley dot r dot hallier
...

Flood the lines, guys. Stick it to them.

sprint's doing a lot right now to right the wrongs that customer care has inflicted. this includes firing the old executive director of customer care and specializing the workforce to aid the customers more efficiently.

also, the "email addresses" you posted for executives are do not go right to the executive. they're actually dummy addresses that are monitored by sprint's IT department, specifically for this reason. occasionally the IT department will forward emails on that it deems important.

one more thing, notice how all of the area codes for these executives are 703 area codes, which would make them based out of reston, va...or the 913 which would be overland park, ks?

surprise!

they're not. these people are based all over the country with a vast majority of them being based out of irvine, ca & forth worth, tx, and not having 703 or 913 area codes.

way to do your homework.

and thank you for choosing sprint.

in my opinion, i think the authors of consumerist should do a better job of verifying the information (not that this particular post suffers from that or needs verification) they post and weeding out BS. that would be valuable, but it would be much more difficult. then dumb & smart people could happily read it and benefit from it.

and yeah, again, medalian, the spammer has X amount of time to write a spambot and send out emails. if you just put all the addresses in standard format, then writing the spambot takes X short amount of time, and sending emails (unless you type a whole bunch of fake ones in your post, which would waste YOUR time, not the spam bot builder's), then they get Xspamget - Xsendall to send emails to valid addresses for every website.

If you hide them, even a little bit, then it moves from Xspamsite - Xdecode - Xsendbad - Xsendgood for each website. All this coding also kicks out small timers who only have the bot, but haven't written alot of code behind it.

There is no way that these two are equal RE: security from the website owner's perspective.

and the word 'at' is pretty common. the logic would have to be pretty thick to be very good at all.

Not saying that they don't have problems, just saying that they're not awful to everyone.

Thank you again Consumerist for getting us the information that proves useful in trying to get value for our money, i.e., support for the service for which we pay.

VARESP0513 - 503 | NX1289

Some people use - instead of [, you get my drift.

So they send some bounced emails, you think the spammer cares?

I just posted the first link I could find about not using it, I didn't read the article really.

Why do you bother to read the site then? Every group contains dumb people, consumers included. It's not special, and it's not worth commenting on.

On the other hand, there are those of us who are not dumb. The implication of your comment is that since dumb people show up, why bother? This makes no sense--where would the not-dumb people go then?

it's true that its not difficult to concatenate munged strings, but the concatenator program has to know what to concatenate first, otherwise, it is really no better than just tossing random words together.

so if a spammer wanted to steal email addresses from this site would have to code it specifically for this site, or would get a huge list of email addresses trying to cover all possible concatenation cases.

Secondly, if you read the article you posted, they said the best defense was not to give out email addresses at all, which kind of defeats the point of the post.

And how on earth could it be better to give the full email address? that way the spam bot doesn't have to do any decoding? Do you know how easy it is to write a spam bot that pulls addresses from a website? About 100 times easier than writing a spambot to find email strings, and then more code to concatenate strings of words into email addresses.

And that's the problem with Consumerist in a nutshell. Consumers tend to be freakin' dumb, so corporations fight that, and spend alot of time losing. and Consumerist only equates to a negative feedback loop, which will just make things worse.

http://www.bestprac.org/articles/spam_bots_3.htm

Spam bots can "de-munge" them. Your better off just posting them in their full format, cause it doesn't matter.

I am sad :(