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Yeah, but they need to dump their Flash only website.
Yeah, but they need to dump their Flash only website.
Yes!
Do that!
More of that!
Beautiful!
Outstanding!
I'm going eat there when I see one!
What has the world come to when we react with marvel and astonishment at any corporate response that required more than stuffing a pro-forma response into a branded envelope.
The world has become one where customers don't matter because the bulk of them don't care enough to take thier business elsewhere or to actually voice an opinion to someone who matters.
I almost shed tears of joy reading this. I secodn the consulting for other CEOs.
I can only hope he has someone else writing these, since it's not the kind of thing a CEO should be spending his time on, and I hope it's not actually him who sent me this one, in response to my noting that there was a \"type\" (aka typo) on the website, the \"Boston Commons\" location is actually near the Boston Common. (Just because you call it the Boston Commons, doesn't mean it is the Boston Commons. And pointing out typos in someone's email seems kind of weak under the circumstances.)
Bob,
Thanks for your note. Technically, you are right (and frankly, \"technically\" is all that really matters). If you google and such you'll find that a common term used to refer to the Common is in fact the Commons, but it also points out that its technically incorrect. I've requested the change be made - it should have been done so when we first came across it (we were guilty of using it in the plural ourselves, even though our \"world headquarters\" are a few short blocks away - we should have known better)
Please send me your Boloco card # and I'll load a freebie on there... we really do appreciate the feedback and heads up. If you don't have one, please ask for one next time you visit and send it to me then!
Cheers,
John
PS. I can't help myself, and all in fun of course, but you actually had a typo in your note as well... ironically the word \"typo\" you have as \"type\"... no worries, we'll still get you that free burrito! :)
My goodness.
I just want to reach through my screen and give that guy a hug.
That's how you talk to customers. Right there. There's genuine concern and empathy and that gesture will easily get the customer talking about the situation with his friends.
CEO John needs to get out of the burrito business and into the \"How to Not Be a Company Douchebag\" consulting business. I'd kill to work with people like that on a day-to-day basis.