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I think you mean \"sold her\" and not \"solder\".
But it's comcast.
I think you mean \"sold her\" and not \"solder\".
But it's comcast.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-6303-100x100.png\")
Maybe he meant soldier. Ben's got soul, but he's not a soldier.
Comcast customer service is awful. It's really the not returning phone calls that's the worst part. Since you never deal with the same person twice, each individual has no problem simply forgetting about your problems and you have to start anew with each technician. It creates so much inertia that (a) the customer is driven to tears and (b) Comcast never has enough internal motivation to do anything.
They also don't really seem to care.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-33183-100x100.png\")
So AT&T Service > Comcast Service.
God, just file complaints and avoid the huge hassle of running around jumping through their hoops...
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Avoid the whole mess and just send a certified return-receipt letter to Comcast's corporate offices with your request to cancel service. I doubt they'll screw around with hard evidence such as that. If you do send them a letter, state that you expect a response MAILED back to you within xx days.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-1504-100x100.png\")
I'm quite worried now about when I get old and Alzheimer-y. Some young man will come to the door and I'll do whatever he wants if he'll just talk to me. Guess I should sign up for some kids before it's too late.
The best way to handle these types of unresolved issues involving telecom and cable companies is to call your state's public utilities or public service commission and file a complaint. This expedites the process because the commission typically contacts a special office at the company, which then has to handle your problem and report back to the commission with a resolution.
I settled a problem with Verizon by calling the New York State Public Service Commission and refusing to close out my complaint until I was satisfied with the company's response (three months of free phone & DSL service did the trick).
Another idea I like these days is to play the cable companies off of the telecom companies. The person here chose AT&T over Comcast once it became clear that the latter company was a hassle. What I would have done is to email the PR folks at both AT&T and Comcast, CC'ing a local reporter that has covered the industry, and talk about how Comcast - which is a new entrant in terms of offering voice services - could not get the job done, and you instead went with old Ma Bell.
P.S. - Jennifer Khoury's email is Jennifer_Khoury@Comcast.com.
For shame. Comcast was billing my elderly mother for analog boxes and a modem she'd long turned in. After giving us the run-around for 6 months, they had to issue her a refund check for $1500.
Wish I knew about Consumerist then, she might have gotten her check sooner.