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Ameriprise is a Financial Advisor service, not a credit card company.
This company needs to get on board with the rest of the industry and get whole hard disk encryption on their laptops. It's pretty much becoming an industry standard because of things like this.
They should also question why this data was on the laptop to begin with - unless there's really a need, customer information like this should be left on the corporate servers...
Which reinforces my theory:
Never trust a company with a name that involves the awkward husbandry of two unrelated words.