![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-27247-100x100.png\")
Chase sucks. Always has, always will.
Bitter much? Yep sure am!
There used to be great websites called chasemanhattansucks.com but they got shut down.
Chase sucks. Always has, always will.
Bitter much? Yep sure am!
There used to be great websites called chasemanhattansucks.com but they got shut down.
![\"user-pic\"](\"/css/images/default.gif\")
You don't need to write Chase a letter to opt-out!
Last week, I received the same Opt-out notice but I didn't write them a letter. I called their customer service number and told them if Chase wanted to keep me as a customer they would need to accept my \"opt-out\" over the phone.
No problem. He verified my information and canceled the 32.4% APR. Yesterday, I received notification from Chase in the mail that I had opted out.
I had the same experience as Ed. My account was closed, I called chase, they said I had requested my account be closed. I said that was most certainly not the case, and after a few minutes they reopened the account. My account has airline miles attached and thus an annual fee. Think I should ask for a day's refund?
I tried as suggested: \"I am opting out to not accept the changes and will continue to use the account,\" yet they still closed my account - I am now waiting for their response.
I am afraid they may think \"use\" = \"pay off the balance and not make any more purchases\"
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-3130-100x100.png\")
rachmanut: A day? Ask for a free year.
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-1485-100x100.png\")
consumerist needs a copy editor.... its spelled \"cancelling.\" there are two L's
![\"user-pic\"](\"http://consumerist.com/assets_c/userpics/userpic-12620-100x100.png\")
Nope, Rachel -- when the stress is on the first syllable, it's acceptable not to double the consonant. Not only is \"canceling\" all right, but so is \"traveling.\"
Rachel truly does smell, eh acambras? :)
It's obvious Chase is testing how high it can raise its penalty APR without major complaints from customers.
So if you object, it conveniently opts you out of being a customer.
I would complain about this practice to the Comptroller of the Currency, the US govt agency that regulates national banks. It is based in Houston TX and complaint forms can be downloaded from its web site.
Ah, emgeesea -- it's nothing personal -- I'm just a Grammar Hound who can't help herself.
Besides, Rachel was the one who brought up the whole \"smells\" thing -- not me. ;-)
Hmmm, I don't know if that's true- I sent a letter stating I wanted opt out, and I got a letter back saying I had opted out of the charges I could opt out of. No account closing.
![\"user-pic\"](\"/mt-static/support/assets_c/userpics/userpic-1161-100x100.png\")
David writes:
\"I just called Chase about my own opt-out notice to be sure that if I did opt-out my
account would stay open. I was told by the operator that opting out would
indeed close my account but she then transferred me to a finance specialist
who offered to lower my variable APR to one percent above the prime rate
(10.24% in my case). All of the other changes in the notice take effect in
this case, but your purchase APR actually lowers (assuming you don't already
have the lower rate). My brief probing conversation with the specialist
indicated that there were no hidden charges or contracts in accepting the
offer. Worth a try if you get the notice and don't use the cash advance or
balance transfer services.\"
Someone's going to get fired because of this because it's misleading in a bad way for a credit card company, not because some poor consumer may find themselves without their credit cards. When you don't cancel someone when they want to (AOL), that's okay from a business perspective (even if it's a horrible PR perspective), but when you cancel someone when they DON'T want to... hahaha that's just comedy.