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Youthier
December 12, 2006 5:35 PM
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I would check to see if the model you have in your home is the model that you originally ordered with sears.com. Manufacturers log the serial numbers prior to shipping out to their distributers and often they send the wrong model/serial to the distributer. So, you could have gotten a different model that Sears doesn't carry due to a mistake in the manufacturer's warehouse. And that would be why Sears thinks you didn't buy this from them.

If this is the problem, it may be easier to get the matter pushed forward once you have it cleared up.

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Roadgeek
December 12, 2006 7:20 PM
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I have discussed this before in this forum, but why people think that a large corporation is going to take really good care of their appliance is beyond me. Buying a refrigerator at a lumberyard such as Home Depot or a store that sells lingerie such as Sears is the height of foolishness. Every larger town in this country has a small appliance retailer who does nothing but sell, deliver, service and install appliances. If all you do is appliances, you get pretty damned good at appliances or else you sink fast. Why deal with a huge corporation where appliances are a secondary issue? I suspect that there is a perception that the small places cost more...and perhaps they do. But , like anything else, you get what you pay for.

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DeeJayQueue
December 12, 2006 10:19 PM
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would be funny if he bought a kenmore.

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lfbilancione
August 26, 2008 4:48 PM
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I purchased a kenmore...didn't do my any good either. The diagnoses of the problem with the fridge was pure guess work according to the numerous tech that came out in a three month period. After the 90 days, the techs wanted to charge me hundreds of dollars since the issue was past the three month period...for the same issue that they never diagnosed properly. The Sears Home Repair call center are work at home people. Obviously, they do not have a supervisor in sight while they sit there listlesly in their undies trying to solve your problem. Tried to go to the head of the company who contracts with Sears home repair to no avail. We ended up buying a little tiny top freezer fridge to replace the giant Kenmore side by side. No problems with the new fridge. I will never purchase anything at Sears again. The home repair is a joke.

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Anonymous
January 20, 2009 6:16 AM
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I will never buy another Kenmore appliance again. I have had nothing but problems with my washer and dryer. The first set I bought was on the high end and the dryer died in 2 years and the washer died in 5 years. I did not take out the extended warranty because I felt it was a waste of money. My washer is only 3 years old and has never spin dried my clothes properly. I have called them out dozens of times and they have no solution. They tell me to wash my towels seperately from my other clothes, move the washer to the dryer side to see if that will fix the problem, use less soap, don't overload the washer and other assorted advice. All of it is bogus as a machine can and should wash anything in any combination. I took out an extended warranty on the washer and each time a tech comes out, nothing is fixed. So I feel like the machine I bought is bunk, the techs are useless and the wait time for an appointment can be up to two weeks. And you have to give your informatin two times on each call because they are transferring you to a different center. My dryer stopped drying one day and within 87 days of my 90 day warranty it died. Same thing from Sears: wait 10 days. I have not had use of my washer and dryer for 1 month. When the washer died, it took a week before a tech could come out, then I waited 2 weeks before my part came in and then the next day the dryer goes out and I have to wait 1.5 weeks. I will never buy anything from Sears again. The products they make are really just junk, made to last 5 years tops. Buying an extended warranty may save you money in the long run but you really wouldn't need it if Sears made better appliances. And who wants to wait 2 weeks for a service call?

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