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UASteph
December 0, 0000 12:00 AM
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Wow - I think I'd take it one step further. If they don't fix it, pay the early termination fee and get out. And let them know exactly why they're getting $175 (or whatever) from you rather than $2500.

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Plaid Rabbit
December 0, 0000 12:00 AM
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Perhaps I just get good people. TMobile has always had my back in these situations, regardless of whether it was my fault or not. I also spend an obscene amount of money with them, and have been there about two years.

Have you tried going back to the store where you bought the phone, if it's a company store? This is no help if you went to one of the fly-by-night kiosks in the mall, but if you hit an actual store with some power, they may be able to fix this for you. I can't tell you how many times (with other companies) just getting someone face to face has helped them see the issue and help me get a resolution.

Hopefully my T-Mobile karma-streak will keep rolling on.

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kerry
December 0, 0000 12:00 AM
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I think UASteph has the right idea. Call them (or go to the store) and tell them you want to cancel your service. They'll send you to a retention rep, who will try to sweeten up your deal with TMobile to keep you. Tell him/her you want the overage charges reversed and the correct text messaging plan or you'll leave. I have a strong feeling that s/he'll do what you ask, especially since it's quite reasonable.

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megan
December 0, 0000 12:00 AM
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What on earth would we talk about on here if cell phone companies actually cared about its customers. Just a random thought. I'm going through my own issues with T-mobile right now. I moved to a new house a mile away from my old and consistently only have one bar and usually no coverage at all. I'm trying to get them to do something about it, but I'm not holding my breath.

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marylynn
December 0, 0000 12:00 AM
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I also called T-Mobile yesterday about an error on my bill - I'd been billed twice for the Sidekick plan. It turns out I'd been billed twice since April (when I probably accidentally added it via the website, which does suck incredibly hard). They fixed it immediately, credited all the double bills and were cheerful in doing so. And continued to be cheerful when I told them I also wanted to cancel the Sidekick line entirely and just use my other cell number (making them down $100 for the credit and another $70 per month for the Sidekick). I was transferred to a \"cancellation specialist\" but that was the lightest sell of all time and I was done the entire call, including the rep looking at my old bills and making the credit, in under 10 minutes - with a big smile on my face. All my dealings with T-Mobile have been the same positive experience (god, I feel like a shill but it's true!). And yet I completely believe the original complainant - I wonder why such disparities in service?

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Smoking Pope
December 0, 0000 12:00 AM
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@Megan: If you file a complaint with the FCC, I believe your provider has a set amount of time (30 days?) to remedy it or let you out of your contract without being charged.

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mlile03
December 0, 0000 12:00 AM
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I want to know how this goes, please make sure we get an update if anything improves with this. In the meantime, is there anything me, as a supporter, can do to help?

I've been with Cingular for eons now. They have screwed my bill up quite a few times but are always willing to fix it with a smile when it happens. The only down side is sitting on the phone with customer service for 10-15 minutes.

Hope T-Mobile gets their head out of their buttkus.

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shawn
December 0, 0000 12:00 AM
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i had and issue with t-mobile. a customer service \"supervisor\" took a similar attitude. I e-mailed the VP of Customer Service and one of her assistants had my bill adjusted within 24 hours.

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ajn007
December 0, 0000 12:00 AM
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I don't know what to say. I've read of other's bad experiences with T-Mobile, but haven't had any myself. e.g. When I called once to complain about some charges to my bill, not only did the rep who helped me reverse the charges, she analyzed my usage and set me up with a cheaper plan! How often does something like that happen?

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solmssen
December 0, 0000 12:00 AM
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I'm one for T-Mobile as well - longtime customer and find them easily the best cell company to deal with. Their tech support is excellent, well-trained and usually quite speedy, and their plans are pretty good, too. In fact, it's kept this pretty serious early adopter from going VZW or Sprint and getting EV-DO despite the speed increase - I just hate the idea of being nickeled and dimed to death by them (viz the whole V710 bluetooth fiasco, for example, or the Treo 650 dial-up networking issue).

I had an issue with them one time where \"CallerTunes\" was added to my account by mistake. They reversed the charges and gave me 50 minutes as a courtesy - not on the scale of the OP's problem, but it was handled well. I hope they did well in the latest spectrum auctions so they can roll out HSPDA soon!

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esrever
December 0, 0000 12:00 AM
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While I sympathize with David's dilemma with T-Mobile (what does he expect, the rotten, lying scoundrel?), I, too, have to voice support for their (usually) exceptional customer service. Even when something's been my fault, they've been more than happy to correct it in my favor (e.g., I called 411, forgot to write the number down, and had to call back, and they waived the $1.25). Granted, I've never had $225 in overages, either, so good luck getting all that sussed out with them. Visiting a store is probably your best starting point.

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esrever
December 0, 0000 12:00 AM
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I suppose I should have said \"empathize,\" not \"sympathize.\" Whoops.

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hnamaky
September 27, 2006 2:35 AM
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I have T-Mobile family plan. I barely have signal in my residence area, so the phone has become useless for me (3 Motorola phones). T-Mobile is not going to offer anything to resolve this issue and they are not even going to give credit for lost minutes. I had Sprint and Version prior to T-mobile (for four years) and both of them worked without problem for me. I am ready to pay termination fee to get out of this contract. T-mobile is the worst one in terms of compensating minutes for lack of coverage.

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TexasKit
October 14, 2006 5:19 AM
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I've been with T-Mobile since before they were T-Mobile--VoiceStream, I think. My transactions with them have always been satisfactory. I did have an issue with a new phone's battery that took a while to solve, but ended well. The service reps have been unfailingly polite and upbeat. I recommend them to anyone who's looking for a good cell phone company.

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lina365
March 20, 2007 4:56 AM
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Company Name:
T-Mobile

Company Contact:
Maria Garner

Company Address:
PO Box 37380
Albuquerque NM 87176

Country:
United States

Company Phone
800-937-8997

Incident
I had been with T-Mobile for 5 years on a family plan. In Novemeber of 2006 My son moved away so I wanted to eleminate his phone on my plan because he was moving to another state and wanted his own. I called T-Mobile and told them that I wanted to change my family plan by reducing the # number of phones. They told me where to go and what to submit. Three months later I decided I wanted to go with Cingular because of all the drop calls I was getting with T-mobile, then they came back and said you can\\'t quite you signed up for a new 1yr plan in Novemember. I called and wrote to them on several different occassions telling them I had no idea that this is what they did and felt that the deceived me. They now are charging me over $700 to get out of the contract. I think that they should be exposed for the fraudulate company they are, scamming people to sign up for programs they never even asked for. Is there anyone out there who can help the little guys like me?

Damage Resulting
The damage this has caused is that they keep sending me these threating letters and leaving phone message at my home saying things like you haven\\'t paid your bill and we are sending you to collections. I can not believe the harrassment a big company can do to just about anyone they want. Does anyone know who I can turn to?

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