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It's very disappointing to see the old bankone.com Web site replaced by the inferior chase.com site. Bankone.com wasn't perfect (using a POST to submit links, etc), but the minimalistic information design was very good. *sigh*
It's very disappointing to see the old bankone.com Web site replaced by the inferior chase.com site. Bankone.com wasn't perfect (using a POST to submit links, etc), but the minimalistic information design was very good. *sigh*
I don't know, Scott. Have you seen the account activity page now? It actually lists end of day balances and pending purchases. I used to hate to do the math and try to remember what I've done since the last set of debits posted. At first blush it seems to be a pretty accurate look at my balance, which is what I usually go to the site for. The online bill pay is a little different, but I haven't found it to be inferior. I may change my tune as I use it more, but so far I'm liking the changes.
My account has been Wachovia then First USA then BankOne, and now it's chase. Don't worry. It won't be long until you're sold to an even worse bank with even more problems. I've seriously considered closing this account every time it's changed hands.
I have a much simpler financial situation (one basic checking account w/direct deposit from work, so basically no fees other than ATM), and I haven't had much trouble.
I agree that the new Chase site is less simple and organized, but the ability to view pending transactions and end-of-day balances was something I really could have used a few times with BankOne. I'm glad it's been added.
The Consumerist word of the day calendar has taken a decidedly german tilt.
I have only this advice: switch to a credit union. I don't understand why anyone uses a bank when credit unions offer better rates, better service, fewer fees, lower minimum balances, more perks, less hassle.
Credit unions are no panacea. I was with my credit union for more than 10 years when they merged with another, larger credit union. The larger credit union's computer truncated my address - and since I lived in a huge condo complex, the last part of my address was the unit #. I never got a single piece of mail from them. They would call me and say that, for some reason the mail was returned. Could I come into the branch and pick it up? Each time I would show them that the address was truncated, explain the situation, and they would claim they fixed it.
So I decided to switch credit unions. Unfortunately, I discovered that most (all?) of the credit unions in my area had a very similar on-line banking system. Usually it would look different, due to fonts/graphics/etc., but they all used the same backend software. Not wanting to risk the same problem again, I switched to a local bank that is known for good customer service, and which uses a different computer system. With my luck, now that I'm happy, they'll probably be taken over by Chase...
We have been with WAMU for nearly 10 years now. We have been very happy...until Chase took over. Now we cant access any of our California accounts to make a deposit. They are putting EVERY check on hold, even if it's a paycheck. Nothing with CHASE is easy like it was with WAMU. I am looking for another bank.
.....I've had a Chase Visa for years. It's a good, no annual fee card with a few perks. The interest rate isn't competitive, but what do I care? I pay it off completely every month, and never pay interest. Their Chase online site can best be described as \"byzantine.\" Years ago, they wanted a monthly fee from you just to pay your bill online. And the kicker was the login screen with no encryption. That's been fixed, these days, of course.
.....Chase doesn't want you to pay online. They'd rather send you a fat pack of ads in your snail-mail bill, along with some \"free\" Chase Rewards you actually have to pay for, if you read the fine print. Procedure: open bill, extract statement and return envelope, drop the rest in the shredder.
.....At least they haven't yet starting putting offers in the bill that you must respond to or start getting charged...