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If you write Starbucks for nearly any problem you have there like long waits or repeatedly messed up drinks, they'll often respond to you with a mostly form letter and vouchers for a free drink of your choice.
Though this lawsuit is definitely going up there with frivolous. \"Boo hoo hoo, a coupon I was never meant to get wasn't honored... PAY ME!\" Maybe this person should go find a McDonald's drive-thru with loose coffee lids next?
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Does this mean you also end up on their mailing list?
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They said one Starbucks lost $300k? From knowledge I have of the company that would be just under 6 months revenue at an \"average\" location. Sure their margins might be high, but half a year's revenue would matter to that store. Anyway, even if you don't have a free coupon, you can alwasy bring in a dingy old cup and get a $0.50 refill! The barista will hate you but they have to say yes.
I didin't get a free $5, but rather a coupon that I can use for 1 free drink of any kind.
I may have tried too late. Today the lady confirmed that the email coupon was bogus, but wouldn't give me anything to appease me, even after I not-so-subtly asked her to. That pairs well with making coffee at home.
They \"lost\" $300,000 assuming that everyone with a coupon would've actually *bought* the overpriced drink at full price if they didn't have a coupon. They probably made money from the people who bought something else while picking up their free drink, which I would guess was most of the point of offering the coupons to begin with.