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RumorsDaily
October 11, 2006 2:36 PM
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Sounds familiar:

\"Comcast has reached out to the customer to apologize for his unsatisfactory customer experience,\" Beth Bacha, vice president of communications, said in a statement. Providing a positive customer experience is Comcast's top priority, she said, adding, \"I can assure you we are taking all appropriate actions and are investigating thoroughly.\"

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Mike_
October 11, 2006 2:49 PM
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I once had a Comcast tech insist on showing me where all the softcore porn is on the OnDemand menu. It was pretty creepy. He left it running while we discussed the signal-related problems I'd been having. Naked people on the 50\" screen in full view of my living room window, and he had the remote. All I wanted was my cable fixed.

I didn't say anything because I know those guys work hard, and I assume based on observation and casual conversation that Comcast doesn't treat their techs very well. I'm not going to get someone fired over a lapse of judgement. I probably would have a problem with one of them falling asleep on my couch, though. Go sleep in your Comcast truck, buddy.

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Hawkins
October 11, 2006 5:32 PM
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Whenever you see a corporate-speak phrase like \"Reach out to,\" you can be assured that the author of the message is transmitting pure drivel, and intending to communicate nothing of value.

And is probably lying.

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SpamFighterLoy
October 12, 2006 1:42 AM
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@Hawkins: not necessarily. I used to write that drivel and sometimes it means that you know the customer was contacted but you don't know how (phone, email, visit, whatever). You don't want to write in passive voice and you want it warm and fuzzy, so you give it a non-descriptive and non-negative active ... we \"reached out.\"

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auntieauntiem
October 16, 2006 4:39 AM
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If comcast would be more efficient with there phone calls, maybe none of us would fall asleep.
Comcast became a nightmare in my life., As far as to having consumer action help me. I closed them 3 years agon and have direct tv and have not had any problems. Comcast every so often sends us a collection notice that we do not owe but they never made there second report to consumer action either. They were a night mare in my life and I have 1 1/2\" of paper work to prove it.!!!!!!!!!!

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gemini71
March 27, 2007 1:05 AM
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I worked (as in past tense) for Comcast and it wasnt unusual for them to have a technician out til the wee hours of the morning working on outages and then they were fully expected to work their regular the next day. They cared for their employees about as much as they care for their subscribers. I hated the total lack of communication between departments and the passing of the buck on to the next CSR, department etc...

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