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I realize it's too late for this poor soul, but if it's been less than 30 days since you sent the money, the best thing to do is to have your friend go into Paypal and refund the payment. That way you don't have to deal with credit cards, Premier accounts or any charges. I've had to issue refunds on occasion and it works just as advertised.
they probably suspected these transactions were fraud, and their bureacratic resolving process sucks. no surprises here.
Also, loaning money to friends usually ends badly, in my experience.
Wow talk about bad luck! Using paypal as a medium to pull cash from credit card is an instant identity theft flag. Having two paypal accounts for the same person is another identity theft flag. If I put myself in their shoes, I would of been suspicious, however I think they handled it horribly and ignored fundimental rights. I would tell them to return the funds to his credit card and have him mail me a check.
im not even going to bother reading this article and i can already say that i absolutely despise paypal. they have screwed me over a few times, and i've heard stories from others as well.
www.paypalwarning.com
www.paypalsucks.com
I was victim to a similar problem. I changed bank account numbers after someone stole my checkbook, and a year later I tried paying for something via Paypal forgetting to make the change in their system. They wanted me to verify both the old account number and the new one and also wanted me to arrange a three way call between the bank and I. The bank wouldn't wait on hold for PayPal, and Paypal wouldn't wait on hold for the bank. I sent letters from the bank verifying all info, and PayPal promised to review, but always came back with the same crap asking me to reverify the info again and again.
What is lacking from above is the hold time before anyone at PayPal picks up the phone, or between transfers... 30 minutes is a norm.
Eventually I gave up. Sucks for them, because I use eBay a hell of a lot more now, and I advise anyone I can to avoid PayPal for the above reasons, which are all to common.
Perhaps not worst of all is that my PayPal account still has $50 of mine in it that they've made no effort to return to me.
Paypal does suck.
So I have a paypal account that I used occasionally. I logged in regularly to change the password for security sake...
Well, as luck would have it, some time around the year 2001 I forget what I had just changed my password to. So I can't log in.
OK, so I can't remember the answer to my \"secret question\" or spell it wrong or whatever. Yes, up until now this is ALL MY FAULT. I take the blame, no biggie.
So I call them.
In order to reset any information they need the credit card number that is associated with the account. However my credit card had expired and been renewed since I had last actually purchased anything with Paypal - so the card number is different. I no longer have the old card or any old paperwork (we are talking a couple years here) and the credit card company doesn't have the records anymore either (or that they are unwilling to dig them up and give them to me).
So I try to open a new Paypal account - but get denied for reasons similar to the poster here - too many personal details match the old account, so they won't let me open a new one.
So once a year or so I call them and try to straighten it out, same problem each time.
Finally, about a month ago - 5 years later - they finally let me close the account (because of the over 5 years of inactivity). So now I could conceptually open a new account - but I am hesitant due to stories like this and my personal experiences.
It seems like they are so trying to prevent fraud due to their bad rep - that they make it also impossible to deal with any slightly out of the norm problems.
In my opinion they should stay just as strict, but allow things like sending paper forms to the account address for signatures and waiting periods and whatnot to deal with abnormal situations while keeping users safer from fraud. I am sure that it can be done...